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Frequently Asked Questions (FAQs)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Contact Us.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | Deposits | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Online Blackjack | Online Roulette

Casino Registration

How do I Join?

In order to join our casino you must register to play at TopSlotSite.

What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "help" screen from any game and find out information about stakes, uitbetalings, winlines and game rules.

Am I eligible to Play?

On the participation date, You are must be over the age of legal consent as set by the law applying in the territory You are located in, and in any event You must be over 18 jaar oud. Players must also have a valid payment method in their own name.

What is the minumum and maximum that I can deposit?

The minimum that can be deposited is £/$/€10 or 100kr.

Maximum deposit limits are:

Per day - £/$/€1,000 or 10,000kr
Per 5 day period - £/$/€5,000 or 50,000kr
Per 30 day period - £/$/€20,000 or 200,000kr

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Casino Verification

Why do I need to be verified?

Britse en Internasionale Dobbel wet vereis dat alle gebruikers geverifieer voordat hulle fondse van 'n dobbel rekening kan onttrek. Dit is hoofsaaklik te beskerm teen geldwassery, maar bied ook 'n mate van beskerming aan die speler van mense onwettig toegang tot hul rekenings.

Watter vorme van ID het jy nodig om my te verifieer?

TopSlotSite mag nodig wees om afskrifte van jou kredietkaart of sien (met die middel 8 nommers op die voorkant en die CV2 kode op die rug verwerf uit), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.

How do I send you copies of my ID?

An email with the full explanation is sent to the user with instructions of what to send and where to send it to.

How long does verification take?

Verification takes up to 3 working days from the moment we receive your documents.

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Casino Accounts

How do I log into my casino account?

To log into your TopSlotSite account please use the link on the left hand side labelled "Log In". This will open a new window with the login screen.

How do I login if I forget which Email address I registered with?

If you forget your registered email address or no longer have access to it then you will need to contact our Customer Support team to have it reset.

How do I request a new password?

From the login screen, enter your email address and then click on the link titled "Forgotten Password". This will send a link to reset your password to the registered email address on your account.

How do I update my personal details?

Once you are logged into the casino you can use the "My Account" link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.

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Casino Withdrawals

How long does it take to withdraw funds from my Casino account?

Withdrawals request are processed within 3 business days and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 besigheidsdae.

Is there a charge for making a withdrawal from my account?

We do not charge users for withdrawing funds.

What are the minimum withdrawal limits?

Withdrawals by Wire Transfer have a minimum limit of £/$/€50 or 500kr, all other withdrawal methods have a minimum limit of £/$/€20 of 200kr. For more information on making withdrawals from your account, please see our wisseling en onttrekking Beleid bladsye.

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Casino Deposits

Hoe kan ek geld in my rekening deponeer casino?

Vir meer inligting oor hoe om fondse in jou online casino rekening deponeer besoek die Casino Deposits artikel.

Watter metodes van betaling word aanvaar?

Ons aanvaar Visa, Mastercard, Neteller en Moneybookers as betaling metodes.

Moet jy betaal vir die gebruik van die perseel?

Daar is geen koste verbonde aan die gebruik van hierdie webwerf. Die meeste speletjies bied die keuse van Vryspel of Live spel waar jy kan speel vir die regte geld. If you just want to play for free then we don't even ask you for a credit card.

Can I play the games on credit?

We don't offer credit accounts to any players as our license does not allow this.

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Casino Limits

How do I limit how much I can deposit each day?

You can set a daily deposit limit by contacting our customer support team, They will be happy to set a limit for you.

Can I change my deposit limit once it has been set?

  1. If you would like to lower your limit you will need to visit the Cashier and under the “Deposit” blad kliek op die & ldquo; Stel Deposito perk” skakel, betree daaglikse, weeklikse en maandelikse limiet en druk & ldquo; Stuur” om te bevestig.
  2. As jy wil hê dat jou deposito te verhoog eenvoudig kontak Customer Support en vra vir 'n nuwe hoër limiet. Jy kan dit doen slegs een keer in 'n 24 uur-tydperk.

Kan ek self sluit as ek 'n onderbreking van dobbel nodig?

Gebruikers kan self uitsluit deur kontak met ons kliënte ondersteuning span. Meer inligting oor die self excusion kan gevind word in ons Responsible Gaming artikel.

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Wat spesifikasie rekenaar het ek nodig om jou casino games te speel?

TopSlotSite works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) of meer.

Can I play the games on my mobile phone?

Ja, the TopSlotSite casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.

Do you store cookies on my computer?

For information on our cookie usage policies and other privacy information please visit our privaatheid bladsy.

Moet ek enige sagteware aflaai?

Geen aflaai benodig word - jy kan ons casino spel aanlyn, veilig.

I can't access your casino games - wat moet ek doen?

As jy probleme het toegang tot ons casino games miskien sal jy agter 'n firewall of dat jou rekenaar voldoen nie aan die minimum spesifikasie vir ons speel. Probeer afskakel enige firewall en maak seker dat jy kan toegang tot ander webwerwe op die internet om seker te maak jy verbinding werk. If you are still having difficulties our Technical Support Team may be able to help.

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General Questions

How do I close my account?

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.

Are my personal details safe on your site?

TopSlotSite uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our privaatheid artikel.

How do I know the games are fair?

Our games are regulated by the Malta Gaming Authority, operating under a Class 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] uitgereik op 19 April 2014 & [number MGA/CL1/1141/2015 issued on 16th December 2015] uitgereik deur Malta Gaming Owerheid en gelisensieer en gereguleer deur die UK Gambling Commission, License Number 000-039335-R-319313-008.

How do I contact customer support?

Our customer support team can be contacted by Instant Chat or email using our online Contact Page.

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Online Slots

How much can I win playing online slots?

Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a Huge Jackpot Winnner.

Do you have any Free Slots Games?

A number of our online casino games offer the chance for players to play the games in "Vrye spel" mode which allows you to get a feel for how the game plays before trying your luck and playing for real money.

Free Slots games

are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.

Can I keep my online casino winnings?

All winnings in your online casino account are yours to keep and can be withdrawn at any point.

Are there any Fun Casino Games?

Most casino games are fun to play and can provide many hours of entertainment. Maar, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

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Online Blackjack

Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.

Is kaart toe in blackjack onwettig?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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Online Roulette

Hoe kan jy Roulette speel online?

Speel aanlyn Roulette is baie soortgelyk aan die speel werklike roulette in jou plaaslike casino. Roulette reëls verskil van spel te speel sodat die maklikste manier om uit te vind om roulette te speel, is om die handige gebruik "help" ikoon in elke roulette spel te lees oor die verskillende tipes van verbintenis toegelaat en hoe om jou verbintenis te plaas. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.

What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Winnings form roulette systems and strategies are always going to be governed by the house edge and due to the random nature of the game employing a roulette strategy will give the same odds of winning as not employing that strategy.

Can I just Play Roulette for Fun?

All of our roulette games have a "Vrye spel" option allowing you to play the games completely for free without risking a penny of your own money. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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Casino FAQs:

Registration | Verification | Accounts | Deposits | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Online Blackjack | Online Roulette