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Terms & amp; Bedingungen

I. Allgemeines

  1. The Site is operated by ProgressPlay Ltd (the "Company"), with registered address at Level 3 (suite no. 1258), Tower Business Centre, Tower Street, Swatar, Birkirkara, Malta. The Company operates online games in accordance with Malta Gaming Authority, Licence Number MGA/B2C/231/2012 am 16. April ausgestellt 2013 and is licensed and regulated by the Gambling Commission, License Number 000-039335-R-319313-015.
  2. These terms and conditions ("Terms and Conditions") govern your ("You", "Your" or "Player") use of the online and mobile gaming services provided to You by the Company. These Terms and Conditions should be read carefully by You in their entirety prior to Your use of the Services. Please note that these Terms and Conditions constitute a legally binding agreement between You and the Company.
  3. These Terms and Conditions incorporate Our privacy policy and the Betting Rules by agreeing to these Terms and Conditions You confirm that You also accept and agree to Our privacy policy and the Betting Rules (You can review Our privacy policy by wenn Sie hier klicken and review Our Betting Rules by wenn Sie hier klicken.)

II. Begriffsbestimmungen

  1. In diesen Allgemeinen Geschäftsbedingungen gelten die folgenden Wörter und Phrasen (es sei denn, der Kontext nichts anderes erfordert) gesetzt haben die Bedeutungen neben ihnen aus:
    • "£/$/€" - shall mean the currency with which You registered Your Account.
    • "Account" shall mean a personal account opened by an individual, solely for such individual to enable such individual to play the Games at the Site.
    • "Bet" shall mean a bet placed by You on an Event.
    • "Games" shall mean any of the games made available on the Site including Events.
    • "Event" shall mean any event upon which a Bet is available on the Site.
    • "Illegal Actions" shall mean illegal, unlawful, fraudulent, or other improper activities - including, but not limited to, (i) collusion between Players, (ii) the use of devices and software such as robots, (iii) sale, transfer and/or acquiring Accounts from other Players, (iv) transfer of funds amongst Players' Accounts),(v) match fixing or otherwise influencing an Event and/or the outcome of any Bet contrary to applicable legislation and/or the rules of the relevant matches, as well as breaking into the Site or attempting to do the same, (vi) knowingly attempt to circumvent the Company's systems by using a virtual private network connection, and/or (vii) intentionally disconnecting from a game while playing on the Sites.
    • "Restricted Territories" shall mean the following countries: Australia, Belgium, Belize, British Virgin Islands, Bulgaria, Croatia, Cyprus, Denmark, France, Greece, Hungary, Israel, Italy, Lithuania, Luxembourg, Portugal, Romania, Serbia, Slovenia, Spain, Turkey and the United States of America and additional jurisdictions blocked by the Company at its sole discretion. This list may be amended by the Company, at its sole discretion, from time to time.
    • "Services" shall mean the Company's Games and any other services and activities offered at the Site.
    • "Complaint" shall mean an expression of dissatisfaction in relation to the Services provided as stated in XIV below.
    • "Dispute" shall mean a Complaint that has not been resolved by the Company as set out in these Terms and Conditions within the initial 8 week period stated in XIV below.
    • "Site" shall mean any website and/or mobile site and/or mobile application owned, operated or hosted by the Company.
    • "We", "Our" or "Us" shall mean the Company, and/or any subsidiaries, affiliates, employees, directors, officers, agents, suppliers, consultants and contractors.

III. Unterwerfung unter den Allgemeinen Geschäftsbedingungen und die Bindungswirkung davon

  1. Durch die Nutzung dieser Website, auf der Website registrieren, oder in einen der Dienstleistungen teilnehmen, stimmen Sie zu, gebunden zu sein und in Übereinstimmung mit den Geschäftsbedingungen zu handeln, wie sie von Zeit zu Zeit aktualisiert werden können, ohne Vorbehalt.
  2. The Company reserves its right to amend these Terms and Conditions at any time, in its absolute and exclusive discretion. You will be notified of any changes to the Terms and Conditions prior to the changes coming into effect. Any Bet made prior to the entry into force of the revised Terms and Conditions shall be governed by the Terms and Conditions in force when placing the Bet. If You do not wish to be bound by such amendment You must stop using the Site and Services. Should You wish to stop using the Site and Services following any change to the Terms and Conditions, You may withdraw all available funds and close Your Account in accordance with these Terms and Conditions.
  3. Diese Bedingungen ersetzen alle vorherigen Vereinbarungen zwischen den Parteien in Bezug auf seinen Gegenstand und stellen die gesamte und vollständige Vereinbarung zwischen Ihnen und der Gesellschaft. Sie bestätigen, dass bei der Vereinbarung, diese Geschäftsbedingungen zu akzeptieren, Sie haben sich auf keine Darstellung mit Ausnahme einer ausdrücklichen Darstellung gemacht von der Gesellschaft in diesen Allgemeinen Geschäftsbedingungen berufen.

IV. Wer ist teilnahmeberechtigt,

  1. Sie dürfen nur die Dienste verwenden, wenn Sie mit allen folgenden Eigenschaften erfüllen:
    1. Sie sind mindestens achtzehn (18) Jahre alt sind oder die Volljährigkeit, wie durch die Gesetze des Landes, in dem Sie leben (je nachdem, was höher ist); In diesem Zusammenhang möchte die Gesellschaft Ihre Aufmerksamkeit auf die Tatsache, dass minderjähriger Spieler ist eine Straftat ziehen;
    2. Sie sind der Besitzer einer gültigen Zahlungsmethode (oder autorisiert eine gültige Zahlungsmethode durch den Besitzer der gültigen Zahlungsmethode zu verwenden); und
    3. Sie verletzen keine Gesetze oder Vorschriften als Ergebnis der Nutzung der Dienste. In diesem Zusammenhang zustimmen, Sie, dass, wenn Sie wohnen oder vorhanden sind in einer Gerichtsbarkeit, die Sie dürfen nicht teilnehmen in der verbotenen Tätigkeit unter Verwendung der (ohne Einschränkung eine der Länderbeschränkung einschließlich) auf der Website angebotenen Dienstleistungen verbietet.
    4. You are not a player or otherwise have any connection or can have any influence over an Event and/or any outcome of a Bet.
  2. The Services are intended only for Players who are not prohibited by the laws of any applicable jurisdiction from gambling on the Internet and/or mobile devices. The Company does not intend to enable You to contravene applicable law. You represent, warrant and agree to ensure that Your use of the Site and/or the Services will comply with all applicable laws, statutes and regulations. The offering or availability of the Services shall not be deemed or interpreted as an offer or invitation by Us to use the Services, if You reside in a place in which such use is currently forbidden by law (including without limitation the Restricted Territories), or where the Company, in its sole discretion, elects not to offer Services. You shall be solely responsible for determining whether Your use of the Site and/or Services is legal in the place where You live and/or use the Site and/or Services. We make no representations or warranties, expressed or implied, concerning the legality of the Services and/or of the Site and/or of any person's participation in the Services through this Site, and shall not be responsible for any illegal use of the Site by You. It is Your responsibility to ensure that You comply with any and all laws applicable to You before registering or participating in any of the Services through this Site. You should consult with legal counsel in the applicable jurisdiction about the legality of Your use of the Site and/or the Services.
  3. Until We have satisfactorily completed age verification, You will not be permitted to withdraw any winnings from Your Account. In addition, if You deposited money using any type of payment method other than a credit card, and age verification has not been satisfactorily completed in respect of You within 72 hours of You attempting to register and open an Account and deposit money with the site, then (i) Your Account may be frozen, and (ii) no further gambling will be permitted via Your Account until age verification has been successfully completed. In addition, the Company reserves the right at any time to request from You evidence of age and if satisfactory proof of age is not provided within 72 hours of Our requesting such proof, then the above-mentioned consequences will apply, mutatis mutandis. In the event that it is found that You are under the age of 18, or the legal age as determined by the laws of the country where You live (whichever is higher), then the Company shall close Your Account and return to You all funds deposited, but the bonuses, winnings and bonus winnings shall not be paid and will be voided.
  4. Employees, directors and officers of the Company, as well as members of their families, affiliates or subsidiaries, and all other persons connected, directly or indirectly, to the computer systems or the security system employed by the Company, as well as any person involved in the operation of this Site and the establishment thereof, including, but not limited to advertising, promotion and fulfillment agencies, insurers and legal advisers, webmasters and web suppliers and family members thereof, are not entitled to participate in any of the Services. For the sake of good order it is clarified that any person who is not entitled to participate as aforesaid - as well as any other person who substitutes such excluded person - is also not entitled to any of the prizes afforded or referred to by the Site, and the Company reserves the right to suspend the Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in the Account.

V. Kontoregistrierung

  1. Wer Interesse an den Dienstleistungen beteiligt ist verpflichtet, am Standort ein Konto zu registrieren und zu öffnen.
  2. The Company shall review the details, information and documentation provided by You as a part Our "know your customer" process. The Company will carry additional “know your customer" process upon any special circumstances including, but not limited to, high fraud score, suspicious details provided, a high number of deposits, various IPs used to access the Account, abnormal game play activity and Your jurisdiction.
  3. You shall be fully and solely responsible to reserve in confidentiality Your Identification Details and not to transfer them to another. The full responsibility for an unauthorized use of Your Identification Details lies solely with You, and You alone will bear all responsibility derived from any unauthorized use of Your Identification Details. If You misplace, forget or lose Your Identification Details because of anything other than the Company's error, the Company shall not be liable for any direct or indirect loss associated with such occurrence.
  4. Sie sind nur ein Konto zu haben, auf dieser Website erlaubt. Wenn Sie mehr als ein Konto eröffnen, kann die Gesellschaft blockieren oder einige oder alle Ihre Konten im alleinigen Ermessen schließen; wobei in diesem Fall die Boni kann die Gesellschaft erlöschen, Gewinne und Boni Gewinne in den Konten sowie das Rück alle in den Konten deponierten Gelder.
  5. Die Gesellschaft kann nach eigenem Ermessen und ohne Angabe von Gründen zu bieten haben, verweigert Konto zu eröffnen oder ein bestehendes Konto schließen. Doch alle vertraglichen Verpflichtungen bereits geehrt werden.
  6. Sie erklären hiermit, dass die Registrierung Ihres Kontos persönlich von Ihnen und nicht von Dritten durchgeführt wird.
  7. By opening an Account, You hereby represent, warrant, acknowledge and undertake that (a) the details You submit during the registration process are true and correct, and that You will update them, immediately upon any change thereto, (b) Your Account is for Your personal use only and shall not be used by any third party, (c) any funds You deposit in the Account may and will be used by You solely for playing the Games and/or using the Services, (d) the Company is not a financial institution and any funds in Your Account shall not accrue any linkage differentials and/or interest, (e) You are of sound mind and You are capable of taking responsibility for Your own actions, (f) it is Your responsibility to read and understand the Games rules and procedures and that You fully understand these rules and procedures, (g) You understand that the use of the Games carries with it a risk of losing funds wagered in the Games, (h) You will cooperate with the Company and provide it with all requested documentation in a full, complete and truthful manner, (i) You have verified and determined that Your use of the Services does not violate any laws or regulations of any jurisdiction that applies to You, (j) You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable due to Your use of the Site (including, but not limited to, payment of winnings), (k) You will use the Services in good faith towards the Company and others using the Services, (l) You will be solely responsible for all Your losses resulting from placing bets at the Site and playing the Games, (m) the Company may at its sole discretion, decide whether to open, maintain and/or close Your Account (provided that existing contractual obligations are honoured), as well as suspend Your Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in Your Account - where You have broken any provision of these Terms and Conditions, (n) You shall be solely responsible for maintaining the confidentiality of Your Account details (including Your user name and password required for entering Your Account), and for any and all actions and transactions taken in connection with Your Account by anyone who enters Your Account while using Your details, and all such actions and transactions shall be deemed as actions and transactions taken by You, (o) You will immediately inform the Company of any suspected unauthorized use of Your Account, (p) You shall not make any charge backs and/or deny or reverse any payment made by You in connection with the Services, and You shall reimburse Us for any loss or damage We incur as a result of any such action, and in any event You will promptly pay any and all of Your debts to Us, and (q) You shall indemnify Us and hold Us harmless, from and against all direct and indirect claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of or in connection with any breach of these Terms and Conditions by You, and any other liabilities arising out of Your use of the Site or any unauthorized use of the Site by any third party.
  8. You further represent, warrant, acknowledge and undertake that (a) You will not use Your Account, and will not allow any third party to use Your Account, for any Illegal Actions, (b) in case You will perform any Illegal Action the Company shall be entitled to disclose any and all of Your details and information to the relevant authorities, and to suspend Your Account (including freezing all funds deposited within) and void all bonuses, winnings and bonus winnings in Your Account, (c) all money that You deposit into Your Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source; (d) You shall be solely responsible for all losses, liabilities and damages incurred as a result of any Illegal Action performed by You and You shall indemnify Us for any such losses, damages and liabilities, (e) You have not had an Account in the past which was terminated or suspended by the Company, (f) the means of payment (e.g. credit card) information You provided the Company in connection with Your Account are of means of payment owned by You and in Your name (or that the owner of the means of payment provided You with all required consent to use that means of payment for placing a wager via the Site, and You are acting within the confines of that consent) and was not stolen or reported as lost, (g) We are not obligated in any form or manner to validate the consent granted to You by the owner of the means of payment which You use, and (h) You are not and You have not notified the Company that You are addicted to gambling.
  9. If your Account is regulated by the Gambling Commission (Customers in the UK), your account must be ID verified before you are allowed to deposit funds or gamble (with your own funds or bonus funds) or before you can access any free-to-play games. You may be asked to show one or more of the following documents (or additional documents not listed below) to Us to verify your name, address and date of birth:
    • Proof of ID: A valid photographic identifying document is required in order to process Your first deposit. The ID can be a copy of a valid passport, driver's license or national ID card. Your name, photograph and signature must appear on the copy sent to Us. In some cases, You may be asked to have Your documents signed and stamped by a qualified notary or solicitor as proof of legitimacy.
    • Proof of address: This can come in the form of a recent utility bill or credit card statement that shows Your full name and address as listed in Your Account.
  10. The Company reserves the right to require additional documents such as certified copies of a proof of identity and address, or other documentation evidencing Source of Funds or Source of Wealth, regardless of whether such proof was provided to the Company previously.

VI. Kontovorgänge

  1. Es ist gesetzeswidrig von Geld in Ihrem Konto einzahlen ergaunerten Mitteln, und Sie werden nicht solche Einlagen machen. Ohne den oben zu abweichen, Sie bestätigen hiermit, dass die Gesellschaft alle Transaktionen überprüfen Geldwäsche zu verhindern, und verdächtige Transaktionen an die zuständigen Behörden melden.
  2. The following deposit methods are available to deposit money with the Company: Credit Cards, Wire Transfer, Neteller, PayviaPhone, Paysafecard, Trustly, iDeal, Skrill, Sofort, GiroPay, Euteller, WebMoney, Qiwi, Zimpler, Ecopayz and Fast BankTransfer. Availability of each payment method depends on Your registration country and chosen currency. Your Account will be credited with the deposit only after the deposit is confirmed by the Company and the relevant payment method; until such confirmation is received, Your Account will not include such deposit in the Account's balance. The Company does not provide credit, nor does it participate in, arrange, permit or knowingly facilitate the giving of credit. Deposits made via PayviaPhone has a 15% processing fee which will be deducted from your deposit amount.
  3. Your attention is drawn to the fact that the Company imposes certain deposit limits, at its discretion and subject to various reviews and verifications performed by the Company. These could vary over time and in accordance with various characteristics relating to each customer and deposit; by way of example, PayviaPhone deposits are from GBP 10 to GBP 30 per phone number, Paysafecard – from £/$/€ 10 to £/$/€ 700 per deposit per Site.
  4. The Company is required by its licence issued by the Gambling Commission to inform You about what happens to funds which the Company holds on account for You, and the extent to which funds are protected in the event of insolvency . The Company shall hold your funds in a separate bank account so as to be kept segregated from the Company's own accounts, in accordance with the Company's regulatory obligations. These funds are not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: not protected segregation. For additional information, You can click here - Schutz von Kundengeldern.
  5. Es ist Ihre Verantwortung die Gesellschaft unverzüglich eines verlorenen oder gestohlenen Zahlungsmethode, oder jede Änderung der Zahlungsmethode zu benachrichtigen; etwaige Verluste und wegen Schäden an Ihr Versagen solche sofortige Benachrichtigung liefern ausschließlich von Ihnen zu tragen, und wir werden für solche Verluste und Schäden nicht haftbar gemacht werden.
  6. Sie sind nicht zu übertragen Gelder von Ihrem Konto auf andere Spielern oder zu erhalten Geld von anderen Spielern in Ihrem Konto oder zu verkaufen, zu übertragen und / oder erwerben Accounts von anderen Spielern erlaubt.
  7. If Your Account is regulated by the Malta Gaming Authority, it will be deemed an Inactive Account if You have not logged into Your Account for a period of 12 (twelve) months. Any Inactive Account will be charged with an administrative fee equivalent to 5 (five) Euros per month, provided the Company has notified You 30 (thirty) days prior to Your Account becoming Inactive, that such fees will be incurred; the maximum amount of fees thus incurred will be the balance of Your Account . If You have not logged into Your Account for a period of 30 (thirty) months, Your Account will be deemed a Dormant Account, in which case the Company shall remit the balance of Your Account (after deduction of the charges referred to in this section) to You, or to if You cannot be satisfactorily located - to the Malta Gaming Authority.
  8. Die Anordnung im Abschnitt 7 nicht auf ein Konto gelten, die von der Gambling Commission reguliert wird.
  9. In any case in which Your Account becomes a Dormant Account or an Inactive Account according to section 7 (which is not applicable if Your Account is regulated by the Gambling Commission), is blocked from further use or closed, and without derogating from the Company's right to seize and forfeiture any and all funds held in Your Account, You may contact the Company at customersupport@instantgamesupport.com and submit a request to reopen Your Account and/or return the balance of Your Account. For the avoidance of doubt, the Company is under no obligation to accept Your request, and such request will be reviewed in accordance with the relevant facts and circumstances and the provisions of these Terms and Conditions.
  10. You may ask at any time to close Your Account by sending an email to the Company's customer support at customersupport@instantgamesupport.com, and You will be contacted by customer support accordingly in order to facilitate such request.
  11. The Company's default user history presentation provides only part of the game history; if You wish to receive all of Your game history, please contact the Company's customer support at customersupport@instantgamesupport.com,
  12. Once a Bet is placed, it cannot be changed or cancelled.
  13. A Bet placed after the Event commences (save for in play betting) and/or a Bet placed after the result of the Bet is known, are invalid and do not entitle You to receive any winnings from such a Bet; the sum of the Bet shall be returned to You in such a case.
  14. The Company may offer a cash-out feature in some Bets on some Events, at its sole and absolute discretion. This feature, if offered, will allow You to cash-out part or all of Your Bet prior to the end of the Event upon which You placed the Bet. The return provided to You according to the cash-out feature will change during the Event and will be determined by the Company at its sole and absolute discretion. We are under no obligation to provide the cash-out feature in any Event and/or Bet and can cancel this feature altogether without being required to provide any notice about it.
  15. The result of the Bet is confirmed by the Company in accordance with official results published by the applicable governing bodies arranging the Events and/or according to alternative sources of information; in an event of a conflict between the official results and other sources of information, the Company shall determine the result of the Bet. If the Company is unable to determine the result of the Bet, the Bet will be void and the wager will be returned to You.
  16. Subject to section 15, the Company will publish the result of the Bet on the Site, and the Account shall be credited with winnings (if any) within 72 hours of the Company publishing the result of the Bet. In an event of conflict between the results published on the Site and the results registered with the Company’s systems (or with systems operated on the Company's behalf by third parties), the latter shall prevail.

VII. Abhebungen

  1. You may withdraw Your real money balance (Your deposit and any winnings generated from the deposit) at any time - without restriction, except where necessary to comply with any general regulatory obligations.
  2. Before any withdrawal you have to make at least one successful deposit.
  3. Wenn Sie eine Auszahlung beantragen, beantragt die Mittel für die Zahlungsmethode (n) übertragen Sie zunächst auf Kaution verwendet.
  4. Im Fall, dass Sie Ihre Zahlungsmethode für den Rückzug aufgrund Dritter Politik Einschränkungen nicht verfügbar ist, wird der Rückzug auf eine andere Zahlungsmethode Sie zur Verfügung gestellt werden.
  5. Wenn Sie ausstehende Einlagen haben, behält sich die Gesellschaft das Recht, zu verschieben oder Stillstand Rückzug Zahlungen, bis alle Ablagerungen empfangen und bestätigt.
  6. Sollte Ihre Bank oder Zahlungsmethode eine Bearbeitungsgebühr in Zusammenhang mit dem Rückzug erheben, die Zahlung dieser Gebühr ist Ihre Verantwortung.
  7. In a case where We cease to offer Our Services in a specific jurisdiction, a reasonable processing fee (beyond that stated in section 6) may be charged to You upon withdrawal.
  8. Es ist Ihre Verantwortung, sie unverzüglich von einer verlorenen oder gestohlenen Kredit- / Debitkarte oder Änderung von Details zu einem E-Wallet zu benachrichtigen; alle Verluste und Schäden, die aus einem Versagen Ihrerseits ergeben sofort zur Verfügung zu stellen solche Benachrichtigung allein von Ihnen zu tragen ist, und wir werden für solche Verluste und Schäden nicht haftbar gemacht werden.
  9. Withdrawals are subject to a processing fee in the amount of £/$/€2.5 per withdrawal.
  10. If Your Account is regulated by the Malta Gaming Authority, the maximum withdrawal amount per Account is (i) £/$/€ 3,000 per week, and (ii) £/$/€ 6,000 per month. In case of progressive jackpots, the winnings can be withdrawn at once in full amount, except in case of Divine Fortune jackpot win where the maximum withdrawal amount per month is £/$/€ 30,000. We may, at Our sole discretion, increase these limits to Our valued Players.
  11. Einschränkungen:
    • Visa Kredit- und Debitkartenabhebungen sind nicht in bestimmten Ländern aufgrund lokaler Emittenten Einschränkungen.
    • Mastercard und Debitkartenabhebungen sind aufgrund Emittenten Einschränkungen nicht verfügbar.
    • Skrill, WebMoney und Qiwi kann nur dann als Rücktritt Option für den Fall verwendet werden, wurde zuvor eine erfolgreiche Zahlung erfolgt.
    • Einige Methoden sind nur in bestimmten Ländern und mit bestimmten Währungen.
    • For further information please contact Our customer support via LiveChat or e-mail at: customersupport@instantgamesupport.com
  12. If your Account is regulated by the Gambling Commission (Customers in the UK), your payment method used for deposit must be verified before any withdrawal can be processed. You may be asked to show one or more of the following documents (or additional documents not listed below) to Us:
    • If deposited or withdrawing via Credit/Debit Card please provide back and front of the card that you have used with us. We need to see the first and last four digits of your card, your name and expiry date, you can cover the 8 middle digits and CVV code for security reasons.
    • If deposited or withdrawing via an E-Wallet please provide a screenshot or photo of the e-wallets profile page showing your name and email.
    • If deposit via PayViaPhone please provide a photo of your phone bill showing the mobile number that you have used with us and your full name.
    • If deposited via any other method please provide a photo or screenshot of the method showing your name
    • In case where Your payment method is not available for withdrawal, the withdrawal will be made to another payment method available to You. Relevant verification will be requested accordingly to the satisfaction of The Company.
  13. If your Account is regulated by the Maltese Gaming Authority, we may sometimes require identity verification before processing a withdrawal. You may be asked to show one or more of the following documents (or additional documents not listed below) to Us:
    • Kredit- / Debitkarte verwendet Ihr Konto einzuzahlen: Eine klare, gut lesbare Kopie der beiden Seiten der Karte erforderlich ist. Aus Sicherheitsgründen sind die mittleren acht Ziffern auf der Vorderseite der Karte und der dreistellige Code auf der Rückseite der Kopie der Karte muss aus überquert werden.
    • Proof of address: This can come in the form of a recent utility bill or credit card statement that shows Your full name and address as listed in Your Account.
    • Proof of ID: A valid photographic identifying document is required in order to process Your first withdrawal. The ID can be a copy of a valid passport, driver's license or national ID card. Your name, photograph and signature must appear on the copy sent to Us. In some cases, You may be asked to have Your documents signed and stamped by a qualified notary or solicitor as proof of legitimacy.
  14. We reserve the right to anytime request additional documentation including but not limited to in order to identify and support your source of funds and wealth you use to deposit/bet/play with.
  15. Sollten Bedenken bestehen in Bezug auf Ihre Dokumentation im Zusammenhang mit Anti-Geldwäsche oder ähnliche Probleme, dann kann die Gesellschaft notarielle Dokumente anfordern und Ihr Konto auszusetzen (einschließlich aller Einfrieren von Geldern innerhalb hinterlegt), bis weitere Benachrichtigung.
  16. In order to make a withdrawal, click on the "Cashier" icon, followed by the "Withdrawal" option. The select Your preferred withdrawal method, fill out the relevant form as per the withdrawal method chosen, click "Withdraw" and the withdrawal process will begin.
  17. Please be advised that all cash out requests will appear as "Pending" for 3 business days, during which time You can cancel the request. In order to cancel Your withdrawal request, go to the "Cancel Withdrawal" tab and click "Cancel" next to Your withdrawal amount.
  18. After 3 business days, the status of Your withdrawal request will change to "Processing" and You will no longer be able to cancel it. You will receive an email notification once Your request has been delivered and the funds have been transferred to You.
  19. For assistance with withdrawals or any other matter, feel free to Contact Us. The methods with which You can use to withdraw funds from Your Account are: Credit and Debit Cards, Neteller, Paysafecard, Skrill, Trustly, Ecopayz, Euteller, Qiwi, Webmoney and Bank Transfer.
  20. Without derogating from any other provision in these terms and conditions, before any withdrawals are processed, Your Account will be reviewed for Illegal Actions and Your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular playing patterns. Additional examples of irregular playing patterns also include, but are not limited to: (i) placing single or multiple bets of a value of fifty percent or more of a Bonus on any single game, individual hand, or round, (ii) building a balance and significantly changing play patterns for example bet size, game types and bet structures etc. in order to meet the wagering Requirement; (iii) placing large bets which result in a substantial gain followed and by a drop in bet size equal to or more than 65% of the previous average bet size; (iv) reserving real money funds in any incomplete game round in order to use Bonus Funds before real money gameplay is completed; (v) making large wagers and then substantially reducing the wagers to meet the wagering Requirement; (vi) moving from a low weighted game to a high weighted game after a large win for the purpose of meeting the Requirement; (vii) on roulette, one or more of: (a) covering 24 or more of the 37 available numbers; (b) betting on red and black; (c) betting on odds and evens; (d) betting on 1 – 18 (inclusive); (e) betting on all three columns of the table layout; (f) betting on all three dozens; (viii) On baccarat, betting on both banker and player in the same coup; (ix) Utilising bonus offers as part of a group of customers or syndicate; and/or (x) wagering on games with the bonus feature mode with bonus money to build up value, lose the bonus and then immediately cash out the built up value with a secondary deposit. Should the Company deem that irregular game play and/or betting techniques circumventing the standard house edge (including, but not limited to, martingale betting strategies, card counting as well as low risk betting in roulette such as betting on red/black in equal amounts) occurred, it reserves the right to cancel and revoke the winnings, withhold the Withdrawal and Your Account may be closed.

VIII. Responsible Gaming & Self-exclusion

  1. Always remember that the Services are for Your personal entertainment; they are not meant to make You rich overnight and there are no winnings formulas. Make sure to budget Your money and know the game rules. We urge You to review information available at https://www.gamblersanonymous.org.uk/, http://www.gamcare.org.uk/ or similar websites so as to ensure You are gambling responsibly. Furthermore, We suggest that You employ measures aimed towards gambling responsibly, such as timers or other forms of reminders and/or duration, wagers and loss restrictions while gambling. We offer measures relating to deposit limits, wager limits, loss limits and session limits; any reduction in the limits will take effect immediately and any increase in the limits will take seven days (or 24 hours if Your Account is regulated by the Gambling Commission) before coming into effect. In addition, We offer self-exclusion and cooling off options (as further detailed in sections 2-8). We also wish to draw Your attention to the existence of software preventing an individual computer from accessing online gambling websites, such as www.cyberpatrol.com or www.gamblock.com/
  2. You may exclude Yourself from the use of the Services for any definite or indefinite time (or, if Your Account is regulated by the Gambling Commission - for a minimum period of between six months to 12 months (extendable by You for one or more periods of at least six months each)) via the responsible gaming section in the client interface or by contacting our customer support via (customersupport@instantgamesupport.com), in accordance with Your decision to be provided to the Company. Prior to confirming Your self-exclusion request, You will be provided with information regarding the consequences of self-exclusion. Should You decide to be self-excluded, We encourage You to consider extending Your self-exclusion to other remote gambling operators currently used by You. Any undetermined bets at the time of Your self-exclusion will be settled in the normal way, according to the normal timescales and, if subsequently applicable, winnings paid to You. Any self-exclusion Account blocks cannot be undone during the agreed self-exclusion period.
  3. Following Your request to be self-excluded: (i) Your Account will be closed and any funds held in Your Account will be returned to You (subject to the provisions of section V/8); (ii) As soon as practicable after Your request to be self-excluded is submitted to the Company, You will cease to receive any marketing materials relating to the Services; provided, however, that this will not extend to blanket marketing which is targeted as a particular geographical area and where You would not be knowingly included.
  4. It is hereby clarified that regardless of the length of Your self-exclusion period, at the end of such self-exclusion period, such self-exclusion will end and you will be allowed to commence wagering with the Company and also receive marketing materials. If Your Account is regulated by the Gambling Commission, at the end of such self-exclusion period, such self-exclusion will remain in place unless You take a positive action in order to gamble again (subject to a minimum self-exclusion period of six months), and You will not receive any marketing materials unless You have taken a positive action in order to gamble again and agreed to accept such marketing materials. The positive action in order to gamble again must be accompanied by a one day cooling off period prior to allowing You to gamble again.
  5. In requesting self-exclusion, You agree to provide full and accurate personal details, now and in the future, so Your access/use of the Site and Services can be restricted. If You do choose to self-exclude, We will use all reasonable endeavours to ensure We comply with Your self-exclusion. However, in agreeing to self-exclude, You accept that You have a parallel obligation not to seek to circumvent the self-exclusion. Accordingly, We have no responsibility or liability for any subsequent consequences or losses howsoever caused that You may suffer or incur if You commence or continue to gamble through additional online accounts where You have changed any of the registration details or You provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed. Any self-exclusion, time out or any similar action will be valid across all websites operated by the Company.
  6. Wenn Sie unsicher sind, ob Sie sich von der Website auszuschließen, stellen Sie sich die folgenden:
    1. Haben Sie schon früher mit einer Suchtstörung diagnostiziert?
    2. Sie Wetten platzieren, während sie unter dem Einfluss von Alkohol oder anderen Substanzen?
    3. Ist Spiele mit Ihrem täglichen Leben zu stören?
    4. Versuchen Sie, sich zu erholen vorherigen verliert um mehr Wetten platzieren?
      Wenn Sie ‚Ja beantwortet, um einen oder mehrere der oben genannten Fragen, wird dringend empfohlen, dass Sie das Kunden-Support-Team wenden und sie bitten auch ausgeschlossen werden, da professionelle Hilfe zu suchen.
  7. If Your Account is regulated by the Gambling Commission, You may request a time out from gambling, which is a cool off period of between 1 to 42 days. A request for a time out period should be submitted via the Site in the casino client under the responsible gambling section.
  8. You may set up a reality check timeframe through the responsible gaming screen. Once set, the time that has passed since You started to play the Games within the same session will appear on the screen (the "Timecount"). Once the Timecount will reach the reality check timeframe You have set, You will be prevented from continuing playing the Games during the same session until You acknowledge You wish to continue playing the Games. If You acknowledge You wish to continue playing the Games, Timecount until the next reality check will be reset, and the abovementioned process will recommence. Beginning a new session will cause the Timecount to reset as well. At any point in time, You may change and/or cancel the reality check timeframe, and such change or cancellation will enter into force immediately (and in the case of change, will reset the Timecount).

IX. Bonusregelung

  1. Once You make an eligible deposit according to a promotion offered by the Site, You immediately receive a Deposit Bonus. The Deposit Bonus, in the form of bonus money, free bets and/or free spins, will appear in Your bonus balance.
  2. Deposits made with Skrill are excluded from all Bonus offers.
  3. In addition, We may offer You a Complimentary Bonus, in the form of bonus money, free bets and/or free spins. The Complimentary Bonus will appear in Your bonus balance.
  4. Where a Site provides a Registration Bonus, then once You register with the Site, enter valid personal details and activate Your Account, You are eligible to receive the Registration Bonus; provided solely if You are a new registrant and never had an account with the Site. The Registration Bonus can be provided in the form of bonus money, free bets and/or free spins. The Registration Bonus will appear in Your bonus balance. Any player can receive only one Registration Bonus with each Site.
  5. Any Player can receive up to 5 (five) Registration Bonuses and 1 (one) sport welcome bonus on the Progressplay network. In addition any Player can receive up to 3 (three) free bet bonus per month on their account.
  6. All the above bonuses and the winnings generated by them are the Bonus Funds. In case of free spins, the winnings generated by the free spins are considered as the initial sum of that bonus. In the case of free bets, the winnings generated by the free bets (less the sum of the free bets wagered) will be added to your real money balance, and can be withdrawn at any time. The sum of the free bets cannot be withdrawn
  7. Your wagering is first deducted from the real money balance. When Your real money on Your balance is nil, the wagering will be done from Your bonus balance. If the wager You make is higher than the amount of real money on Your balance, then the wager will be composed from the sum of real money on Your balance and the remainder of the wager - from Your bonus balance. Any Winnings from such a wager shall be split between real money and bonus balance according to the sum of real money and bonus balance used in such a wager. If, at a later stage, Your real money on Your balance is higher than zero, any wagering you perform from that stage will once again be from the real money on Your balance.
  8. The Bonus Funds of each bonus will be converted to real money only after wagering 50 (fifty) times except in case of free bet - 10 (ten) time the initial sum of that bonus (i.e., the winnings generated from the original free spin/free bet). The conversion from Bonus Funds to real money is capped at a sum equal to (i) 3 (three) times the initial sum of the bonus, OR (ii) in case of free spins and free bet - $/€/£ 20. Any amount of the Bonus Funds in excess of the conversion limit will not be converted to real money and will be removed from Your bonus balance.
  9. Only wagers made with Bonus Funds will contribute towards the wagering requirement in section 8 (the “Requirement”). Only wagers made after the first successful deposit will contribute to the Requirement. Wagers made with real money will not count towards the Requirement. If You have more than one active bonus, the winnings and the contribution towards the Requirement are divided between these bonuses according to the initial sum of each bonus. By way of example, if You have three active bonuses, the initial sum of the first was of EUR 2, of the second was of EUR 3, and of the third was of EUR 1, then the winnings and the Requirement will be calculated according to a 2-3-1 split.
  10. Nur 5% (fünf Prozent) die Einsätze auf allen Versionen von Video-Poker platziert und / oder Power-Video-Poker wird auf der Anforderung gezählt werden; nur 10% (zehn Prozent) der Einsätze platziert auf allen Versionen von Blackjack, Baccarat, Roulette, Poker Tischspiele und / oder Jackpot-Spiele werden auf die Anforderung gezählt werden.
  11. The following games will not contribute to the Requirement: Cool Buck, Cool Buck 5 Reels, Forsaken Kingdom, Stardust, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Jack Hammer 2, Robin Hood, Tomb Raider, Tomb Raider 2, Dragon Dance. Bikini Party, Big Bad Wolf. The Requirement must be met in full within 30 (thirty) days, or in case of free bets and free spins - within 7 (seven) days, of the Bonus being credited to Your Account, otherwise the Bonus Funds will be removed from Your bonus balance in full and will not be converted into real money and/or You will not be entitled to the free bets or free spins.
  12. In the case of a free bet in order to meet the wagering Requirement, the Event on which the Bonus Funds are wagered must end and have a result prior to the expiration of the bonus. You may withdraw Your real money balance (Your deposit and any winnings generated from the deposit) at any time. However, any request of withdrawal of funds from Your real money balance prior to completing the Requirement will cause the removal of the Bonus Funds from Your bonus balance in full and they will not be converted into real money; any Pending Bonuses (see section 13 below) will be removed as well.
  13. Subject to the provisions of this section 13, only one bonus can be active at the same time. All other bonuses (save for free spins and free bets) will be considered as “Pending Bonuses”, with their applicable wagering requirements commencing only once the Requirement is met in full, or if the Bonus is cancelled for any reason; in addition, if Your Bonus Funds go below 0.5 $/€/£, the next Pending Bonus (if any) will become active in parallel to the current Bonus. Any Pending Bonus (save for free spins and free bets) cannot be wagered and it will not appear in the bonus balance prior to becoming active, save for where the Bonus Funds go below 0.5 $/€/£. The order of Pending Bonuses (save for free spins and free bets) becoming active will be on the basis of the time granting them to You. You can activate a Pending Bonus by cancelling the active and previous Pending Bonuses.
  14. Wenn Sie möchten die Bonus stornieren, kann der Abbruch unter der Registerkarte Konto> Bonus Geschichte Registerkarte erfolgen; in diesem Fall werden die Bonusgewinne ebenfalls entfernt werden und wird nicht in echtes Geld umgewandelt werden.
  15. Sie sind verantwortlich für Steuern zu entrichten, in Bezug auf den Erhalt des Bonusfonds erhoben werden allein verantwortlich.
  16. Die Bonus-Aktion unterliegen kann werbespezifischen Bedingungen und Konditionen, die Sie in den jeweiligen Marketingmaterialien zur Verfügung gestellt, die in Verbindung mit diesen Allgemeinen Geschäftsbedingungen gelesen werden muss.
  17. In the event that the Company deems that You acted in bad faith in relation to a Bonus and/or tried to abuse a Bonus, You shall become ineligible to receive the Bonus Funds; such ineligibility may be determined and the Bonus Funds cancelled and revoked, and Your Account may be closed. Abuse includes, but is not limited to, trying to create an unfair advantage, registering multiple accounts within the Progressplay network in order to take advantage of any Bonus, and/or receiving the Bonus and/or wagering, alone or together with others, in a manner which provides for guaranteed profits irrespective of the outcome of the wagering.
  18. Jede nicht unerhebliche Verletzung dieses Kapitels wird die Gesellschaft berechtigen zu stornieren und den Bonus-Fond widerrufen, und Ihr Konto geschlossen werden kann.
  19. The Company reserves the right to alter this chapter, cancel, modify or suspend any offer and any promotion at any time and without prior notice – in respect of any Bonus that has yet to be provided to You. Any bonuses granted prior to the change shall not be affected. The terms and conditions and the bonus policy that apply to any Bonus received by You are the Terms and Conditions and its Bonus Policy that are in force at the time in which You sign up to the Promotion to which that Bonus relates. Nothing in this section limits any other right and/or remedy granted to Us.

X. Mächte und Gewalten der Gesellschaft

  1. The Company shall make commercially reasonable efforts to prevent any malfunctioning in the Site's activity and any errors in respect of Events and/or Bets, including, but not limited to, any errors in the odds, names of participants in the Events, handicaps and/or any other component of the Bet. However, in any event of a technical failure (or any other error) in the Site's systems for any reason whatsoever, the Company will be entitled to cancel Your participation in any of the Games, concerning which the malfunctioning has occurred. In such an event, Our responsibility and liability will be limited only to the participation fee and/or Bet sum that was paid by You for participating in such Game, and Your Account will be credited with such participation fee and/or Bet accordingly.
  2. The Company reserves the right to cancel, terminate, modify or suspend the Services if for any reason, the Services cannot be conducted as planned, including, but not limited to, infection by computer virus, bugs, tampering or unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Company. If any errors result in awarding winnings to You or in an increase in winnings owed or paid to You, You shall not be entitled to these winnings. You shall immediately inform the Company of the error and shall repay any winnings credited to Your Account in error to the Company (as directed by the Company) or the Company may, at its discretion, deduct an amount equal to those winnings from Your Account or set off such amount against any money owed to You by the Company.
  3. The Company reserves the right to cancel, terminate, modify or suspend its Services to You in its sole discretion, given that the Company will provide You with a clear notice in writing of its decision; provided that this will not impact any rights already granted to You.
  4. The Company reserves the right to limit, refuse or cancel any bet, stake or other wager made by You or through Your Account, as well as cancel any Game (regardless of whether such cancellation was due to actions on Your part or of any third party), where the Company believes that any act of fraud or any other act of bad faith has been taken against the Company or any third party; including, but not limited to, if the Company reasonably suspects that the integrity of the Event has been questioned, whether by You, by any person associated with You and/or by any third party (such suspect may arise on the basis of the size, volume, number and/or pattern of Bets placed by You and/or other persons with the Company and/or with third parties as well as any investigation initiated by the applicable authorities and/or Event organizer or sports body); in such circumstances You will only be entitled to receive the participation fee sum and/or Bet that was paid by You for participating in such Game, Your Account will be credited accordingly and You will not be entitled to any winnings from the applicable Game, and if any such winnings were paid to You, the Company shall reduce Your balance by the amount of such winnings (and if the Account balance is insufficient, You shall reimburse the Company with the remainder amount).
  5. If You are disconnected from the Internet while playing the Games (not through any intentional disconnection on Your part of any other bad faith action), the Games' results and Your Account's balance will be kept as they were before such disconnection. The Company will take all reasonable measures to ensure that if You experience interruptions and/or technical difficulties with any Game, after You had made a wager, You will be allowed to resume play and restore the Game as it was before the interruption and/or technical difficulties took place. If such restoration is not possible, the Company will ensure the Game is terminated, refund the wager to Your Account, immediately inform Malta Gaming Authority or the Gambling Commission, as applicable, of the matter and refrain from re-commencing playing the Game if it is indicated that the failure which has occurred may re-occur.
  6. Die Gesellschaft ist nach eigenem Ermessen berechtigt, zu ändern, zu ändern oder einzustellen, von Zeit zu Zeit, an jedem des Dienst und / oder Boni und / oder Werbeaktionen und / oder neue Spiele einführen, Dienstleistungen, Prämien und / oder Werbeaktionen - sofern diese Handlung wird nicht rückwirkend genommen. Bonusse vor der Änderung gewährt wird, nicht berührt. Wir haften nicht für Verluste, die Sie von irgendwelchen Änderungen resultierenden erlitten haftbar und Sie dürfen keine Ansprüche gegen uns in einer solchen Hinsicht haben.

XI. Reservierung Unsere Verantwortung in Bezug auf

  1. We are not responsible for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of data or information and any direct or indirect loss which arises from these occurrences. We are not responsible for any problems or technical malfunction of any network or lines, Wi-Fi, Bluetooth, computers, systems, servers or providers, computer equipment, software or email on account of technical problems or traffic congestion on the internet or at any web site, mobile site or mobile application. We shall not be responsible or liable to You in the event of systems or communications errors, bugs or viruses relating to the Services and/or Your Account or which will result in damage to Your hardware and/or software and/or data.
  2. In keinem Fall sind wir für direkte, indirekte, spezielle oder Folgeschäden oder Schäden für entgangenen Gewinn, Umsatz, Daten oder die Verwendung von Ihnen oder einem Dritten entstehen, haftbar gemacht werden, wäre es im Rahmen einer Klage auf Vertrag oder unerlaubte Handlung, die ich aus der Zugang zu oder der Nutzung von der Website, der Service und / oder auf andere Weise.
  3. We make no representations about the suitability, reliability, availability, timeliness and accuracy of the information, software, products and Services contained and/or offered at the Site for any purpose. All information, software, products and Services are provided "as is" without warranty of any kind. We hereby disclaim all warranties with respect to information, software, products and Services contained or offered at the Site, whether express or implied.
  4. Wir übernehmen keine Haftung für Schäden oder Verluste, die aufgrund von Vertrauen verursacht wurde, jeglicher Art, auf der Informationen oder einer anderen Publikation oder Inhalte auf der Website erscheinen, und Sie sind eingeladen, die Informationen auf der Website veröffentlicht, um zu überprüfen.
  5. Wir werden nicht für Handlungen oder Unterlassungen von Internet-Service-Provider oder einem sonstigen Dritten verantwortlich oder haftbar, die Ihnen den Zugriff auf die Website oder Dienste zur Verfügung stellt.
  6. You accept and agree that random number generator will determine the randomly generated events required in connection with the Services and where the result as received by You conflicts with the result shown on the Company's server (or servers operated on the Company's behalf by third parties), the result shown on the Company's server (or on servers operated on the Company's behalf by third parties) shall in all circumstances take precedence. You understand and agree that the Company's records (or records maintained on its behalf) shall be the final authority in determining the terms of Your use of the Services.
  7. Sie werden auf die Website und Dienstleistungen auf eigene Gefahr, und wir werden nicht für Schäden oder Verlust verantwortlich Sie sind als Folge der Änderungen, die Verbesserung, Kündigung, Aussetzung oder Einstellung der Website oder einer der Dienste entstehen. Wir werden nicht für Schäden oder Verlust verantwortlich Sie werden als Ergebnis Ihrer Nutzung oder das Vertrauen auf den Inhalt der Webseite, mobile Website und / oder mobile Anwendung entstehen, auf die Links auf der Website erscheinen.
  8. The site, services, site's content and the software used in connection therewith are provided "as is", and we make no warranty or representation, whether express or implied (whether by law, statute, or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy, non-infringement of third parties' rights or of applicable laws and regulation in respect of the Site, Services, Site's content and the software used in connection therewith, or that the Site, Services, Site's content and the software used in connection therewith will be uninterrupted, timely, secure or error-free, or that defects will be corrected, or will be free of viruses or bugs or as to results or the accuracy of any information through the site or services.

XII. Geistiges Eigentum

  1. All the rights, including the intellectual property rights (i.e., patents, copyright, trademarks, service marks, logos, trade names, know-how or any other intellectual property right) concerning the Site, and all of its content (including, but not limited to, programs, files, video, audio, pictures, graphics, pictures, text and software), and/or Services (collectively the "Rights"), are and shall remain the sole and exclusive property of the Company and/or any of its licensors. You may not use any of the Rights without the express prior written approval of the Company, except pursuant to these Terms and Conditions, and You shall not, by using the Services or otherwise, acquire any rights in any of the Rights. Without derogating from the above, You are strictly prohibited from: (i) copying. redistributing, publishing, reverse engineering, decompiling, disassembling, modifying, translating or making any attempt to access the source code of the Services and/or the Site, (ii) creating derivate works of the source code; (iii) selling, assigning, licensing, sublicensing, transferring, distributing the Services, and (iv) making the Services and/or the Site available to any third party.

XIII. Kundendienst

  1. You may contact the Company in connection with anything related to the Site and/or the Services at any time via Our customer support, which is available at customersupport@instantgamesupport.com
  2. Jede Kommunikation mit dem Kunden-Support des Unternehmens wird von der Gesellschaft Kundendienstmitarbeiter in größter Sorgfalt und ohne Verzögerung behandelt und an den zuständigen Personen weitergeleitet werden, wo nötig.
  3. Die Gesellschaft wird kein missbräuchliches Verhalten von Ihnen gegenüber die Mitarbeiter des Unternehmens ausgestellt tolerieren. Für den Fall, dass die Gesellschaft nach eigenem Ermessen, Auffassung ist, dass Ihr Verhalten, per Telefon, Live-Chat, E-Mail oder auf andere Weise, auf jedem des Mitarbeiters des Unternehmens missbräuchlich oder abfälliger gewesen ist, kann die Gesellschaft nach eigenem Ermessen, Ihr Konto auszusetzen (einschließlich Einfrieren alle eingezahlten Gelder in) und nichtig alle Boni, Gewinne und Bonusgewinne in Ihr Konto.

XIV. Beschwerden und Streitigkeiten

  1. If you have any cause to complain about anything then please contact us at complaints@instantgamesupport.com. We will deal with your complaint and all disputes will be dealt with as quickly and reasonably as possible.
  2. For Customers in the UK, You may raise complaints for 6 months from the date of the incident of which you are making complaint.
  3. For Customers in the UK, we will acknowledge receipt of your complaint within 24 hours and will ensure that the entire complaints process takes no longer than eight weeks from when the initial complaint is made as required by S.R code provision, at which point the Company will contact You detailing the final decision of the complaint, stating that it is the end of the complaints process along with how to escalate Your complaint to an Independent ADR entity if You wish to do so.
  4. If we are unable to settle a complaint or dispute by any of our internal procedures, you are entitled to refer the dispute to an alternative dispute resolution (ADR) entity. The applicable ADR entity is the Independent Betting Adjudication Service (IBAS) free of charge. You may contact IBAS as follows:
    Either by an online adjudication form available at http://www.ibas-uk.com on the Home page - a form can also be requested over the telephone (telephone number 0207 347 5883).
    Or customers can also write to:
    Independent Betting Adjudication Service-
    PO Box 62639
    EC3P 3AS

XV. Verschiedenes

  1. These Terms and Conditions and the relationship between You and Us shall be governed by, and construed and interpreted in accordance with, the laws of Malta, and You irrevocably submit to the exclusive jurisdiction of the competent courts of Malta with respect to any dispute regarding the validity, breach, interpretation, performance or otherwise arising out of or in connection with these Terms and Conditions and the relationship between You and Us. Provided, however, that nothing within these Terms and Conditions will exclude the applicability of the laws of England in respect of anything applicable to the Company's Gambling Commission licence.
  2. Die Gesellschaft kann jederzeit festlegen, indem Sie an die Gesellschaft jede positive Bilanz in Ihrem Konto gegen jeden geschuldeten Betrag ab.
  3. Die Gesellschaft kann jede und alle seine Rechte und Pflichten aus diesem Vertrag an Dritte übertragen oder abtreten; ohne von dem oben abweichen, die Website und / oder einen der Dienste von Dritten betrieben werden. Sie können nicht übertragen, abtreten oder verpfänden in irgendeiner Weise all Ihre Rechte und Pflichten aus diesen Allgemeinen Geschäftsbedingungen.
  4. Sofern nicht ausdrücklich in diesen Allgemeinen Geschäftsbedingungen angegeben, nichts in diesen Bedingungen gelten: (i) der Schaffung von jeder Agentur ausgelegt werden, die Anordnung, das Vertrauen der Treuhandverhältnisse oder einer ähnlichen Beziehung zwischen Ihnen und ihnen; (Ii) erstellen oder Rechte oder Vorteile an Dritter verleihen, und / oder (iii) gewähren Ihnen Wertpapieren Interesse an einem Vermögenswert der Gesellschaft, einschließlich (aber nicht beschränkt auf) alle in Ihrem Konto gehalten Summe.
  5. Wir bieten können Sie Mitteilungen in Bezug auf oder im Zusammenhang mit diesen Allgemeinen Geschäftsbedingungen in einer E-Mail und / oder über die Website, und diese Mitteilung wird die von Ihnen innerhalb von 24 Stunden ab dem Zeitpunkt als zugegangen es an Dich gesendet wird in die zuvor genannte Art und Weise.
  6. Kein Ausfall oder Verzögerung unsererseits ein Recht bei der Ausübung Leistung oder beseitigen darunter sind davon als Verzicht, noch wird jede einzelne oder teilweise Ausübung eines solchen Rechts, einer Befugnis oder Abhilfe schließt jede andere oder weitere Ausübung davon oder die Ausübung eines etwaigen andere rechte, Befugnisse oder Mittel.
  7. Sollte eine Bestimmung dieser Allgemeinen Geschäftsbedingungen von einem zuständigen Gericht als nicht durchsetzbar nach geltendem Recht sein, dann wird diese Bestimmung aus diesen Allgemeinen Geschäftsbedingungen und den Rest dieser Allgemeinen Geschäftsbedingungen ausgeschlossen werden sollen interpretiert werden, als ob diese Bestimmung war so ausgeschlossen und wird in Übereinstimmung mit ihren Bedingungen durchsetzbar sein; dass in einem solchen Fall jedoch, in diesen Geschäftsbedingungen sind interpretiert werden, um Wirkung zu geben, weitestgehend im Einklang mit und nach geltendem Recht zulässig, auf den Sinn und Zweck der Vorschrift ausgeschlossen, da durch solche zuständiges Gericht bestimmt .

XVI. Sprache Diskrepanzen

  1. Die Allgemeinen Geschäftsbedingungen wurden in englischer Sprache verfasst. Im Fall von Abweichungen zwischen den Bedeutungen irgendwelcher übersetzten Versionen dieser Allgemeinen Geschäftsbedingungen und der englischen Fassung wird die Bedeutung der englischen Sprache Version.

Version 1.2.6 - 13.08.2019

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