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Frequently Asked Questions (FAQs)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Contáctenos.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | depósitos | Retiros | límites | Técnico | Preguntas generales

Juego de Casino Preguntas frecuentes:

Tragaperras en línea | Online Blackjack | Ruleta en línea

Casino Registration

Cómo me inscribo?

Con el fin de unirse a nuestro casino debe registrarse para jugar en TopSlotSite.

¿Cuáles son las apuestas mínimas y máximas?

Estacas varían dependiendo del juego que esté jugando. Para obtener información sobre las apuestas para un juego en particular puede acceder a la "Ayuda" pantalla desde cualquier juego y descubrir la información sobre apuestas, pagos, WinLines y reglas de juego.

¿Soy elegible para jugar?

En la fecha de la participación, You are must be over the age of legal consent as set by the law applying in the territory You are located in, and in any event You must be over 18 años de edad. Players must also have a valid payment method in their own name.

What is the minumum and maximum that I can deposit?

The minimum that can be deposited is £/$/€10 or 100kr.

Maximum deposit limits are:

Per day - £/$/€1,000 or 10,000kr
Per 5 day period - £/$/€5,000 or 50,000kr
Per 30 day period - £/$/€20,000 or 200,000kr

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Casino Verification

Why do I need to be verified?

UK and International Gambling law requires that all users are verified before they can withdraw funds from a gambling account. This is primarily to protect against money laundering but also provides a level of protection to the player from people illegally accessing their accounts.

What forms of ID do you need to verify me?

TopSlotSite may need to see copies of your Debit or Credit Card (with the middle 8 numbers on the front and the CV2 code on the back blanked out), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, firma y nombre completo.

¿Cómo puedo enviar copias de mi ID?

Un correo electrónico con la explicación completa se envía al usuario con instrucciones de qué enviar y dónde enviarlo a.

¿Cuánto tiempo toma verificación?

Verificación toma hasta 3 días hábiles desde el momento en que recibamos sus documentos.

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Casino Accounts

¿Cómo puedo acceder a mi cuenta de casino?

To log into your TopSlotSite account please use the link on the left hand side labelled "Log In". This will open a new window with the login screen.

How do I login if I forget which Email address I registered with?

If you forget your registered email address or no longer have access to it then you will need to contact our Customer Support team to have it reset.

How do I request a new password?

From the login screen, enter your email address and then click on the link titled "Forgotten Password". This will send a link to reset your password to the registered email address on your account.

How do I update my personal details?

Once you are logged into the casino you can use the "Mi cuenta" link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.

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Los retiros de casino

How long does it take to withdraw funds from my Casino account?

Withdrawals request are processed within 3 días hábiles y una vez procesada, recibirá un correo electrónico de confirmación. Cada banco tiene diferentes escalas de tiempo para el procesamiento de pagos, pero en general los fondos debe estar en su cuenta dentro de 7 días hábiles.

¿Hay que pagar para hacer un retiro de mi cuenta?

No cobrar a los usuarios por retirar fondos.

¿Cuáles son los límites mínimos de abstinencia?

Los retiros por transferencia bancaria tienen un límite mínimo de £/$/€50 o 500kr, todos los otros métodos de retiro tienen un límite mínimo de £/$/€20 o 200kr. Para obtener más información sobre cómo hacer retiros de su cuenta, please see our Cashing Out y Withdrawal Policy pages.

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Los depósitos de casino

How do I deposit funds into my casino account?

For information about how to deposit funds into your online casino account please visit the Los depósitos de casino section.

What methods of payment do you accept?

We accept Visa, Tarjeta MasterCard, Neteller and Moneybookers as payment methods.

Do you charge for using the site?

There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don't even ask you for a credit card.

Can I play the games on credit?

We don't offer credit accounts to any players as our license does not allow this.

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Límites de casino

How do I limit how much I can deposit each day?

You can set a daily deposit limit by contacting our customer support team, They will be happy to set a limit for you.

Can I change my deposit limit once it has been set?

  1. If you would like to lower your limit you will need to visit the Cashier and under the “Deposittab click on the “Set Deposit Limitlink, enter daily, weekly and monthly limit and press “Submitto confirm.
  2. If you want to increase your deposit limit simply contact Customer Support and request a new higher limit. You can do this only once within any 24 hour period.

Can I self-exclude if I need a break from gambling?

Users can self exclude by contacting our customer support team. More information on self excusion can be found in our juego responsable section.

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What specification computer do I need to play your casino games?

TopSlotSite works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) o más.

Can I play the games on my mobile phone?

Sí, the TopSlotSite casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.

Do you store cookies on my computer?

For information on our cookie usage policies and other privacy information please visit our La página de privacidad.

¿Es necesario descargar ningún software?

No se requiere descarga - se puede jugar a nuestro juego de casino en línea, de manera segura.

I can't access your casino games - que debería hacer?

Si usted está teniendo dificultades para acceder a nuestros juegos de casino puede ser que está detrás de un cortafuegos o que el sistema no cumple con la especificación mínima para jugar a nuestros juegos. Prueba a desactivar cualquier software de servidor de seguridad y asegúrese de que puede acceder a otros sitios en el Internet para asegurarse de que la conexión está funcionando. If you are still having difficulties our Technical Support Team may be able to help.

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Preguntas generales

How do I close my account?

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.

Are my personal details safe on your site?

TopSlotSite uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy section.

How do I know the games are fair?

Our games are regulated by the Malta Gaming Authority, operating under a Class 1 en 4 licencia [número de MGA / CL1 / 857/2012 emitido el 16 de abril 2013] & [número de MGA / CL1 / 957/2014] expedida el 19 de abril 2014 & [number MGA/CL1/1141/2015 issued on 16th December 2015] expedido por la autoridad del juego de Malta y está autorizada y regulada por la Comisión de apuestas del Reino Unido, License Number 000-039335-R-319313-008.

How do I contact customer support?

Our customer support team can be contacted by Instant Chat or email using our online Contact Page.

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Tragaperras en línea

How much can I win playing online slots?

Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a Huge Jackpot Winnner.

Do you have any Free Slots Games?

A number of our online casino games offer the chance for players to play the games in "Free Play" mode which allows you to get a feel for how the game plays before trying your luck and playing for real money.

Free Slots games

are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.

Can I keep my online casino winnings?

All winnings in your online casino account are yours to keep and can be withdrawn at any point.

Are there any Fun Casino Games?

Most casino games are fun to play and can provide many hours of entertainment. sin embargo, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

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Online Blackjack

Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.

Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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Ruleta en línea

How do you play Roulette online?

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "Ayuda" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.

What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Ganancias forman sistemas y estrategias de la ruleta siempre van a ser gobernados por el borde de la casa y debido a la naturaleza aleatoria del juego que emplea una estrategia de la ruleta le dará a las mismas probabilidades de ganar que no emplea esta estrategia.

¿Puedo jugar ruleta por diversión?

Todos nuestros juegos de ruleta tienen una "Free Play" opción que le permite jugar los juegos totalmente gratis sin arriesgar un centavo de su propio dinero. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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Casino FAQs:

Registration | Verification | Accounts | depósitos | Retiros | límites | Técnico | Preguntas generales

Juego de Casino Preguntas frecuentes:

Tragaperras en línea | Online Blackjack | Ruleta en línea