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Frequently Asked Questions (FAQs)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Contact Us.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | gordailuak | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Online Blackjack | Online Roulette

Casino Registration

How do I Join?

In order to join our casino you must register to play at TopSlotSite.


What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "Laguntza" screen from any game and find out information about stakes, payouts, winlines and game rules.


Am I eligible to Play?

On the participation date, You are must be over the age of legal consent as set by the law applying in the territory You are located in, and in any event You must be over 18 urte. Jokalariak behar ere balio Ordainketa metodoak dute beren izenean.


Zer da minumum eta gehienez hori utz dezake I?

hori metatzen daiteke gutxieneko da £/$/€10 edo 100kr.

Gehienezko gordailu mugak dira:

Eguneko - £/$/€1,000 edo 10,000kr
per 5 egunak - £/$/€5,000 edo 50,000kr
per 30 egunak - £/$/€20,000 edo 200,000kr

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Casino Verification

Zergatik egiaztatu behar dut?

UK eta International Gambling legeak eskatzen duten erabiltzaile guztiak egiaztatu dira funtsak erretiratu ahal izango dute aurretik jokoarekiko kontu bat. This is primarily to protect against money laundering but also provides a level of protection to the player from people illegally accessing their accounts.


What forms of ID do you need to verify me?

TopSlotSite may need to see copies of your Debit or Credit Card (with the middle 8 numbers on the front and the CV2 code on the back blanked out), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.


How do I send you copies of my ID?

An email with the full explanation is sent to the user with instructions of what to send and where to send it to.


How long does verification take?

Verification takes up to 3 working days from the moment we receive your documents.

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Casino Accounts

How do I log into my casino account?

To log into your TopSlotSite account please use the link on the left hand side labelled "Log In". This will open a new window with the login screen.


How do I login if I forget which Email address I registered with?

If you forget your registered email address or no longer have access to it then you will need to contact our Customer Support team to have it reset.


How do I request a new password?

From the login screen, enter your email address and then click on the link titled "Forgotten Password". This will send a link to reset your password to the registered email address on your account.


How do I update my personal details?

Once you are logged into the casino you can use the "My Account" link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.

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Casino Withdrawals

How long does it take to withdraw funds from my Casino account?

Withdrawals request are processed within 3 business days and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 business days.


Is there a charge for making a withdrawal from my account?

We do not charge users for withdrawing funds.


What are the minimum withdrawal limits?

Withdrawals by Wire Transfer have a minimum limit of £/$/€50 or 500kr, all other withdrawal methods have a minimum limit of £/$/€20 edo 200kr. For more information on making withdrawals from your account, please see our Cashing Out and Erretiratzea politika pages.

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Casino Deposits

How do I deposit funds into my casino account?

For information about how to deposit funds into your online casino account please visit the Casino Deposits section.


What methods of payment do you accept?

We accept Visa, Mastercard, Neteller and Moneybookers as payment methods.


Do you charge for using the site?

There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don't even ask you for a credit card.


Can I play the games on credit?

We don't offer credit accounts to any players as our license does not allow this.

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Casino Limits

How do I limit how much I can deposit each day?

eguneroko gordailua muga bat ezar dezakezu kontaktatuz gure bezeroari laguntza taldeak, zoriontsu muga bat ezarri behar duzu izango dute.


Ezin dut nire gordailua muga aldatu dut behin ezarri?

  1. Zure muga jaistea nahi baduzu Cashier eta azpian bisitatu ahal izango duzu, & ldquo; Gordailua” fitxa click ldquo & amp on; Ezarri Gordailua Mugatu” esteka, sar eguneroko, asteko eta hileko muga eta sakatu & ldquo; Bidali” berresteko.
  2. Zure gordailua muga handitu nahi izanez gero, besterik gabe, jarri harremanetan Bezeroaren arreta eta altuagoa muga berri bat eskatu. You can do this only once within any 24 hour period.

Can I self-exclude if I need a break from gambling?

Users can self exclude by contacting our customer support team. More information on self excusion can be found in our Responsible Gaming section.

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Technical

What specification computer do I need to play your casino games?

TopSlotSite works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) edo gehiago.


Can I play the games on my mobile phone?

Bai, the TopSlotSite casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.


Do you store cookies on my computer?

For information on our cookie usage policies and other privacy information please visit our privacy page.


Do I need to download any software?

No download is required - you can play our casino game online, safely and securely.


I can't access your casino games - what should I do?

If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is working. If you are still having difficulties our Technical Support Team may be able to help.

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General Questions

How do I close my account?

If you want to close your online casino games account then please contact our Bezeroaren arreta Team eta zuk lagundu egingo dute.


Are nire datu pertsonalak zure webean seguru?

TopSlotSite azken enkriptatzea eta babesa teknologietan, Zure finantza informazio hori erabat segurua dela ziurtatzeko. gune segurtasun eta pribatutasun buruzko informazio gehiago gure aurki daiteke Pribatutasuna section.


Nola dakit partidak arrazoizko dira?

Gure jokoak dira araututa Malta Gaming Agintaritzak, Klase baten pean jarduten 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] Apirilaren 19an emana 2014 & [zenbakia MGA / CL1 / 1141/2015 abenduaren 16an igorritako 2015] issued by Malta Gaming Authority and is licensed and regulated by the UK Gambling Commission, License Number 000-039335-R-319313-008.


How do I contact customer support?

Our customer support team can be contacted by Instant Chat or email using our online Contact Page.

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Online Slots

How much can I win playing online slots?

Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. benetako progresiboa Jackpot jokoak erakarpen jackpots dela ikus daiteke irabazi edozein jokoan jolasten beraz, denek Erraldoia Jackpot Winnner bat izatearen aukera dauka arabera.


Ez edozein Free Slots Jokoak duzu?

gure online casino jokoak zenbaki bat eskaintzeko aukera dagoen jokalari jokoak jolasteko ere "Free Play" Modu horri esker sentitzen lortzeko jokoan nola zure zorte saiatzen eta benetako dirua jolasten aurretik juega for.

Free Slot jokoak

are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.


Can I keep my online casino winnings?

All winnings in your online casino account are yours to keep and can be withdrawn at any point.


Are there any Fun Casino Games?

Most casino games are fun to play and can provide many hours of entertainment. Hala ere, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

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Online Blackjack

Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.


Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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Online Roulette

How do you play Roulette online?

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "Laguntza" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.


What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Winnings osatzen roulette sistemak eta estrategiak dira beti etxe ertzean eta ondorioz arautuko dira ausazko jokoa izaera erruleta estrategia bat irabazi odds bera emango bezala, ez estrategia hori enplegatzen enplegatzen joan.


Ezin Play besterik ez dut erruleta Fun?

Gure erruleta jokoak guztiek dute "Free Play" Aukera jokoak erabat play dezakezu doan ahalbidetuz zure dirua zentimo bakar bat hartzeko arriskurik gabe. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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Casino FAQs:

Registration | Verification | Accounts | gordailuak | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Online Blackjack | Online Roulette