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Frequently Asked Questions (FAQs)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Contact Us.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | taiscí | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Blackjack Líne | Online Roulette

Casino Registration

How do I Join?

In order to join our casino you must register to play at TopSlotSite.


What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "Cabhrú" screen from any game and find out information about stakes, payouts, winlines and game rules.


Am I eligible to Play?

On the participation date, You are must be over the age of legal consent as set by the law applying in the territory You are located in, and in any event You must be over 18 bliain d'aois. Players must also have a valid payment method in their own name.


What is the minumum and maximum that I can deposit?

The minimum that can be deposited is £/$/€10 or 100kr.

Maximum deposit limits are:

Per day - £/$/€1,000 or 10,000kr
Per 5 day period - £/$/€5,000 or 50,000kr
Per 30 day period - £/$/€20,000 or 200,000kr

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Casino Verification

Why do I need to be verified?

Éilíonn dlí Cearrbhachas idirnáisiúnta Ríocht Aontaithe agus go bhfuil gach úsáideoir a fhíorú sular féidir leo cistí a aistarraingt as cuntas gambling. Tá sé seo go príomha chun cosaint in aghaidh sciúradh airgid, ach freisin soláthraíonn leibhéal cosanta don imreoir ó dhaoine rochtain neamhdhleathach a gcuntais.


Cad iad na cineálacha ID gá duit a fhíorú dom?

D'fhéadfadh TopSlotSite Ní mór a fheiceáil cóipeanna de do Dochair nó Creidmheasa Cárta (leis an lár 8 huimhreacha ar thaobh tosaigh agus ar an gcód CV2 ar chúl blanked amach), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.


How do I send you copies of my ID?

An email with the full explanation is sent to the user with instructions of what to send and where to send it to.


How long does verification take?

Verification takes up to 3 working days from the moment we receive your documents.

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Casino Accounts

How do I log into my casino account?

Le logáil isteach i do chuntas TopSlotSite bain úsáid as an nasc ar thaobh na láimhe clé lipéadaithe "Logáil isteach". Beidh an oscailt fuinneog nua leis an scáileán logáil isteach.


Conas is féidir liom a logáil isteach má dhéanaim dearmad a Seoladh ríomhphoist Cláraithe mé le?

Má tá tú dearmad ar do sheoladh ríomhphoist cláraithe nó níos mó rochtain a fháil air ansin, beidh ort dul i dteagmháil lenár Tacaíocht do Chustaiméirí fhoireann go bhfuil sé athshocrú.


Conas is féidir liom iarratas a focal faire nua?

Ón an scáileán logáil isteach, cuir isteach do sheoladh ríomhphoist agus ansin cliceáil ar an nasc dar teideal "Pasfhocal i ndearmad". Beidh sé seo a sheoladh nasc ar do phasfhocal a athshocrú chuig an seoladh ríomhphoist cláraithe ar do chuntas.


Conas is féidir liom a thabhairt cothrom le dáta mo chuid sonraí pearsanta?

Chomh luath agus atá tú ag logáilte isteach an Casino is féidir leat úsáid an "Mo chuntas" nasc le haon cheann de do chuid sonraí pearsanta a thabhairt cothrom le dáta. Má athraíonn tú do sheoladh nó ainm cláraithe ar an gcuntas ansin is féidir leat gá a fíorú breise.

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Casino Withdrawals

Cé chomh fada a thógann sé chun cistí a tharraingt siar ó mo chuntas Casino?

Aistarraingtí a iarraidh a phróiseáil laistigh de 3 business days and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 business days.


Is there a charge for making a withdrawal from my account?

We do not charge users for withdrawing funds.


What are the minimum withdrawal limits?

Withdrawals by Wire Transfer have a minimum limit of £/$/€50 or 500kr, all other withdrawal methods have a minimum limit of £/$/€20 nó 200kr. For more information on making withdrawals from your account, please see our Cashing Out and Polasaí Aistarraingt pages.

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Casino Deposits

How do I deposit funds into my casino account?

For information about how to deposit funds into your online casino account please visit the Casino Deposits section.


What methods of payment do you accept?

We accept Visa, Mastercard, Neteller and Moneybookers as payment methods.


Do you charge for using the site?

There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don't even ask you for a credit card.


Can I play the games on credit?

We don't offer credit accounts to any players as our license does not allow this.

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Casino Limits

How do I limit how much I can deposit each day?

You can set a daily deposit limit by contacting our customer support team, They will be happy to set a limit for you.


Can I change my deposit limit once it has been set?

  1. If you would like to lower your limit you will need to visit the Cashier and under the “Deposit” cliceáil tab ar an & ldquo; Socraigh Teorainn Taisce” nasc, isteach go laethúil, teorainn seachtainiúil agus míosúil agus brúigh & ldquo; Cuir” a dheimhniú.
  2. Más mian leat a mhéadú do teorainn taisce i dteagmháil go simplí Tacaíocht do Chustaiméirí agus a iarraidh teorainn nua níos airde. Is féidir leat é seo a ach aon uair laistigh d'aon 24 tréimhse uair an chloig.

An féidir liom féin-eisiamh más gá dom sos ó chearrbhachas?

Is féidir le húsáideoirí féin a eisiamh trí theagmháil a dhéanamh lenár bhfoireann tacaíochta do chustaiméirí. Tá tuilleadh eolais faoi excusion féin a fháil in ár Responsible Gaming section.

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Technical

Cén ríomhaire tsonraíocht is gá dom a imirt do cluichí Casino?

Oibríonn TopSlotSite leis na Córais Oibriúcháin Microsoft Windows Leagan 2000 agus leagan thuas agus Flash 9 nó os a chionn. Ní dhéanann an bogearraí Casino tacaíocht Windows 9X, 3.XX nó Web TV. Chun na torthaí is fearr is féidir, leagtar do monatóireacht a 1024 X 768 picteilín agus dath ard (16 giotán) nó níos.


An féidir liom a imirt ar an cluichí ar mo fón póca?

Yes, Is é an Casino TopSlotSite fáil ar do ghuthán póca. Is féidir leat imirt anois ar iPhones agus Android Smartphones.


An bhfuil tú stóráil fianáin ar mo ríomhaire?

Chun tuilleadh eolais ar ár bpolasaithe úsáid fianán agus faisnéis príobháideachta eile tabhair cuairt ar ár privacy page.


Do I need to download any software?

No download is required - you can play our casino game online, safely and securely.


I can't access your casino games - what should I do?

If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is working. If you are still having difficulties our Technical Support Team may be able to help.

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General Questions

How do I close my account?

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.


Are my personal details safe on your site?

TopSlotSite uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy section.


How do I know the games are fair?

Ár cluichí á rialú ag na Údarás Cearrbhachais Málta, ag feidhmiú faoi Aicme 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] a eisíodh ar 19 Aibreán 2014 & [Uimhir MGA / CL1 / 1141/2015 a eisíodh ar 16 Nollaig 2015] arna n-eisiúint ag an Údarás Cearrbhachais Mhálta agus tá sé ceadúnaithe agus rialaithe ag an UK Gambling Commission, License Number 000-039335-R-319313-008.


Conas is féidir liom dul i dteagmháil tacaíocht do chustaiméirí?

Is féidir lenár bhfoireann tacaíochta do chustaiméirí teagmháil Comhrá Meandaracha nó ríomhphost ag baint úsáide as ár n-líne Déan teagmháil Leathanach.

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Online Slots

Cé mhéad is féidir bhuachan ag imirt sliotán ar líne?

Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a Huge Jackpot Winnner.


Do you have any Free Slots Games?

A number of our online casino games offer the chance for players to play the games in "Free Online" mode which allows you to get a feel for how the game plays before trying your luck and playing for real money.

Free Slots games

are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.


Can I keep my online casino winnings?

All winnings in your online casino account are yours to keep and can be withdrawn at any point.


Are there any Fun Casino Games?

Most casino games are fun to play and can provide many hours of entertainment. However, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

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Blackjack Líne

Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.


Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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Online Roulette

How do you play Roulette online?

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "Cabhrú" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.


What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Foirm winnings córais agus straitéisí roulette ag dul i gcónaí a bheith faoi rialú ag an imeall teach agus mar gheall ar nádúr randamach an chluiche fhostú straitéis roulette a thabhairt ar an odds céanna a bhuaigh nach fhostú straitéis.


An féidir liom Seinn díreach Roulette for Fun?

I ngach ceann dár gcluichí roulette bhfuil "Free Online" rogha ag ligean duit a imirt ar an cluichí hiomlán saor in aisce gan risking pingin de do chuid airgid féin. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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Casino FAQs:

Registration | Verification | Accounts | taiscí | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Blackjack Líne | Online Roulette