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Frequently Asked Questions (FAQs)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Kāhea iā mā˚ou.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | waiho | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online kau | Online lāʻau pālau | Online Roulette

Casino Registration

How do I Join?

In order to join our casino you must register to play at TopSlotSite.


What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "kokua" screen from any game and find out information about stakes, payouts, winlines and game rules.


Am I eligible to Play?

On the participation date, No ia mea e lilo maluna o ka makahiki o ka pono ae, e like me kau ma ke kanawai ana i ka ?? eoi?ʻoe I noho ai ma, a iloko o kekahi hanana oe e lilo maluna o 18 makahiki o ka makahiki. Players e hoi i ka henua pololeiʻano uku, ma ko lakou mau inoa.


He aha ka minumum, a me kā mākou a pau au e hiki ke waiho?

Ka palena iki e hiki ke waihoia no £/$/€10 ole 100kr.

I kā mākou e waiho palena, he:

o ka la - £/$/€1,000 ole 10,000kr
Per 5 la manawa - £/$/€5,000 ole 50,000kr
Per 30 la manawa - £/$/€20,000 ai ole ia 200,000kr

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Casino Verification

No ke aha la au e pono ai, e hooiaioia?

UK and International Gambling law requires that all users are verified before they can withdraw funds from a gambling account. This is primarily to protect against money laundering but also provides a level of protection to the player from people illegally accessing their accounts.


What forms of ID do you need to verify me?

TopSlotSite may need to see copies of your Debit or Credit Card (with the middle 8 numbers on the front and the CV2 code on the back blanked out), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.


How do I send you copies of my ID?

An email with the full explanation is sent to the user with instructions of what to send and where to send it to.


How long does verification take?

Verification takes up to 3 working days from the moment we receive your documents.

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Casino Accounts

How do I log into my casino account?

To log into your TopSlotSite account please use the link on the left hand side labelled "Log In". This will open a new window with the login screen.


How do I login if I forget which Email address I registered with?

If you forget your registered email address or no longer have access to it then you will need to contact our Customer Support team to have it reset.


How do I request a new password?

From the login screen, enter your email address and then click on the link titled "Forgotten Password". This will send a link to reset your password to the registered email address on your account.


How do I update my personal details?

Once you are logged into the casino you can use the "My Account" link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.

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Casino Withdrawals

How long does it take to withdraw funds from my Casino account?

Withdrawals request are processed within 3 business days and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 hana la.


Is there a charge for making a withdrawal from my account?

We do not charge users for withdrawing funds.


What are the minimum withdrawal limits?

Withdrawals by Wire Transfer have a minimum limit of £/$/€50 or 500kr, all other withdrawal methods have a minimum limit of £/$/€20 or 200kr. For more information on making withdrawals from your account, please see our Cashing Out a Withdrawal Policy pages.

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Casino Deposits

How do I deposit funds into my casino account?

For information about how to deposit funds into your online casino account please visit the Casino Deposits section.


What methods of payment do you accept?

We accept Visa, Mastercard, Neteller and Moneybookers as payment methods.


Do you charge for using the site?

There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don't even ask you for a credit card.


Can I play the games on credit?

We don't offer credit accounts to any players as our license does not allow this.

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Casino Limits

How do I limit how much I can deposit each day?

You can set a daily deposit limit by contacting our customer support team, They will be happy to set a limit for you.


Can I change my deposit limit once it has been set?

  1. If you would like to lower your limit you will need to visit the Cashier and under the “Deposittab click on the “Set Deposit Limitlink, enter daily, weekly and monthly limit and press “Submitto confirm.
  2. If you want to increase your deposit limit simply contact Customer Support and request a new higher limit. You can do this only once within any 24 hour period.

Can I self-exclude if I need a break from gambling?

Users can self exclude by contacting our customer support team. More information on self excusion can be found in our kuleana mea piliwaiwai section.

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Technical

What specification computer do I need to play your casino games?

TopSlotSite works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) a oi.


Can I play the games on my mobile phone?

ʻAe, the TopSlotSite casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.


Do you store cookies on my computer?

For information on our cookie usage policies and other privacy information please visit our pilikino palapala.


Aole anei au e pono ke download Na kekahi lako polokalamu?

No manual, ua koi 'ia - oe ke pāʻani ko makou Hale Piliwaiwai hihiu online,, maluhia a me ka maluhia.


I can't access your casino games - he aha kaʻu e hana ai?

Ina oe e nona pilikia lolouila ko makou Hale Piliwaiwai nā pāʻani mea e lilo ai oukou i poe hope, he kikowaena a i kāu kamepiula, aole ia e hālāwai me ka palena iki hoakaka e pāʻani ko kakou pāʻani. E ho'āʻo huli aku i kekahi kikowaena lako polokalamu, ae komo kēia mau mea ia oukou keʻeʻe ma kekahi 'ō a ma ka punaewele e mālama ponoʻoukou e pili ana i hana. If you are still having difficulties our Technical Support Team may be able to help.

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General Questions

How do I close my account?

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.


Are my personal details safe on your site?

TopSlotSite uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy section.


How do I know the games are fair?

Our games are regulated by the Malta Gaming Authority, operating under a Class 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] issued on 19th April 2014 & [number MGA/CL1/1141/2015 issued on 16th December 2015] issued by Malta Gaming Authority and is licensed and regulated by the UK Gambling Commission, License Number 000-039335-R-319313-008.


How do I contact customer support?

Our customer support team can be contacted by Instant Chat or email using our online Contact Page.

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Online kau

How much can I win playing online slots?

Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a Huge Jackpot Winnner.


Do you have any Free Slots Games?

A number of our online casino games offer the chance for players to play the games in "Free Play" aaeei leie aku ia oukou, e loaa i ka manaʻo nei ke no ka mea, i ka holoholona hihiu Radio mua o ho'āʻo ko oukou loaa a me ka pāʻani no ka mea, ke kala maoli.

Free kau pāʻani

he he alanui nui e loaaʻi ka maʻa a me ka lealea, a hoomaopopo i na ano a pau laina pahee, a me ka bonus puni hana me ka maopopo mua i kekahi denari o ko oukou mau dala.


Hiki I mālama i koʻu online, Hale Piliwaiwai lanakila ana?

All e lanakila iloko o ko oukou online, Hale Piliwaiwai mooolelo no oukou, e malama, ae hiki ke haalele iho ma kekahi wahi.


He malaila kekahi Fun Hale Piliwaiwai Games?

Loa Hale Piliwaiwai pāʻani, ua leʻaleʻa e pāʻani ai a hiki hoomakaukau i na hora o ka lealea. nae, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

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Online lāʻau pālau

Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.


Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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Online Roulette

How do you play Roulette online?

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "kokua" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.


What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. E lanakila hana roulette nenoai a me na papa kōnane o ua mau ana e noho alii ia e ka hale kaʻe, a ma muli o ia i ka moʻolelo kaulele ano o ka holoholona hihiu ke hoʻohana nei i ka roulette kou akamai, e haawi aku i ka ia ōlaʻi o eo e like ole ke hoʻohana nei i ka papa kōnane.


Hiki I wale Play Roulette no Fun?

A pau o ko makou roulette pāʻani i ka "Free Play" AOAIAaOO hiki ia oukou e pāʻani i nā pāʻani loa no me ka maopopo mua ole i kekahi denari o ko oukou mau dala. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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Casino FAQs:

Registration | Verification | Accounts | waiho | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online kau | Online lāʻau pālau | Online Roulette