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Frequently Asked Questions (FAQs)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Tiv tauj peb.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | deposits | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

online Slots | Online Blackjack | online Roulette

Casino Registration

How do I Join?

In order to join our casino you must register to play at TopSlotSite.


What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "pab" screen from any game and find out information about stakes, payouts, winlines and game rules.


Am I eligible to Play?

On the participation date, You are must be over the age of legal consent as set by the law applying in the territory You are located in, and in any event You must be over 18 xyoo ntawm lub hnub nyoog. Players must also have a valid payment method in their own name.


What is the minumum and maximum that I can deposit?

The minimum that can be deposited is £/$/€10 or 100kr.

Maximum deposit limits are:

Per day - £/$/€1,000 or 10,000kr
Per 5 day period - £/$/€5,000 or 50,000kr
Per 30 day period - £/$/€20,000 or 200,000kr

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Casino Verification

Why do I need to be verified?

UK and International Gambling law requires that all users are verified before they can withdraw funds from a gambling account. This is primarily to protect against money laundering but also provides a level of protection to the player from people illegally accessing their accounts.


What forms of ID do you need to verify me?

TopSlotSite may need to see copies of your Debit or Credit Card (with the middle 8 numbers on the front and the CV2 code on the back blanked out), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.


How do I send you copies of my ID?

An email with the full explanation is sent to the user with instructions of what to send and where to send it to.


How long does verification take?

Verification takes up to 3 working days from the moment we receive your documents.

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Casino Accounts

How do I log into my casino account?

Yuav kom teev rau hauv koj TopSlotSite account thov siv cov link nyob rau ntawm sab laug tes sab uas sau tias "nkag mus". Qhov no yuav qhib lub qhov rai tshiab nrog tus ID nkag mus screen.


Yuav ua li cas kuv ID nkag mus hais tias yog kuv tsis nco qab uas Email chaw nyob kuv sau npe nrog?

Yog hais tias koj tsis nco qab koj sau npe email chaw nyob los yog tsis muaj kev nkag tau mus rau nws ces koj yuav tsum tau hu rau peb Cov neeg yuav khoom Kev them nyiaj yug pab neeg kom tau nws pib dua.


Yuav ua li cas kuv thov ib tug tshiab lo lus zais?

Los ntawm tus ID nkag mus screen, sau koj email chaw nyob thiab ces nias rau ntawm qhov link hu ua "Tsis nco qab lawm Password". This will send a link to reset your password to the registered email address on your account.


How do I update my personal details?

Once you are logged into the casino you can use the "My Account" link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.

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Casino Withdrawals

How long does it take to withdraw funds from my Casino account?

Withdrawals request are processed within 3 business days and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 hnub ua hauj lwm.


Is there a charge for making a withdrawal from my account?

We do not charge users for withdrawing funds.


What are the minimum withdrawal limits?

Withdrawals by Wire Transfer have a minimum limit of £/$/€50 or 500kr, all other withdrawal methods have a minimum limit of £/$/€20 los yog 200kr. For more information on making withdrawals from your account, please see our Cashing Out thiab Tsis koom nrog nws txoj cai pages.

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Casino Deposits

How do I deposit funds into my casino account?

For information about how to deposit funds into your online casino account please visit the Casino Deposits section.


What methods of payment do you accept?

We accept Visa, Mastercard, Neteller and Moneybookers as payment methods.


Do you charge for using the site?

There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don't even ask you for a credit card.


Can I play the games on credit?

We don't offer credit accounts to any players as our license does not allow this.

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Casino Limits

How do I limit how much I can deposit each day?

You can set a daily deposit limit by contacting our customer support team, They will be happy to set a limit for you.


Can I change my deposit limit once it has been set?

  1. If you would like to lower your limit you will need to visit the Cashier and under the “Deposittab click on the “Set Deposit Limitlink, enter daily, weekly and monthly limit and press “Submitto confirm.
  2. If you want to increase your deposit limit simply contact Customer Support and request a new higher limit. You can do this only once within any 24 hour period.

Can I self-exclude if I need a break from gambling?

Users can self exclude by contacting our customer support team. More information on self excusion can be found in our Responsible Gaming section.

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Technical

What specification computer do I need to play your casino games?

TopSlotSite ua hauj lwm nrog cov Microsoft lub qhov rais Operating Systems Version 2000 thiab saum toj no thiab Flash version 9 los yog saum toj no. Cov twv txiaj yuam pov software tsis txhawb lub qhov rais 9 X, 3.XX los yog Web TV. Rau kev pom kev tau, koj muab koj saib rau 1024 X 768 pixels thiab siab xim (16 me ntsis) los yog ntau tshaj.


Kuv ua si cov kev ua si rau hauv kuv lub xov tooj txawb?

Yog, lub TopSlotSite twv txiaj yuam pov yog muaj nyob rau ntawm koj lub xov tooj txawb. Koj muaj peev xwm tam sim no ua si nyob rau iPhones thiab Android Smartphones.


Koj puas khaws ncuav qab zib rau kuv lub computer?

Rau cov lus qhia rau hauv peb lub kua nplaum uas pab cov kev cai thiab lwm yam kev ceev ntiag tug ntxiv thov mus saib peb lub privacy page.


Do I need to download any software?

No download is required - you can play our casino game online, safely and securely.


I can't access your casino games - what should I do?

If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is working. If you are still having difficulties our Technical Support Team may be able to help.

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General Questions

How do I close my account?

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.


Are my personal details safe on your site?

TopSlotSite uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy section.


How do I know the games are fair?

Peb ua si yog tswj los ntawm lub Malta Gaming Authority, kev khiav hauj lwm nyob rau hauv ib chav kawm 1 rau 4 daim ntawv tso cai [tooj MGA / CL1 / 857/2012 muab rau 16th April 2013] & [tooj MGA / CL1 / 957/2014] muab rau 19th April 2014 & [tooj MGA / CL1 / 1141/2015 muab rau 16th hlis ntuj nqeg 2015] muab los ntawm Malta Gaming Authority thiab muaj ntawv tso cai thiab tswj los ntawm lub UK twv txiaj Commission, License Number 000-039335-R-319313-008.


Yuav ua li cas kuv hu qhua tuaj noj mov kev pab txhawb nqa?

Peb cov neeg pab neeg muaj peev xwm raug hu los ntawm Instant tham los yog email siv peb online Contact Page.

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online Slots

How much can I win playing online slots?

Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a Huge Jackpot Winnner.


Do you have any Free Slots Games?

A number of our online casino games offer the chance for players to play the games in "dawb ua si" mode which allows you to get a feel for how the game plays before trying your luck and playing for real money.

Free Slots games

are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.


Can I keep my online casino winnings?

All winnings in your online casino account are yours to keep and can be withdrawn at any point.


Are there any Fun Casino Games?

Most casino games are fun to play and can provide many hours of entertainment. Txawm li cas los, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

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Online Blackjack

Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.


Yog card suav nyob rau hauv nees nkaum ib txhaum cai?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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online Roulette

Yuav ua li cas koj ua si Roulette online?

Ua si hauv internet Roulette yog heev uas zoo sib xws mus ua si tiag tiag roulette nyob rau hauv koj lub zos twv txiaj yuam pov. Roulette cai txawv los ntawm kev ua si rau kev ua si kom cov yooj yim txoj kev uas nrhiav tau tawm mus ua si roulette yog siv cov ke "pab" icon nyob rau hauv txhua roulette kev ua si mus nyeem txog ntau yam hom ntawm bets tso cai thiab yuav ua li cas muab koj bets. Tag nrho peb cov Roulette ua si muaj ib tug dawb ua si xaiv uas koj yuav tau mus rau grips nrog yuav ua li cas mus ua si roulette ua ntej pib mus ua si roulette tiag nyiaj.


Yuav ua li cas yog qhov zoo tshaj plaws Roulette zoo?

Vim hais tias Roulette yog ib tug memoryless kev ua si ntawm lub caij nyoog ces tsis muaj teeb meem dab tsi roulette zoo koj ntiav cov zauv probability ntawm winning yuav hloov tsis tau. Yeej tsim roulette tshuab thiab cov tswv yim yeej ib txwm yuav tsum tswj hwm los ntawm lub tsev ntug thiab vim lub random xwm ntawm qhov kev ua si ua hauj lwm ib tug roulette zoo yuav muab tib lub yuav muaj tseeb ntawm winning li tsis ua hauj lwm uas zoo.


Kuv cia li ua si Roulette rau kev lom zem?

Tag nrho peb cov roulette ua si muaj ib tug "dawb ua si" kev xaiv uas koj mus ua si qhov kev ua si kiag li dawb tsis risking penny ntawm koj tus kheej nyiaj. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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Casino FAQs:

Registration | Verification | Accounts | deposits | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

online Slots | Online Blackjack | online Roulette