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Pertanyaan yang Sering Diajukan (FAQ)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Contact Us.

The FAQ's are split into the sections below for ease of reading.

Casino FAQ:

Pendaftaran | Verifikasi | Akun | deposit | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Blackjack secara online | Online Roulette

Pendaftaran Casino

How do I Join?

In order to join our casino you must register to play at TopSlotSite.


What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "Membantu" screen from any game and find out information about stakes, pembayaran, winlines and game rules.


Am I eligible to Play?

On the participation date, Anda harus berusia di atas persetujuan hukum sebagaimana ditetapkan oleh hukum yang berlaku di wilayah Anda berada di, dan dalam hal apapun Anda harus lebih 18 tahun. Pemain juga harus memiliki metode pembayaran yang valid di nama mereka sendiri.


Apa minumum dan maksimum yang saya bisa deposit?

Minimum yang dapat disimpan adalah £/$/€10 atau 100kr.

Maksimum batas penyimpanan yang:

Per hari - £/$/€1,000 atau 10,000kr
Per 5 periode hari - £/$/€5,000 atau 50,000kr
Per 30 periode hari - £/$/€20,000 atau 200,000kr

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Verifikasi Casino

Mengapa saya perlu diverifikasi?

UK and International Gambling law requires that all users are verified before they can withdraw funds from a gambling account. This is primarily to protect against money laundering but also provides a level of protection to the player from people illegally accessing their accounts.


What forms of ID do you need to verify me?

TopSlotSite may need to see copies of your Debit or Credit Card (with the middle 8 numbers on the front and the CV2 code on the back blanked out), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.


How do I send you copies of my ID?

An email with the full explanation is sent to the user with instructions of what to send and where to send it to.


How long does verification take?

Verification takes up to 3 working days from the moment we receive your documents.

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Akun Casino

How do I log into my casino account?

To log into your TopSlotSite account please use the link on the left hand side labelled "Log In". This will open a new window with the login screen.


How do I login if I forget which Email address I registered with?

If you forget your registered email address or no longer have access to it then you will need to contact our Customer Support team to have it reset.


How do I request a new password?

From the login screen, enter your email address and then click on the link titled "Forgotten Password". Ini akan mengirim link untuk mereset password Anda ke alamat email yang terdaftar di akun Anda.


Bagaimana cara memperbarui data pribadi saya?

Setelah Anda login ke kasino Anda dapat menggunakan "Akun saya" Link ke memperbarui informasi pribadi Anda. Jika Anda mengubah alamat atau nama yang terdaftar pada akun maka Anda mungkin perlu untuk memberikan verifikasi tambahan.

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Casino Withdrawals

Berapa lama waktu yang dibutuhkan untuk menarik dana dari rekening Casino saya?

Penarikan permintaan yang diproses dalam 3 business days and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 business days.


Is there a charge for making a withdrawal from my account?

We do not charge users for withdrawing funds.


What are the minimum withdrawal limits?

Withdrawals by Wire Transfer have a minimum limit of £/$/€50 or 500kr, all other withdrawal methods have a minimum limit of £/$/€20 atau 200kr. For more information on making withdrawals from your account, please see our Cashing Out and Withdrawal Policy pages.

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Casino Deposits

How do I deposit funds into my casino account?

For information about how to deposit funds into your online casino account please visit the Casino Deposits section.


What methods of payment do you accept?

We accept Visa, Mastercard, Neteller and Moneybookers as payment methods.


Do you charge for using the site?

There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don't even ask you for a credit card.


Dapatkah saya memainkan game kredit?

We don't offer credit accounts to any players as our license does not allow this.

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Casino Limits

Bagaimana cara membatasi berapa banyak saya bisa deposit setiap hari?

Anda dapat menetapkan batas penyimpanan harian dengan menghubungi kami tim dukungan pelanggan, Mereka akan senang untuk menetapkan batas untuk Anda.


Dapatkah saya mengubah batas deposit saya setelah telah ditetapkan?

  1. Jika Anda ingin menurunkan batas Anda Anda akan perlu untuk mengunjungi Tunai dan di bawah & ldquo; Deposit” tab click on the “Set Deposit Limitlink, enter daily, weekly and monthly limit and press “Submitto confirm.
  2. If you want to increase your deposit limit simply contact Customer Support and request a new higher limit. You can do this only once within any 24 hour period.

Can I self-exclude if I need a break from gambling?

Users can self exclude by contacting our customer support team. More information on self excusion can be found in our Responsible Gaming section.

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Technical

What specification computer do I need to play your casino games?

TopSlotSite bekerja dengan Microsoft Windows Sistem Operasi Versi 2000 dan di atas dan Flash versi 9 atau diatas. Perangkat lunak kasino tidak mendukung Windows 9X, 3.XX atau Web TV. Untuk hasil yang optimal, mengatur monitor Anda ke 1024 X 768 piksel dan warna yang tinggi (16 sedikit) atau lebih.


Dapatkah saya memainkan game di ponsel saya?

Yes, kasino TopSlotSite tersedia pada ponsel Anda. Anda sekarang dapat bermain di iPhone dan Android Smartphone.


Apakah Anda menyimpan cookies di komputer saya?

Untuk informasi tentang kebijakan penggunaan cookie kami dan informasi privasi lainnya silahkan kunjungi kami privacy page.


Do I need to download any software?

No download is required - you can play our casino game online, safely and securely.


I can't access your casino games - what should I do?

If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is working. If you are still having difficulties our Technical Support Team may be able to help.

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General Questions

How do I close my account?

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.


Are my personal details safe on your site?

TopSlotSite uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy section.


How do I know the games are fair?

Our games are regulated by the Malta Gaming Authority, operating under a Class 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] issued on 19th April 2014 & [number MGA/CL1/1141/2015 issued on 16th December 2015] yang dikeluarkan oleh Malta Gaming Authority dan berlisensi dan diatur oleh UK Gambling Commission, License Number 000-039335-R-319313-008.


How do I contact customer support?

Our customer support team can be contacted by Instant Chat or email using our online Contact Page.

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Online Slots

How much can I win playing online slots?

Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a Huge Jackpot Winnner.


Do you have any Free Slots Games?

A number of our online casino games offer the chance for players to play the games in "bebas Bermain" mode which allows you to get a feel for how the game plays before trying your luck and playing for real money.

Free Slots games

are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.


Can I keep my online casino winnings?

All winnings in your online casino account are yours to keep and can be withdrawn at any point.


Are there any Fun Casino Games?

Most casino games are fun to play and can provide many hours of entertainment. Namun, mungkin permainan kasino yang paling menyenangkan dapat ditemukan di game kasual kami bagian dengan permainan besar seperti Crown dan jangkar, Beerfest dan Cashapillar untuk nama tapi beberapa.

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Blackjack secara online

Dapatkah saya membuat uang dengan Bermain Blackjack online?

Seperti kebanyakan permainan kesempatan adalah mungkin untuk membuat uang dengan bermain blackjack online. Meskipun ada banyak strategi untuk bermain blackjack beberapa aturan dasar berlaku: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.


Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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Online Roulette

How do you play Roulette online?

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "Membantu" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.


What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Kemenangan membentuk sistem roulette dan strategi selalu akan diatur oleh tepi rumah dan karena sifat acak permainan menggunakan strategi roulette akan memberikan peluang yang sama untuk menang tidak menggunakan strategi yang.


Bisakah saya bermain Roulette untuk Fun?

Semua permainan roulette kami memiliki "bebas Bermain" opsi yang memungkinkan Anda untuk memainkan game-benar gratis tanpa risiko sepeser pun uang Anda sendiri. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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Casino FAQ:

Pendaftaran | Verifikasi | Akun | deposit | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Blackjack secara online | Online Roulette