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Frequently Asked Questions (Ajụjụ)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Contact Us.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | Deposits | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Online Blackjack | Online Roulette

Casino Registration

How do I Join?

In order to join our casino you must register to play at TopSlotSite.


What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "Help" screen from any game and find out information about stakes, payouts, winlines and game rules.


Am I eligible to Play?

On the participation date, You are must be over the age of legal consent as set by the law applying in the territory You are located in, and in any event You must be over 18 years of age. Players must also have a valid payment method in their own name.


What is the minumum and maximum that I can deposit?

The minimum that can be deposited is £/$/€10 or 100kr.

Maximum deposit limits are:

Per day - £/$/€1,000 or 10,000kr
Per 5 day period - £/$/€5,000 or 50,000kr
Per 30 day period - £/$/€20,000 or 200,000kr

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Casino Verification

Why do I need to be verified?

UK na International Ịgba chaa chaa iwu chọrọ ka ndị niile ọrụ na-kwupụtara tupu ha nwere ike ịdọrọ ego si a ịgba chaa chaa na akaụntụ. Nke a bụ n'ụzọ bụ isi iji chebe megide ego Laundering kamakwa ọ na a larịị nke nchebe na ọkpọọ ihe si ndị mmadụ iwu na-akwadoghị na ịnweta ha akaụntụ.


Gịnị iche nke ID i kwesịrị iji nyochaa m?

TopSlotSite nwere ike mkpa ịhụ mbipụta nke gị Debit ma ọ E Si Nweta Kaadị (na n'etiti 8 nọmba na n'ihu na CV2 koodu na azụ blanked si), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.


How do I send you copies of my ID?

An email with the full explanation is sent to the user with instructions of what to send and where to send it to.


How long does verification take?

Verification takes up to 3 working days from the moment we receive your documents.

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Casino Accounts

How do I log into my casino account?

To log into your TopSlotSite account please use the link on the left hand side labelled "Log In". This will open a new window with the login screen.


How do I login if I forget which Email address I registered with?

If you forget your registered email address or no longer have access to it then you will need to contact our Customer Support team to have it reset.


How do I request a new password?

From the login screen, enter your email address and then click on the link titled "Forgotten Password". This will send a link to reset your password to the registered email address on your account.


How do I update my personal details?

Once you are logged into the casino you can use the "My Account" link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.

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Casino Withdrawals

How long does it take to withdraw funds from my Casino account?

Withdrawals request are processed within 3 business days and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 business days.


Is there a charge for making a withdrawal from my account?

We do not charge users for withdrawing funds.


What are the minimum withdrawal limits?

Withdrawals by Wire Transfer have a minimum limit of £/$/€50 or 500kr, all other withdrawal methods have a minimum limit of £/$/€20 ma ọ bụ 200kr. For more information on making withdrawals from your account, biko hụ anyị cashing Ọ and ndọrọ ego Policy peeji nke.

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Casino Deposits

Olee otú m ịkwụnye ego n'ime m cha cha akaụntụ?

Maka ozi gbasara otú ịkwụnye ego n'ime gị online cha cha akaụntụ biko gaa na Casino Deposits ngalaba.


Olee ụzọ nke ịkwụ ụgwọ i na-anabata?

Anyị na-anabata Visa, MasterCard, Neteller na Moneybookers dị ka ịkwụ ụgwọ ụzọ.


Ị na-ana maka iji saịtị?

A dịghị akwụ ụgwọ maka iji saịtị a. Kasị egwuregwu na-enye oke nke Free play ma ọ bụ Live play ebe ị nwere ike igwu maka ezigbo ego. If you just want to play for free then we don't even ask you for a credit card.


Enwere m ike gwuo egwuregwu ihe n'aka?

We don't offer credit accounts to any players as our license does not allow this.

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Casino Limits

Olee otú m amachi otú m nwere ike ịkwụnye ụbọchị ọ bụla?

Ị nwere ike ịtọ a kwa ụbọchị nkwụnye ego ịgba site na ịkpọtụrụ anyị ahịa nkwado otu, Ha ga-enwe obi ụtọ ka a anọru ị.


M nwere ike ịgbanwe m nkwụnye ego ịgba ozugbo ọ e setịpụrụ?

  1. Ọ bụrụ na ị ga-achọ belata gị ịgba ị ga-mkpa gaa na onye okwu ugwo na n'okpuru & ldquo; Deposit” tab click na & ldquo; Set Deposit Ịgba” njikọ, tinye kwa ụbọchị, -enwe kwa izu na kwa ọnwa ịgba na pịa & ldquo; nyefere” iji gosi.
  2. Ọ bụrụ na ị chọrọ dịkwuo gị ego ịgba nanị kpọtụrụ Nkwado Ndị Ahịa na-arịọ a ọhụrụ elu ịgba. I nwere ike ime nke a naanị otu ugboro n'ime ọ bụla 24 hour oge.

Enwere m ike onwe onye na-ewepu ọ bụrụ na m chọrọ a okpukpu si na ịgba chaa chaa?

Ọrụ nwere ike onwe ewepu site na ịkpọtụrụ anyị ahịa nkwado otu. Ozi ndị ọzọ na onwe excusion nwere ike ịchọta anyị Responsible Gaming ngalaba.

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Technical

Gịnị nkọwapụta kọmputa eme m mkpa na-egwu gị cha cha egwuregwu?

TopSlotSite works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) ma ọ bụ karịa.


Can I play the games on my mobile phone?

Ee, the TopSlotSite casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.


Do you store cookies on my computer?

For information on our cookie usage policies and other privacy information please visit our privacy page.


Do I need to download any software?

No download is required - you can play our casino game online, safely and securely.


I can't access your casino games - what should I do?

If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is working. If you are still having difficulties our Technical Support Team may be able to help.

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General Questions

How do I close my account?

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.


Are my personal details safe on your site?

TopSlotSite uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy ngalaba.


How do I know the games are fair?

Our games are regulated by the Malta Gaming Authority, operating under a Class 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] issued on 19th April 2014 & [number MGA/CL1/1141/2015 issued on 16th December 2015] issued by Malta Gaming Authority and is licensed and regulated by the UK Gambling Commission, License Number 000-039335-R-319313-008.


How do I contact customer support?

Our customer support team can be contacted by Instant Chat or email using our online Contact Page.

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Online Slots

How much can I win playing online slots?

Jackpots ịdị iche iche n'etiti online cha cha egwuregwu ma na-aga n'ihu ohere mpere egwuregwu na-enye ndị kasị ibu nwere Enwee Mmeri na ọtụtụ egwuregwu àjà-aga n'ihu jackpots ke ngafe nke £1m. The ezigbo mma nke na-aga n'ihu jackpot egwuregwu bụ na jackpots anyị ga-emerikwa site na-akpọ ihe ọ bụla n'ihe ize otú onye ọ bụla nwere ohere nke ịbụ a nnukwu jackpot Winnner.


Ì nwere Free Ohere mepere Games?

A ọnụ ọgụgụ nke anyị online cha cha egwuregwu na-enye ohere maka Player na-egwu egwuregwu na "Free Play" mode which allows you to get a feel for how the game plays before trying your luck and playing for real money.

Free Slots games

are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.


Can I keep my online casino winnings?

All winnings in your online casino account are yours to keep and can be withdrawn at any point.


Are there any Fun Casino Games?

Most casino games are fun to play and can provide many hours of entertainment. Otú ọ dị, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

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Online Blackjack

Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.


Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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Online Roulette

How do you play Roulette online?

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "Help" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.


What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Winnings etolite ruleti usoro na azum na-mgbe a ga-achịkwa ụlọ ihu na n'ihi na random ọdịdị nke egwuregwu, ọrụ, a ruleti atụmatụ ga-enye otu emegide nke na-emeri ka ọ ghara ọrụ na atụmatụ.


Enwere m ike dị nnọọ Play ruleti maka Fun?

Ihe niile anyị na ruleti egwuregwu nwere a "Free Play" nhọrọ ekwe ka ị na-egwu egwuregwu kpamkpam maka free enweghị risking a penny nke gị onwe gị ego. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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Casino FAQs:

Registration | Verification | Accounts | Deposits | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Online Blackjack | Online Roulette