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よくある質問 (よくある質問)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to お問い合わせ.

The FAQ's are split into the sections below for ease of reading.


登録 | 検証 | アカウント | 預金 | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

オンラインスロット | オンラインブラックジャック | オンラインルーレット


How do I Join?

In order to join our casino you must register to play at TopSlotSite.

What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "助けて" screen from any game and find out information about stakes, 支払い, winlines and game rules.

Am I eligible to Play?

On the participation date, You are must be over the age of legal consent as set by the law applying in the territory You are located in, and in any event You must be over 18 歳. Players must also have a valid payment method in their own name.

What is the minumum and maximum that I can deposit?

The minimum that can be deposited is £/$/€10 or 100kr.

Maximum deposit limits are:

Per day - £/$/€1,000 or 10,000kr
Per 5 day period - £/$/€5,000 or 50,000kr
Per 30 day period - £/$/€20,000 or 200,000kr

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Why do I need to be verified?

英国と国際ギャンブル法律は、彼らがギャンブルの口座から資金を引き出すことができます前に、すべてのユーザーが検証されている必要があります. これは、マネーロンダリングから保護するために主であるだけでなく、人々が不法に自分のアカウントにアクセスすることからプレーヤーに保護レベルを提供します.


TopSlotSiteはあなたのデビットまたはクレジットカードのコピーを参照する必要があるかもしれません (真ん中で 8 前面と背面のCV2コードの番号は消さ), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.

How do I send you copies of my ID?

An email with the full explanation is sent to the user with instructions of what to send and where to send it to.

How long does verification take?

Verification takes up to 3 working days from the moment we receive your documents.

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How do I log into my casino account?

To log into your TopSlotSite account please use the link on the left hand side labelled "Log In". This will open a new window with the login screen.

How do I login if I forget which Email address I registered with?

If you forget your registered email address or no longer have access to it then you will need to contact our 顧客サポート team to have it reset.

How do I request a new password?

From the login screen, enter your email address and then click on the link titled "Forgotten Password". This will send a link to reset your password to the registered email address on your account.

How do I update my personal details?

Once you are logged into the casino you can use the "My Account" link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.

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Casino Withdrawals

How long does it take to withdraw funds from my Casino account?

Withdrawals request are processed within 3 business days and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 営業日.

Is there a charge for making a withdrawal from my account?

We do not charge users for withdrawing funds.

What are the minimum withdrawal limits?

Withdrawals by Wire Transfer have a minimum limit of £/$/€50 or 500kr, all other withdrawal methods have a minimum limit of £/$/€20 または200kr. For more information on making withdrawals from your account, 私たちを参照してください。 キャッシュアウト そして 撤退方針 ページ.

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Casino Deposits


オンラインカジノの口座に資金を入金する方法についてご覧ください。 Casino Deposits セクション.


私たちはビザを受け入れます, マスター, 支払方法としてネッテラーとMoneybookersの.


このサイトを使用するための料金はかかりません. ほとんどのゲームは、あなたが本当のお金のために遊ぶことができるフリープレイやライブ演奏の選択肢を提供します. If you just want to play for free then we don't even ask you for a credit card.

Can I play the games on credit?

We don't offer credit accounts to any players as our license does not allow this.

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Casino Limits

How do I limit how much I can deposit each day?

You can set a daily deposit limit by contacting our customer support team, They will be happy to set a limit for you.

Can I change my deposit limit once it has been set?

  1. If you would like to lower your limit you will need to visit the Cashier and under the “Deposit” &ldquo上のタブをクリックし、設定デポジットリミット” リンク, 毎日入力してください, 毎週、毎月の限界を押し“送信” 確認するために.
  2. あなたの預金の上限を増やしたい場合は、単にカスタマー・サポートに連絡し、新しい上限を要求. あなたは、任意の内に一度だけこの操作を行うことができます 24 時間の期間.


ユーザーは、自己の顧客サポートチームを接触させることによって排除することができます. 自己excusionの詳細については、私たちの中に見つけることができます 責任あるゲーミング セクション.

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TopSlotSite works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) 以上.

Can I play the games on my mobile phone?

はい, the TopSlotSite casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.

Do you store cookies on my computer?

For information on our cookie usage policies and other privacy information please visit our privacy page.

Do I need to download any software?

No download is required - you can play our casino game online, safely and securely.

I can't access your casino games - what should I do?

If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is working. あなたはまだ困難私たちを持っている場合 テクニカルサポートチーム 助けることができるかもしれません.

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General Questions


あなたのオンラインカジノのゲームはその後、アカウントを閉鎖したい場合は、当社までご連絡ください カスタマーサポートチーム 彼らはあなたを支援します.


TopSlotSiteは最新の暗号化と保護技術を使用しています, あなたの財務情報は完全に安全であることを確実にするために. サイトのセキュリティとプライバシーの詳細については、私たちの中に見つけることができます プライバシー セクション.


当社のゲームはによって規制されています マルタ賭博の権限, クラスの下で動作 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] 4月19日に発行されました 2014 & [数MGA / CL1 / / 2015年1141年は12月16日に発行されました 2015] マルタ賭博の権限によって発行され、によるライセンスおよび調節されています UK Gambling Commission, License Number 000-039335-R-319313-008.


私たちの顧客サポートチームは、当社のオンラインを使用して、インスタントチャットまたはEメールで連絡することができます お問い合わせページ.

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Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a Huge Jackpot Winnner.

Do you have any Free Slots Games?

A number of our online casino games offer the chance for players to play the games in "無料プレイ" あなたはゲームはあなたの運をしようと実質のお金のため再生する前に果たしているかの感触を得ることができますモード.






ほとんどのカジノゲームをプレイするのも楽しいですし、娯楽の多くの時間を提供することができます. しかしながら, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

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Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.

Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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How do you play Roulette online?

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "助けて" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.

What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Winnings form roulette systems and strategies are always going to be governed by the house edge and due to the random nature of the game employing a roulette strategy will give the same odds of winning as not employing that strategy.

Can I just Play Roulette for Fun?

All of our roulette games have a "無料プレイ" option allowing you to play the games completely for free without risking a penny of your own money. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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登録 | 検証 | アカウント | 預金 | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

オンラインスロット | オンラインブラックジャック | オンラインルーレット