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Frequently Asked Questions (FAQs)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Kontaktéiert eis.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | Dépôten | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

online Plaze | Online Blackjack | online Mammut

Casino Registration

How do I Join?

In order to join our casino you must register to play at TopSlotSite.

What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "Hëllef" screen from any game and find out information about stakes, payouts, winlines and game rules.

Am I eligible to Play?

On the participation date, Dir musst den Alter vun legal Zoustëmmung ginn, wéi déi vun der Gesetz Kandidatur am Gebitt Dir etabléiert sinn Formatioun an, an an all Fall muss Dir iwwer ginn 18 Joer. Spiller muss och eng valabel Bezuelen Method an hirem eegenen Numm hunn.

Wat ass d'minumum a maximal dass ech Dreckstipp kann?

De Minimum awer, verschéckt ginn ass £/$/€10 oder 100kr.

Maximum Dreckstipp Limite sinn:

pro Dag - £/$/€1,000 oder 10,000kr
Per 5 Dag Period - £/$/€5,000 oder 50,000kr
Per 30 Dag Period - £/$/€20,000 oder 200,000kr

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Casino Verification

Firwat muss ech Fra ze ginn?

UK and International Gambling law requires that all users are verified before they can withdraw funds from a gambling account. This is primarily to protect against money laundering but also provides a level of protection to the player from people illegally accessing their accounts.

What forms of ID do you need to verify me?

TopSlotSite may need to see copies of your Debit or Credit Card (with the middle 8 numbers on the front and the CV2 code on the back blanked out), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.

How do I send you copies of my ID?

An email with the full explanation is sent to the user with instructions of what to send and where to send it to.

How long does verification take?

Verification takes up to 3 working days from the moment we receive your documents.

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Casino Accounts

How do I log into my casino account?

To log into your TopSlotSite account please use the link on the left hand side labelled "Log In". This will open a new window with the login screen.

How do I login if I forget which Email address I registered with?

If you forget your registered email address or no longer have access to it then you will need to contact our Clientsdéngscht team to have it reset.

How do I request a new password?

From the login screen, enter your email address and then click on the link titled "Forgotten Password". Dëst wäert e Link schéckt Är Passwuert fir de ugemellt Email Adress op Äre Kont ze reinitialiséieren.

Wéi aktualiséieren ech meng perséinlech Donnéeë?

Wann Dir an de Casino ageloggt sidd Dir der Benotzung "Mäi Kont" Link keng vun Äre perséinlechen Donnéeën ze aktualiséieren. Wann Dir Adress oder d'ugemellt Numm op de Kont ze änneren, da kann een Iech zousätzlech Kontrollen ze bidden.

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Casino Withdrawals

Wéi laang et dauert et Fongen aus mengem Casino Kont ofgezu?

Ouni Ufro sinn Filteren bannent 3 business days and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 business days.

Is there a charge for making a withdrawal from my account?

We do not charge users for withdrawing funds.

What are the minimum withdrawal limits?

Withdrawals by Wire Transfer have a minimum limit of £/$/€50 or 500kr, all other withdrawal methods have a minimum limit of £/$/€20 oder 200kr. For more information on making withdrawals from your account, please see our Cashing Out an Réckzuch Policy pages.

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Casino Deposits

How do I deposit funds into my casino account?

For information about how to deposit funds into your online casino account please visit the Casino Deposits section.

What methods of payment do you accept?

We accept Visa, Mastercard, Neteller and Moneybookers as payment methods.

Do you charge for using the site?

There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don't even ask you for a credit card.

Kann ech d'Spiller op Kredit Leeschtung?

We don't offer credit accounts to any players as our license does not allow this.

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Casino Limits

Wéi maachen Limitéiert ech wéi vill ech all Dag Dreckstipp kann?

Dir kënnt eis eng deeglech Dreckstipp Limite gesat duerch kontaktéiert Client Ënnerstëtzung Equipe, Si wäert glécklech eng Limit fir Iech Parameteren.

Kann ech meng Dreckstipp Limitéiert änneren eemol et Formatioun ass?

  1. Wann Dir gären Äre Plafong ze niddreg braucht Dir de Keesseberäich an ënnert d'& ldquo ze fueren; Depot” tab click on the “Set Deposit Limitlink, enter daily, weekly and monthly limit and press “Submitto confirm.
  2. If you want to increase your deposit limit simply contact Customer Support and request a new higher limit. You can do this only once within any 24 hour period.

Can I self-exclude if I need a break from gambling?

Users can self exclude by contacting our customer support team. More information on self excusion can be found in our responsabel Fräi section.

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What specification computer do I need to play your casino games?

TopSlotSite works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) oder méi.

Can I play the games on my mobile phone?

Jo, the TopSlotSite casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.

Do you store cookies on my computer?

For information on our cookie usage policies and other privacy information please visit our privacy page.

Do I need to download any software?

No download is required - you can play our casino game online, safely and securely.

I can't access your casino games - what should I do?

If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is working. If you are still having difficulties our Technical Support Team may be able to help.

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General Questions

How do I close my account?

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.

Are my personal details safe on your site?

TopSlotSite uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy section.

How do I know the games are fair?

Our games are regulated by the Malta Gaming Authority, operating under a Class 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] issued on 19th April 2014 & [number MGA/CL1/1141/2015 issued on 16th December 2015] issued by Malta Gaming Authority and is licensed and regulated by the UK Gambling Commission, License Number 000-039335-R-319313-008.

How do I contact customer support?

Our customer support team can be contacted by Instant Chat or email using our online Kontakt Page.

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online Plaze

Wéivill kann ech gewannen gespillt online Plaze?

Jackpots variéieren tëscht der online Casino Spiller mee de II Plaze Spiller de gréisste Potential gewënnt mat vill Matcher Offer ubitt II jackpots iwerschreiden £1m. D'real Reiz vun der progressiv knacken Spiller ass datt d'Jackpots andem all Spill gewonnen gin kann also jiddereen eng Chance ginn e grousse knacken Winnner huet.

Hutt Dir keng Fräi Plaze Games?

Eng Zuel vun eiser online Casino Spiller bidden d'Chance fir Spiller de Spiller ze spillen an "Fraispill" mode which allows you to get a feel for how the game plays before trying your luck and playing for real money.

Free Slots games

are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.

Can I keep my online casino winnings?

All winnings in your online casino account are yours to keep and can be withdrawn at any point.

Are there any Fun Casino Games?

Most casino games are fun to play and can provide many hours of entertainment. allerdéngs, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

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Online Blackjack

Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.

Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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online Mammut

How do you play Roulette online?

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "Hëllef" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.

What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Winnings form roulette systems and strategies are always going to be governed by the house edge and due to the random nature of the game employing a roulette strategy will give the same odds of winning as not employing that strategy.

Can I just Play Roulette for Fun?

All of our roulette games have a "Fraispill" option allowing you to play the games completely for free without risking a penny of your own money. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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Casino FAQs:

Registration | Verification | Accounts | Dépôten | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

online Plaze | Online Blackjack | online Mammut