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Frequently Asked Questions (FAQs)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Contact Us.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | noguldījumi | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Online Blackjack | Online Roulette

Casino Registration

How do I Join?

In order to join our casino you must register to play at TopSlotSite.


What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "palīdzēt" screen from any game and find out information about stakes, Izmaksas, winlines and game rules.


Am I eligible to Play?

On the participation date, You are must be over the age of legal consent as set by the law applying in the territory You are located in, and in any event You must be over 18 gadu vecumam. Players must also have a valid payment method in their own name.


What is the minumum and maximum that I can deposit?

The minimum that can be deposited is £/$/€10 or 100kr.

Maximum deposit limits are:

Per day - £/$/€1,000 or 10,000kr
Per 5 day period - £/$/€5,000 or 50,000kr
Per 30 day period - £/$/€20,000 or 200,000kr

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Casino Verification

Why do I need to be verified?

UK and International Gambling law requires that all users are verified before they can withdraw funds from a gambling account. This is primarily to protect against money laundering but also provides a level of protection to the player from people illegally accessing their accounts.


What forms of ID do you need to verify me?

TopSlotSite may need to see copies of your Debit or Credit Card (with the middle 8 numbers on the front and the CV2 code on the back blanked out), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, paraksts un tā atšifrējums.


Kā es varu sūtīt jums kopijas manu ID?

E-pastu ar pilnīgu paskaidrojumu tiek nosūtīts lietotājam ar instrukcijām par to, ko sūtīt un kur to nosūtīt.


Cik ilgi pārbaudes pārņemšanu?

Pārbaude aizņem līdz 3 darba dienu laikā no brīža, kad mēs saņemsim jūsu dokumentus.

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Casino Accounts

Kā es varu ieiet savā kazino kontā?

Lai pieteiktos savā TopSlotSite kontā, lūdzu, izmantojiet saiti kreisajā pusē marķēta "Pieslēgties". Tas atvērs jaunu logu ar pieteikšanās ekrānu.


Kā es varu pieteikties, ja esmu aizmirsis, kas e-pasta adrese es reģistrēta?

Ja esat aizmirsis savu reģistrēto e-pasta adresi vai vairs piekļūt to, tad jums būs nepieciešams sazināties ar mūsu Customer Support komandai, lai to atjaunotu.


Kā pieprasīt jaunu paroli?

No pieteikšanās ekrānu, ievadiet savu e-pasta adresi, un pēc tam noklikšķiniet uz saites ar nosaukumu "aizmirsta parole". This will send a link to reset your password to the registered email address on your account.


How do I update my personal details?

Once you are logged into the casino you can use the "My Account" link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.

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Casino Withdrawals

How long does it take to withdraw funds from my Casino account?

Withdrawals request are processed within 3 darbadienas un pēc tam, kad apstrādāti jūs saņemsiet apstiprinājuma e-pastu. Katrai bankai ir dažādas laika grafikus apstrādāt maksājumus, bet parasti līdzekļi būtu savā kontā 7 Biznesa dienas.


Vai ir maksa par padarot izņemšanu no mana konta?

Mums nav maksas lietotājiem par atņem līdzekļus.


Kādas ir minimālās izņemšanas ierobežojumi?

Izņemšana ar pārskaitījumu ar minimālo limitu £/$/€50 vai 500kr, visas citas izņemšanas metodes ir minimālais ierobežojums £/$/€20 vai 200kr. Lai iegūtu vairāk informācijas par padarot izņemt no konta, please see our Cashing Out un izstāšanās politika pages.

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Casino Deposits

How do I deposit funds into my casino account?

For information about how to deposit funds into your online casino account please visit the Casino Deposits section.


What methods of payment do you accept?

We accept Visa, Mastercard, Neteller and Moneybookers as payment methods.


Do you charge for using the site?

There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don't even ask you for a credit card.


Can I play the games on credit?

We don't offer credit accounts to any players as our license does not allow this.

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Casino Limits

How do I limit how much I can deposit each day?

You can set a daily deposit limit by contacting our customer support team, They will be happy to set a limit for you.


Can I change my deposit limit once it has been set?

  1. If you would like to lower your limit you will need to visit the Cashier and under the “Deposittab click on the “Set Deposit Limitlink, enter daily, weekly and monthly limit and press “Submitto confirm.
  2. If you want to increase your deposit limit simply contact Customer Support and request a new higher limit. You can do this only once within any 24 hour period.

Can I self-exclude if I need a break from gambling?

Users can self exclude by contacting our customer support team. More information on self excusion can be found in our Responsible Gaming section.

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Technical

What specification computer do I need to play your casino games?

TopSlotSite works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) vai vairāk.


Can I play the games on my mobile phone?

Jā, the TopSlotSite casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.


Do you store cookies on my computer?

For information on our cookie usage policies and other privacy information please visit our privacy page.


Do I need to download any software?

No download is required - you can play our casino game online, safely and securely.


I can't access your casino games - what should I do?

If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is working. Ja jums vēl aizvien ir problēmas mūsu Tehniskā atbalsta komanda iespējams, var palīdzēt.

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General Questions

Kā es varu slēgt savu kontu?

Ja vēlaties aizvērt tiešsaistes kazino spēles kontu, tad, lūdzu, sazinieties ar mūsu Klientu atbalsta komanda un viņi palīdzēs jums.


Vai mani personīgie dati droši uz jūsu vietni?

TopSlotSite izmanto jaunāko šifrēšanas un aizsardzības tehnoloģiju, lai nodrošinātu, ka jūsu finanšu informācija ir pilnīgi droša. Vairāk informācijas par vietas drošību un privātumu, var atrast mūsu Privacy section.


Kā es varu zināt, ka spēles ir taisnīgi?

Our games are regulated by the Malta Gaming Authority, operating under a Class 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] izdots 19. aprīlī 2014 & [number MGA/CL1/1141/2015 issued on 16th December 2015] Maltas Gaming iestāde un ir licencēta un regulēta ar UK Gambling Commission, License Number 000-039335-R-319313-008.


How do I contact customer support?

Our customer support team can be contacted by Instant Chat or email using our online Contact Page.

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Online Slots

How much can I win playing online slots?

Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a Huge Jackpot Winnner.


Do you have any Free Slots Games?

A number of our online casino games offer the chance for players to play the games in "Brīva spēle" režīms, kas ļauj jums, lai iegūtu justies par to, kā spēli spēlē pirms mēģināt savu veiksmi un spēlēt uz īstu naudu.

Bezmaksas Slots spēles

ir lielisks veids, lai iepazītos ar spēlēm un saprast veidus, līniju likmes un bonus kārtās strādā neriskējot penss par savu naudu.


Vai es varu saglabāt manu tiešsaistes kazino laimestu?

Visi laimesti jūsu tiešsaistes kazino kontā, ir jūsu, lai saglabātu, un to var atsaukt jebkurā brīdī.


Vai ir kādi Fun Kazino spēles?

Lielākā daļa kazino spēles ir jautri spēlēt, un var sniegt daudzas stundas izklaides. tomēr, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

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Online Blackjack

Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.


Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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Online Roulette

How do you play Roulette online?

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "palīdzēt" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.


What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Laimests veido rulete sistēmas un stratēģijas vienmēr gatavojas reglamentē mājas malu un sakarā ar izlases raksturu spēli kurā izmantots rulete stratēģiju dos tādas pašas izredzes uzvarēt, jo nav izmantota šo stratēģiju.


Vai es varu tikai Spēlē ruleti for Fun?

Visi mūsu ruletes spēles ir "Brīva spēle" opcija ļauj jums spēlēt spēles pilnīgi bez maksas, neriskējot penss par savu naudu. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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Casino FAQs:

Registration | Verification | Accounts | noguldījumi | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Online Blackjack | Online Roulette