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Frequently Asked Questions (FAQs)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Contact Us.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | хадгаламж | зарлагын гүйлгээ | хязгаар | Техникийн | Ерөнхий асуултууд

Казино Тоглоомын ТАХ:

Online Slots | Online Blackjack | Online Roulette

Casino Registration

Би хэрхэн нэгдэх вэ?

Бидний казино нэгдэх тулд та TopSlotSite тоглох бүртгүүлэх ёстой.


хамгийн бага болон хамгийн их гадас гэж юу вэ?

Гадас чи тоглож байгаа тоглолт хамаарч өөр өөр байна. Та нэвтэрч болно тухайн тоглолтонд гадас тухай мэдэхийг хүсвэл "Туслаач" ямар ч тоглолт нь дэлгэц, гадас тухай мэдээллийг олж, энэхүү төлбөр, winlines, тоглоомын дүрэм журам.


Би Play эрхтэй Am?

оролцооны өдөр, You are must be over the age of legal consent as set by the law applying in the territory You are located in, and in any event You must be over 18 нас жил. Players must also have a valid payment method in their own name.


What is the minumum and maximum that I can deposit?

The minimum that can be deposited is £/$/€10 or 100kr.

Maximum deposit limits are:

Per day - £/$/€1,000 or 10,000kr
Per 5 day period - £/$/€5,000 or 50,000kr
Per 30 day period - £/$/€20,000 or 200,000kr

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Casino Verification

Why do I need to be verified?

Их Британи, Олон улсын бооцоот хууль тэд мөрийтэй тоглоомын данснаас мөнгийг буцаан өмнө бүх хэрэглэгчид шалгаж байна шаарддаг. Энэ нь мөнгө угаах хамгаалахын тулд юуны ч мөн хууль бусаар өөрийн данс хандах хүмүүсийн тоглогч нь хамгаалалтын түвшинг хангаж.


Та ID ямар хэлбэр намайг шалгах хэрэгтэй вэ?

TopSlotSite таны Дебит, эсвэл зээлийн карт хуулбарыг харах хэрэгтэй байж болох юм (дунд нь 8 урд болон ар талд CV2 кодын тоо гарч хоосолсон), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.


How do I send you copies of my ID?

An email with the full explanation is sent to the user with instructions of what to send and where to send it to.


How long does verification take?

Verification takes up to 3 working days from the moment we receive your documents.

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Casino Accounts

How do I log into my casino account?

Таны TopSlotSite дансанд нэвтрэх хаяглагдсан зүүн гар талд холбоосыг ашиглана уу "Нэвтрэх". Энэ нь нэвтрэх дэлгэцтэй шинэ цонх нээгдэнэ.


Би бүртгэлтэй ямар И-мэйл хаяг мартаж бол би нэвтрэх вэ?

Та бүртгэлтэй и-мэйл хаягаа ямар ч урт мартах, эсвэл бол та холбоо барих хэрэгтэй байна түүнд хандах бидний Хэрэглэгчийн дэмжлэг үзүүлэх баг нь энэ нь анхны байдалд нь оруулж байх.


Би хэрхэн шинэ нууц үг авах хүсэлт байна?

нэвтрэх дэлгэцнээс, Таны и-мэйл хаягаа оруулна, дараа нь нэртэй холбоос дээр товшино уу "мартсан Нууц үг". This will send a link to reset your password to the registered email address on your account.


How do I update my personal details?

Once you are logged into the casino you can use the "My Account" link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.

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Казино данснаасаа

How long does it take to withdraw funds from my Casino account?

Withdrawals request are processed within 3 business days and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 ажлын өдөр.


Is there a charge for making a withdrawal from my account?

We do not charge users for withdrawing funds.


What are the minimum withdrawal limits?

Withdrawals by Wire Transfer have a minimum limit of £/$/€50 or 500kr, all other withdrawal methods have a minimum limit of £/$/€20 эсвэл 200kr. For more information on making withdrawals from your account, please see our Cashing Out and Withdrawal Policy pages.

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Казино хадгаламж

How do I deposit funds into my casino account?

For information about how to deposit funds into your online casino account please visit the Казино хадгаламж section.


What methods of payment do you accept?

We accept Visa, Mastercard, Neteller and Moneybookers as payment methods.


Do you charge for using the site?

There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don't even ask you for a credit card.


Би зээл дээр тоглоом тоглож болно?

We don't offer credit accounts to any players as our license does not allow this.

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Казино хязгаар

Би өдөр бүр хэр их дансандаа орлого хийх боломжтой хязгаарлах вэ?

Та холбоо гэхэд өдөр тутмын орд хязгаар тавьж болно, бидний хэрэглэгчийн дэмжлэг баг, Тэд та нарын төлөө хязгаарыг тогтоох аз жаргалтай байх болно.


Энэ нь нэгэнт тогтоосон байна би орд хязгаарыг өөрчилж болно?

  1. Хэрэв та өөрийн хязгаарыг бууруулах хүсэж байгаа бол та касс болон доор очих хэрэгтэй болно & Ldquo, хадгалалтын” tab click on the “Set Deposit Limitlink, enter daily, weekly and monthly limit and press “Submitto confirm.
  2. If you want to increase your deposit limit simply contact Customer Support and request a new higher limit. You can do this only once within any 24 hour period.

Can I self-exclude if I need a break from gambling?

Users can self exclude by contacting our customer support team. More information on self excusion can be found in our Responsible Gaming section.

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Техникийн

What specification computer do I need to play your casino games?

TopSlotSite works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) болон түүнээс дээш.


Can I play the games on my mobile phone?

Тийм, the TopSlotSite casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.


Do you store cookies on my computer?

For information on our cookie usage policies and other privacy information please visit our privacy page.


Do I need to download any software?

No download is required - you can play our casino game online, safely and securely.


I can't access your casino games - what should I do?

If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is working. If you are still having difficulties our Technical Support Team may be able to help.

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Ерөнхий асуултууд

How do I close my account?

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.


Are my personal details safe on your site?

TopSlotSite uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy section.


How do I know the games are fair?

Our games are regulated by the Malta Gaming Authority, operating under a Class 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] issued on 19th April 2014 & [number MGA/CL1/1141/2015 issued on 16th December 2015] issued by Malta Gaming Authority and is licensed and regulated by the UK Gambling Commission, License Number 000-039335-R-319313-008.


How do I contact customer support?

Our customer support team can be contacted by Instant Chat or email using our online Contact Page.

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Online Slots

How much can I win playing online slots?

Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a Huge Jackpot Winnner.


Do you have any Free Slots Games?

A number of our online casino games offer the chance for players to play the games in "Чөлөөт Play" горим та тоглоом таны аз оролдож, бодит мөнгөний төлөө тоглож өмнө хэрхэн тоглодог нь мэдрэх авах боломжийг олгодог.

Чөлөөт Slots тоглоом

тоглоом танилцах, өөрийн мөнгөний сохор зоос ч эрсдэлд ямар шугам бооцоо болон урамшууллын үе шаттай ажиллах арга замыг ойлгох агуу арга юм.


Би онлайн казино ялалт байх болно?

таны онлайн казино дансанд мэдээлэл хожил таных байлгах, ямар ч үед авах боломжтой юм.


Тэнд ямар ч Fun Казино Games байна?

Ихэнх казино тоглоом тоглох хөгжилтэй бөгөөд зугаа цэнгэл олон цагаар өгч болно. Гэсэн хэдий ч, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

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Online Blackjack

Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.


Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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Online Roulette

How do you play Roulette online?

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "Туслаач" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.


What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Ялалт рулет систем болон стратеги үргэлж тэр стратеги ажиллуулах биш, рулет стратегийг ялалт мөн магадлалаа өгөх болно ажиллуулах тоглоомын санамсаргүй шинж чанартай байшин ирмэг болон улмаас зохицуулна гэж байгаа бүрдүүлэх.


Би зүгээр л хөгжилтэй нь рулет тоглох болно?

Бидний рулет тоглоомын тухай мэдээлэл нь байна "Чөлөөт Play" өөрийн мөнгөний сохор зоос ч эрсдэлд ямар та үнэгүй бүрэн тоглоом тоглох боломжийг олгож сонголт. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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Casino FAQs:

Registration | Verification | Accounts | хадгаламж | зарлагын гүйлгээ | хязгаар | Техникийн | Ерөнхий асуултууд

Казино Тоглоомын ТАХ:

Online Slots | Online Blackjack | Online Roulette