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Frequently Asked Questions (FAQs)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Contact Us.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | depósitos | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Online Blackjack | Online Roulette

Casino Registration

How do I Join?

In order to join our casino you must register to play at TopSlotSite.


What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "Socorro" screen from any game and find out information about stakes, pagamentos, winlines and game rules.


Am I eligible to Play?

On the participation date, You are must be over the age of legal consent as set by the law applying in the territory You are located in, and in any event You must be over 18 anos de idade. Players must also have a valid payment method in their own name.


What is the minumum and maximum that I can deposit?

The minimum that can be deposited is £/$/€10 or 100kr.

Maximum deposit limits are:

Per day - £/$/€1,000 or 10,000kr
Per 5 day period - £/$/€5,000 or 50,000kr
Per 30 day period - £/$/€20,000 or 200,000kr

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Casino Verification

Why do I need to be verified?

UK and International Gambling law requires that all users are verified before they can withdraw funds from a gambling account. This is primarily to protect against money laundering but also provides a level of protection to the player from people illegally accessing their accounts.


What forms of ID do you need to verify me?

TopSlotSite may need to see copies of your Debit or Credit Card (with the middle 8 numbers on the front and the CV2 code on the back blanked out), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.


How do I send you copies of my ID?

An email with the full explanation is sent to the user with instructions of what to send and where to send it to.


How long does verification take?

Verification takes up to 3 working days from the moment we receive your documents.

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Casino Accounts

How do I log into my casino account?

To log into your TopSlotSite account please use the link on the left hand side labelled "Log In". This will open a new window with the login screen.


How do I login if I forget which Email address I registered with?

If you forget your registered email address or no longer have access to it then you will need to contact our Suporte ao cliente team to have it reset.


How do I request a new password?

From the login screen, enter your email address and then click on the link titled "Forgotten Password". Isto irá enviar um link para redefinir sua senha para o endereço de e-mail registrado na sua conta.


Como faço para atualizar meus dados pessoais?

Uma vez que você estiver conectado ao casino você pode usar o "Minha conta" link para atualizar algumas de suas informações pessoais. Se você mudar de endereço ou o nome registrado na conta, então você pode precisar fornecer verificação adicional.

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Casino Withdrawals

Quanto tempo leva para levantar fundos da minha conta Casino?

As retiradas solicitadas serão processados ​​dentro 3 business days and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 business days.


Is there a charge for making a withdrawal from my account?

We do not charge users for withdrawing funds.


What are the minimum withdrawal limits?

Withdrawals by Wire Transfer have a minimum limit of £/$/€50 or 500kr, all other withdrawal methods have a minimum limit of £/$/€20 ou 200kr. For more information on making withdrawals from your account, please see our Cashing Out and política de retirada pages.

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Casino Deposits

How do I deposit funds into my casino account?

For information about how to deposit funds into your online casino account please visit the Casino Deposits section.


What methods of payment do you accept?

We accept Visa, Mastercard, Neteller and Moneybookers as payment methods.


Do you charge for using the site?

There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don't even ask you for a credit card.


Can I play the games on credit?

We don't offer credit accounts to any players as our license does not allow this.

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Casino Limits

How do I limit how much I can deposit each day?

You can set a daily deposit limit by contacting our customer support team, They will be happy to set a limit for you.


Can I change my deposit limit once it has been set?

  1. If you would like to lower your limit you will need to visit the Cashier and under the “Deposit” guia, clique no & ldquo; Definir Limite de Depósito” ligação, entrar diária, limite semanal e mensal e pressione & ldquo; Enviar” confirmar.
  2. Se você quiser aumentar o seu limite de depósito simplesmente contato com o Suporte ao Cliente e solicite um novo limite superior. Você pode fazer isso apenas uma vez dentro de qualquer 24 período de uma hora.

Posso auto-exclusão se eu precisar de uma pausa de jogos de azar?

Os usuários podem excluir auto entrando em contato com nossa equipe de suporte ao cliente. Mais informações sobre auto excusion podem ser encontrados em nossa Responsible Gaming section.

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Technical

O computador especificação que eu preciso para jogar os seus jogos de casino?

TopSlotSite works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) ou mais.


Can I play the games on my mobile phone?

Yes, the TopSlotSite casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.


Do you store cookies on my computer?

For information on our cookie usage policies and other privacy information please visit our privacy page.


Do I need to download any software?

No download is required - you can play our casino game online, safely and securely.


I can't access your casino games - what should I do?

If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is working. If you are still having difficulties our Technical Support Team may be able to help.

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General Questions

How do I close my account?

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.


Are my personal details safe on your site?

TopSlotSite uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy section.


How do I know the games are fair?

Nossos jogos são regulados pela Malta Autoridade de Jogos, operando sob uma classe 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] emitido em 19 de abril 2014 & [número MGA / CL1 / 1141/2015 emitido em 16 de Dezembro 2015] emitido por Malta Autoridade de Jogos e é licenciada e regulada pela UK Gambling Commission, License Number 000-039335-R-319313-008.


Como faço para entrar em contato com o suporte ao cliente?

Nossa equipe de suporte ao cliente pode ser contactado por Instant Chat ou e-mail, usando o nosso on-line Página de contato.

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Online Slots

Quanto posso ganhar jogando slots online?

Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a Huge Jackpot Winnner.


Do you have any Free Slots Games?

A number of our online casino games offer the chance for players to play the games in "Jogo grátis" mode which allows you to get a feel for how the game plays before trying your luck and playing for real money.

Free Slots games

are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.


Can I keep my online casino winnings?

All winnings in your online casino account are yours to keep and can be withdrawn at any point.


Are there any Fun Casino Games?

Most casino games are fun to play and can provide many hours of entertainment. However, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

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Online Blackjack

Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.


Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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Online Roulette

How do you play Roulette online?

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "Socorro" icon in each roulette game to read about the various types of bets allowed and how to place your bets. Todos os nossos jogos de roleta oferecer uma opção Free Play, permitindo que você se familiarizar com como jogar roleta antes de começar a jogar roleta para o dinheiro real.


Qual é a melhor estratégia de Roleta?

Porque Roleta é um jogo de azar sem memória, em seguida, não importa qual a estratégia de roleta que empregam a probabilidade matemática de ganhar não pode ser alterado. Ganhos formar sistemas e estratégias de roleta são sempre vai ser regidos pela borda da casa e devido à natureza aleatória do jogo empregando uma estratégia de roleta vai dar as mesmas chances de ganhar como não empregar essa estratégia.


Eu só posso jogar roleta for Fun?

Todos os nossos jogos de roleta tem um "Jogo grátis" opção que lhe permite jogar os jogos totalmente de graça, sem arriscar um centavo de seu próprio dinheiro. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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Casino FAQs:

Registration | Verification | Accounts | depósitos | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Online Blackjack | Online Roulette