100% trezor
O-Us-2

Frequently Asked Questions (FAQs)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Kontaktuj nás.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | vklady | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

online sloty | Online Blackjack | online ruleta

Casino Registration

How do I Join?

In order to join our casino you must register to play at TopSlotSite.


What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "Pomoc" screen from any game and find out information about stakes, payouts, winlines and game rules.


Am I eligible to Play?

On the participation date, Tie sú musí byť starší právny súhlas, ako je stanovené zákonom platnými na území Tie sú umiestnené v, a v každom prípade musíte byť starší 18 rokov. Hráči tiež musia mať platný spôsob platby svojim vlastným menom.


Aká je minimálna a maximálna že môžem uložiť?

Minimum, ktoré môžu byť uložené, je £/$/€10 alebo 100-krát.

Maximálne hodnoty vkladov sú:

Za deň - £/$/€1,000 alebo 10,000kr
Za 5 denná lehota - £/$/€5,000 alebo 50,000kr
Za 30 denná lehota - £/$/€20,000 alebo 200,000kr

Späť na začiatok ↑

Casino Verification

Prečo musím byť overená?

UK and International Gambling law requires that all users are verified before they can withdraw funds from a gambling account. This is primarily to protect against money laundering but also provides a level of protection to the player from people illegally accessing their accounts.


What forms of ID do you need to verify me?

TopSlotSite may need to see copies of your Debit or Credit Card (with the middle 8 numbers on the front and the CV2 code on the back blanked out), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.


How do I send you copies of my ID?

An email with the full explanation is sent to the user with instructions of what to send and where to send it to.


How long does verification take?

Verification takes up to 3 working days from the moment we receive your documents.

Späť na začiatok ↑

Casino Accounts

How do I log into my casino account?

To log into your TopSlotSite account please use the link on the left hand side labelled "Log In". This will open a new window with the login screen.


How do I login if I forget which Email address I registered with?

If you forget your registered email address or no longer have access to it then you will need to contact our Customer Support team to have it reset.


How do I request a new password?

From the login screen, enter your email address and then click on the link titled "Forgotten Password". This will send a link to reset your password to the registered email address on your account.


How do I update my personal details?

Once you are logged into the casino you can use the "My Account" link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.

Späť na začiatok ↑

Casino Withdrawals

How long does it take to withdraw funds from my Casino account?

Withdrawals request are processed within 3 business days and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 pracovné dni.


Is there a charge for making a withdrawal from my account?

We do not charge users for withdrawing funds.


What are the minimum withdrawal limits?

Withdrawals by Wire Transfer have a minimum limit of £/$/€50 or 500kr, all other withdrawal methods have a minimum limit of £/$/€20 alebo 200krát. For more information on making withdrawals from your account, please see our Cashing Out a odstúpenie Policy pages.

Späť na začiatok ↑

Casino Deposits

How do I deposit funds into my casino account?

For information about how to deposit funds into your online casino account please visit the Casino Deposits section.


What methods of payment do you accept?

We accept Visa, Mastercard, Neteller and Moneybookers as payment methods.


Do you charge for using the site?

There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don't even ask you for a credit card.


Can I play the games on credit?

We don't offer credit accounts to any players as our license does not allow this.

Späť na začiatok ↑

Casino Limits

How do I limit how much I can deposit each day?

You can set a daily deposit limit by contacting our customer support team, They will be happy to set a limit for you.


Can I change my deposit limit once it has been set?

  1. If you would like to lower your limit you will need to visit the Cashier and under the “Deposittab click on the “Set Deposit Limitlink, enter daily, týždenný a mesačný limit a stlačte tlačidlo & ldquo; Odoslať” na potvrdenie.
  2. Ak chcete zvýšiť svoj limit vkladu jednoducho kontaktovať zákaznícku podporu a požiadať o nový vyšší limit. To možno vykonať len raz za akýkoľvek 24 počas jednej hodiny.

Môžem self-vylúčiť, ak potrebujem si oddýchnuť od hazardu?

Užívatelia môžu samostatne vylúčiť kontaktovať náš tím zákazníckej podpory. Viac informácií o seba excusion možno nájsť v našom zodpovedné hranie section.

Späť na začiatok ↑

Technical

Aké vybavenie počítača potrebujem hrať svoje kasínové hry?

TopSlotSite pracuje s operačnými systémami Microsoft Windows verzie 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) alebo viac.


Can I play the games on my mobile phone?

Áno, the TopSlotSite casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.


Do you store cookies on my computer?

For information on our cookie usage policies and other privacy information please visit our privacy page.


Do I need to download any software?

No download is required - môžete hrať naše kasínové hry on-line, bezpečne a spoľahlivo.


I can't access your casino games - čo mám robiť?

Ak máte problémy s prístupom naše kasínové hry je možné, že ste za firewallom alebo že váš počítač nespĺňa minimálne špecifikácie, aby mohli hrať naše hry. Skúste vypnúť akýkoľvek softvér, firewall a zabezpečiť, že môžete prístup k ďalším stránkam na internete, aby ste sa uistili pripojenie funguje. Ak máte stále problémy našich Technická podpora Team môže byť schopný pomôcť.

Späť na začiatok ↑

General Questions

How do I close my account?

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.


Are my personal details safe on your site?

TopSlotSite uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy section.


How do I know the games are fair?

Our games are regulated by the Malta Gaming Authority, operating under a Class 1 na 4 licencie [Číslo MGA / CL1 / 857/2012 vydané 16. apríla 2013] & [Číslo MGA / CL1 / 957/2014] vydanom 19. apríla 2014 & [number MGA/CL1/1141/2015 issued on 16th December 2015] vydané Malta Gaming Authority a je licencovaná a regulovaná UK Gambling komisie, License Number 000-039335-R-319313-008.


How do I contact customer support?

Our customer support team can be contacted by Instant Chat or email using our online Contact Page.

Späť na začiatok ↑

online sloty

How much can I win playing online slots?

Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. Skutočným lákadlom progresívny jackpot hier je, že Jackpoty možno vyhrať pri hraní žiadny podiel, takže každý má šancu byť obrovský jackpot Winnner.


Máte nejaké voľné pozície hry?

Rad našich online kasínové hry ponúkajú príležitosť pre hráčov hrať hry v "Free Play" Režim, ktorý vám umožní získať cit pre to, ako sa hra hrá, ako sa snažia svoje šťastie a hrať so skutočnými peniazmi.

Voľné sloty hry

are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.


Can I keep my online casino winnings?

All winnings in your online casino account are yours to keep and can be withdrawn at any point.


Are there any Fun Casino Games?

Most casino games are fun to play and can provide many hours of entertainment. však, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

Späť na začiatok ↑

Online Blackjack

Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.


Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

Späť na začiatok ↑

online ruleta

How do you play Roulette online?

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "Pomoc" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.


What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Winnings form roulette systems and strategies are always going to be governed by the house edge and due to the random nature of the game employing a roulette strategy will give the same odds of winning as not employing that strategy.


Can I just Play Roulette for Fun?

All of our roulette games have a "Free Play" option allowing you to play the games completely for free without risking a penny of your own money. Once you're up to speed with how to play the game you can choose to play for real money at any time.

Späť na začiatok ↑




Casino FAQs:

Registration | Verification | Accounts | vklady | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

online sloty | Online Blackjack | online ruleta