Frequently Asked Questions (FAQs)
To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Faafesootai matou.
The FAQ's are split into the sections below for ease of reading.
Casino Game FAQs:
How do I Join?
In order to join our casino you must register to play at TopSlotSite.
What are the minimum and maximum stakes?
Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "fesoasoani" screen from any game and find out information about stakes, payouts, winlines and game rules.
Am I eligible to Play?
On the participation date, You are must be over the age of legal consent as set by the law applying in the territory You are located in, and in any event You must be over 18 tausaga. Players must also have a valid payment method in their own name.
What is the minumum and maximum that I can deposit?
The minimum that can be deposited is £/$/€10 or 100kr.
Maximum deposit limits are:
Per day - £/$/€1,000 or 10,000kr
Per 5 day period - £/$/€5,000 or 50,000kr
Per 30 day period - £/$/€20,000 or 200,000kr
Why do I need to be verified?
UK ma tulafono Taaloga Faitupe Faava o Malo e manaomia ai le faamaonia o tagata e faaaogaina uma ao lei mafai ona toe faaui i tua tupe mai se teugatupe o taaloga faitupe. o le uluai e puipuia ai e faasaga i tupe e faaofi mai faasolitulafono lenei ae foi e maua ai se tulaga o le puipuiga i le tagata taalo mai tagata faasolitulafono le mauaina o lo latou tala.
O a ituaiga o ID e te manaomia e faamaonia mai ia te au?
e mafai ona manaomia TopSlotSite e vaai ni kopi o lou talatupe po Card Faaunetupe (i le ogatotonu 8 numera i luga o le blanked mai luma ma le code CV2 i tua), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.
How do I send you copies of my ID?
An email with the full explanation is sent to the user with instructions of what to send and where to send it to.
How long does verification take?
Verification takes up to 3 working days from the moment we receive your documents.
How do I log into my casino account?
To log into your TopSlotSite account please use the link on the left hand side labelled "Log In". This will open a new window with the login screen.
How do I login if I forget which Email address I registered with?
If you forget your registered email address or no longer have access to it then you will need to contact our Customer Support team to have it reset.
How do I request a new password?
From the login screen, enter your email address and then click on the link titled "Forgotten Password". This will send a link to reset your password to the registered email address on your account.
How do I update my personal details?
Once you are logged into the casino you can use the "My Account" link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.
How long does it take to withdraw funds from my Casino account?
Withdrawals request are processed within 3 business days and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 pisinisi aso.
Is there a charge for making a withdrawal from my account?
We do not charge users for withdrawing funds.
What are the minimum withdrawal limits?
Withdrawals by Wire Transfer have a minimum limit of £/$/€50 or 500kr, all other withdrawal methods have a minimum limit of £/$/€20 po 200kr. For more information on making withdrawals from your account, please see our Cashing Out ma faauiina i tua o Faiga Faavae pages.
How do I deposit funds into my casino account?
For information about how to deposit funds into your online casino account please visit the Casino Deposits section.
What methods of payment do you accept?
We accept Visa, Mastercard, Neteller and Moneybookers as payment methods.
Do you charge for using the site?
There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don't even ask you for a credit card.
E mafai ona ou taalo i le taaloga i luga o aitalafu?
We don't offer credit accounts to any players as our license does not allow this.
E faapefea ona ou faatapulaaina le tele o mea e mafai ona ou teuina i aso taitasi?
E mafai ona e atofaina mai se tupe teu i aso taitasi e ala i le faafesootai o tatou au lagolago tagata e faaaogāina auaunaga, O le a latou fiafia e faatu se faatapulaa mo oe.
E mafai ona ou suia loʻu teuina faatapulaa le taimi lava ua uma ona faatulaga?
- Afai e te manao e tuuina i lalo o lou tapulaa e tatau ona e asiasi atu i le kesia ma lalo o le & ldquo; Teuina” tab click on the “Set Deposit Limit” link, enter daily, weekly and monthly limit and press “Submit” to confirm.
- If you want to increase your deposit limit simply contact Customer Support and request a new higher limit. You can do this only once within any 24 hour period.
Can I self-exclude if I need a break from gambling?
Users can self exclude by contacting our customer support team. More information on self excusion can be found in our Taaloga e fitoitonu section.
What specification computer do I need to play your casino games?
TopSlotSite works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) po o le sili.
Can I play the games on my mobile phone?
ioe, the TopSlotSite casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.
Do you store cookies on my computer?
For information on our cookie usage policies and other privacy information please visit our privacy page.
Do I need to download any software?
No download is required - you can play our casino game online, safely and securely.
I can't access your casino games - what should I do?
If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is working. Afai o loo i ai lava se faigata o lo tatou Team Support Technical Atonu e mafai ona e fesoasoani.
E faapefea ona ou faaiu laʻu tala?
Afai e te manao e faaiu lau taaloga i le initoneti kasino teugatupe lea faamolemole faafesootai tatou Team Support tagata e faaaogāina auaunaga ma o le a latou fesoasoani ia te oe.
E saogalemu loʻu auiliiliga patino i lou nofoaga?
faaaoga TopSlotSite le tekinolosi encryption ma le puipuiga aupito lata, ina ia mautinoa ai o le atoatoa le saogalemu o lau faamatalaga tau tupe. nisi faamatalaga i le saogalemu nofoaga ma tulaga faalilolilo e mafai ona maua i lo tatou faʻaliloliloga section.
E faapefea ona ou iloa le taaloga e talafeagai?
Our games are regulated by the Malta Gaming Authority, operating under a Class 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] issued on 19th April 2014 & [number MGA/CL1/1141/2015 issued on 16th December 2015] issued by Malta Gaming Authority and is licensed and regulated by the UK Gambling Commission, License Number 000-039335-R-319313-008.
How do I contact customer support?
Our customer support team can be contacted by Instant Chat or email using our online Contact Page.
Le a le tele e mafai ona ou manumalo taaalo slots luga o le initoneti?
Jackpots fetuunai i le va o le taaloga i le initoneti kasino ae o le taaloga slots alualu i luma ofoina atu le malo malosi tele ma le tele o taaloga ofoina jackpots alualu i luma i le sili atu i le £1m. O le tosina atu i le moni o le taaloga alualu i luma jackpot e faapea e mafai ona manumalo i le Jackpots e taaalo i so o se siteki o lea ei ai tagata uma se avanoa o le a tele Winnner Jackpot.
E i ai so o se Taaloga Slots Free?
O se aofaiga o lo tatou taaloga i le initoneti kasino ofoina atu le avanoa mo tagata taaalo e taalo i le taaloga i le "Play Free" mode which allows you to get a feel for how the game plays before trying your luck and playing for real money.
Free Slots games
are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.
Can I keep my online casino winnings?
All winnings in your online casino account are yours to keep and can be withdrawn at any point.
Are there any Fun Casino Games?
Most casino games are fun to play and can provide many hours of entertainment. Ae peitai, atonu e mafai ona maua le taaloga kasino e sili ona fiafia i lo tatou taaloga faasamasamanoa fuaiupu faatasi ma taaloga tele e pei o le Tupu ma Taula, Beerfest ma Cashapillar e na o ni nai.
E mafai ona ou faia ni tupe e ala i le taina o Blackjack Online?
E pei o le tele o taaloga o avanoa e mafai ona faia ni tupe e ala i le taalo blackjack luga o le initoneti. E ui e tele auala mo taaalo blackjack nisi o tulafono faavae faaaogaina: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.
Is card counting in blackjack illegal?
Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.
How do you play Roulette online?
Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "fesoasoani" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.
What is the best Roulette Strategy?
Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Winnings fausia roulette faiga ma taiala o loo i taimi uma e alu i ona pulea e le fale pito ma ona o le natura soo o le taaloga faafaigaluegaina se fuafuaga roulette le a tuuina atu i le soo se tulaga faigata lava o le manumalo o le faafaigaluegaina o le fuafuaga.
E mafai ona ou taina Roulette mo Malie?
Uma o lo tatou taaloga roulette maua se "Play Free" filifiliga faatagaina oe e te taalo i le taaloga atoa mo saoloto e aunoa ma le lamatia ai se sene o lou lava tupe. Once you're up to speed with how to play the game you can choose to play for real money at any time.
Casino Game FAQs: