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Frequently Asked Questions (FAQs)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Contact Us.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | Dhigashada | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | blackjack Online | Online Roulette

Casino Registration

How do I Join?

In order to join our casino you must register to play at TopSlotSite.


What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "I caawi" screen from any game and find out information about stakes, lamoodaa, winlines and game rules.


Am I eligible to Play?

On the participation date, You are must be over the age of legal consent as set by the law applying in the territory You are located in, and in any event You must be over 18 sano jir. Players must also have a valid payment method in their own name.


What is the minumum and maximum that I can deposit?

The minimum that can be deposited is £/$/€10 or 100kr.

Maximum deposit limits are:

Per day - £/$/€1,000 or 10,000kr
Per 5 day period - £/$/€5,000 or 50,000kr
Per 30 day period - £/$/€20,000 or 200,000kr

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Casino Verification

Why do I need to be verified?

UK and International Gambling law requires that all users are verified before they can withdraw funds from a gambling account. This is primarily to protect against money laundering but also provides a level of protection to the player from people illegally accessing their accounts.


What forms of ID do you need to verify me?

TopSlotSite may need to see copies of your Debit or Credit Card (with the middle 8 numbers on the front and the CV2 code on the back blanked out), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, saxiixa iyo magaca oo buuxa.


Sidee ayaan anna idiin dirayaa nuqul ka mid ah aan ID?

email An oo sharaxaad buuxda loo soo diray in ay user la tilmaamo ee waxa ay u diri lahayd iyo meesha aad u soo dir.


Sidee dheer ma xaqiijinta qaadataan?

Xaqiijinta qaadataa ilaa 3 maalmood laga bilaabo xilligan ka shaqeeya helno waraaqahaaga.

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Casino Accounts

Sidee baan u gasho account casino aan?

To log into your TopSlotSite account please use the link on the left hand side labelled "Log In". This will open a new window with the login screen.


How do I login if I forget which Email address I registered with?

If you forget your registered email address or no longer have access to it then you will need to contact our Customer Support team to have it reset.


How do I request a new password?

From the login screen, enter your email address and then click on the link titled "Forgotten Password". This will send a link to reset your password to the registered email address on your account.


How do I update my personal details?

Once you are logged into the casino you can use the "My Account" link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.

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Casino Withdrawals

How long does it take to withdraw funds from my Casino account?

Withdrawals request are processed within 3 business days and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 maalmood oo shaqo.


Is there a charge for making a withdrawal from my account?

We do not charge users for withdrawing funds.


What are the minimum withdrawal limits?

Withdrawals by Wire Transfer have a minimum limit of £/$/€50 or 500kr, all other withdrawal methods have a minimum limit of £/$/€20 ama 200 kr. For more information on making withdrawals from your account, please see our Cashing Out and Noqosho Policy pages.

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Casino Deposits

How do I deposit funds into my casino account?

For information about how to deposit funds into your online casino account please visit the Casino Deposits section.


What methods of payment do you accept?

We accept Visa, Mastercard, Neteller and Moneybookers as payment methods.


Do you charge for using the site?

There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don't even ask you for a credit card.


Can I play the games on credit?

We don't offer credit accounts to any players as our license does not allow this.

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Casino Limits

How do I limit how much I can deposit each day?

You can set a daily deposit limit by contacting our customer support team, They will be happy to set a limit for you.


Can I change my deposit limit once it has been set?

  1. If you would like to lower your limit you will need to visit the Cashier and under the “Deposit” tab click on ldquo ah &, Set Deposit Yaree” link, galaan maalin kasta, xadka todobaadle ah oo bil kasta iyo saxaafadda & ldquo; Gudbi” si loo xaqiijiyo.
  2. Haddii aad rabto in aad si aad u kordhiso xadka deposit si fudud u soo xiriir Taageerada Macaamiisha iyo codsan a xadka cusub sare. Waxaad ku samayn kartaa hal mar oo keliya gudahooda 24 muddo saacad.

Waxaan is-saarayso karaa haddii aan u baahdo fasax ka khamaar?

Users is saaro kartaa adigoo la xiriiraya kooxdeena taageero macaamiisha. Macluumaad dheeraad ah oo ku saabsan is excusion waxaa laga heli karaa boggayaga Responsible Gaming section.

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Technical

Waa maxay computer faahfaahinta ayaan u baahanahay inaan ciyaaro kulan casino aad?

TopSlotSite works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) ama ka badan.


Can I play the games on my mobile phone?

Haa, the TopSlotSite casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.


Do you store cookies on my computer?

For information on our cookie usage policies and other privacy information please visit our bogga gaarka ah.


Ma u baahanahay inaan download software kasta?

No download loo baahan yahay - waxaad ciyaari kartaa ciyaarta casino naga online, ammaan ah iyo si ammaan ah.


I can't access your casino games - maxaan sameeyaa?

Haddii ay dhibaato kaa haysato helitaanka kulan casino our waxaa laga yaabaa in aad ka dambeeyeen brannmur ama in aad computer ma baxaysid faahfaahinta ugu yar ay ku ciyaaraan kulan. Isku day deminta software brannmur kasta oo loo xaqiijiyo in aad ka heli kartaa goobaha kale ee internet-ka si loo hubiyo in aad xidhiidh la shaqaynayso. If you are still having difficulties our Technical Support Team may be able to help.

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General Questions

How do I close my account?

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.


Are my personal details safe on your site?

TopSlotSite uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy section.


How do I know the games are fair?

Our games are regulated by the Malta Gaming Authority, operating under a Class 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] soo saaray 19-kii April 2014 & [number MGA/CL1/1141/2015 issued on 16th December 2015] issued by Malta Gaming Authority and is licensed and regulated by the UK Gambling Commission, License Number 000-039335-R-319313-008.


How do I contact customer support?

Our customer support team can be contacted by Instant Chat or email using our online Contact Page.

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Online Slots

How much can I win playing online slots?

Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a Huge Jackpot Winnner.


Do you have any Free Slots Games?

A number of our online casino games offer the chance for players to play the games in "Free Play" hab kaas oo kuu ogolaanaya in aad si aad u hesho dareenka ah sida ciyaarta ciyaara ka hor isku dayaya nasiibkaaga iyo ciyaaro lacag dhab ah.

Naadi Free kulan

waa hab fiican si aad u hesho aqoon u leh ciyaaraha iyo fahmo siyaabaha in khamaar line iyo wareeg bonus shaqeeyaan iyada oo aan halis dinaar lacag kuu gaar ah.


Anna waxaan dhawri karaa guuleystayna aan casino online?

All guuleystayna in aad xisaabta casino online adaa inaad xajisaan oo noqon karaa mar kasta.


Ma jiraan wax Games Fun Casino?

kulan casino intooda badan waa xiiso leh inuu u ciyaaro wuxuuna ku siin karaa saacado badan ee madadaalada. Si kastaba ha ahaatee, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

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blackjack Online

Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.


Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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Online Roulette

How do you play Roulette online?

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "I caawi" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.


What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Winnings form roulette systems and strategies are always going to be governed by the house edge and due to the random nature of the game employing a roulette strategy will give the same odds of winning as not employing that strategy.


Can I just Play Roulette for Fun?

All of our roulette games have a "Free Play" option allowing you to play the games completely for free without risking a penny of your own money. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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Casino FAQs:

Registration | Verification | Accounts | Dhigashada | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | blackjack Online | Online Roulette