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Privacy Policy

I. Privacy

  1. ProgressPlay Limited (ka "Company") is committed to protecting Your privacy and Your personally identifiable information (“Personal Information").
  2. The Company has created this Privacy Policy to let You know what information the Company (or others on its behalf) collect from You when You use the Company's services via its online or mobile offerings (ka "Services"), how this information is collected and how is it used.
  3. This Privacy Policy is part of and should be read in conjunction with the Terms and Conditions. When You access or use the Company's offering and/or Services, You agree that the Company (or others on its behalf) may collect, use and disclose Your information (including Personal Information) in accordance with the terms of this Privacy Policy.

II. Collection of Information

  1. The Company (or others on its behalf) collects Personal Information from You, including without limitation, Your name, date of birth, credit card information, home or other physical address, email address, phone number and other contact information. The Company (or others on its behalf) also collects an activity log unique to You that collects certain administrative and traffic information including without limitation source IP address, time of access, date of access, web and mobile page(s) visited, language use, software crash reports and type of browser used.
  2. The Company (or others on its behalf) collects the aforesaid information when You use the Services or when You provide it to the Company, and also in Your communications with the Company. You are responsible for ensuring the accuracy of Your Personal Information and all other information You submit to The Company (or others on its behalf). Inaccurate information will affect the information You receive when using the Services and the Company's ability to contact You as contemplated in this Privacy Policy. You may update Your Personal Information by logging into Your Account and update Your personal information or by e-mailing customer support at customersupport@instantgamesupport.com.
  3. For service quality assurance calls made by You to the customer service department may be recorded, and such records stored and used by the Company at its sole discretion.

III. Use of Information

  1. The Company uses the Personal Information and other information the Company (or others on its behalf) collect from or about You to deliver the Services, to provide customer support, to undertake necessary security and identity verification checks, to process any of Your online or mobile transactions, meet certain business and/or regulatory requirements and for any other purpose related to the operation of the Services. The Company may disclose Your Personal Information (and any other information) in kasta oo labada dhinac saddexaad siiya adeegyada shirkadda si ay u oggolaadaan, awood ama hagaajiyo bixinta Adeegyada inaad. Aan derogating ka kor ku xusan, Your Information Personal loo sheegi doonaa shaqaalaha iyo xubnaha shaqaalaha ee shirkadda ujeeddo ah oo bixiya adeegyo taageero, adeegyada maamulka credit iyo adeegyada ka hortag musuqmaasuq, to the Company's accountants and auditors for accounting and auditing purposes and to the Company's partners for the purpose of payment processing, Your Personal Information may also be used by the Company, any of its licensees and/or affiliated companies (including any service providers on their behalf) (all being the "Marketers") to provide You with promotional offers and information regarding the Services as well as products and services from the Marketers and other third parties, and in order for us to improve the Company's offering of a range of products and services and improved customer support; provided, Si kastaba ha ahaatee, that the Personal Information will be provided to the Marketers solely on Your opt-in status. The promotional offers may be provided to You by various means, including but not limited to (i) email, (ii) telephone, (iii) SMS and (iv) direct mail(v) additional windows opening from within the software. The Company may also use the aforesaid information to track Your use of the Services and for other internal purposes, such as evaluating, providing, and improving the Services.
  2. The Company may disclose Your Personal Information and other information the Company (or others on its behalf) collect from or about You if required to do so by law, or if the Company believes in good faith that such action is necessary to comply with a current judicial proceeding, a court order or legal process, or to protect and defend the Company's rights or property, the personal safety of users of the Services or the public. The Company reserves the right to share the aforesaid information with other online gaming sites, banks, credit card companies, and appropriate agencies and/or regulators, if the Company determines in its sole discretion that You have cheated or attempted to defraud the Company, or if the Company suspects You of committing any fraudulent activity (including fraudulent payment), or any other prohibited transaction.
  3. The Company may transfer any information (including Personal Information) outside Your country of residence and outside the European Union and store it in other countries; the data protection and other laws of these countries may not be as comprehensive as those in the European Union - in these instances the Company will take steps to ensure that a sufficient level of protection is given to Your Personal Information.

IV. Retention of Information

  1. The Company will retain all of Your Personal Information for the time set by applicable legislation and the directives of Malta Gaming Authority and/or of the UK Gambling Commission, as applicable. While You may request from the Company to erase any and all of Your Personal Information, the request will be answered only as long as it is compliant with applicable legislation and the directives of Malta Gaming Authority and/or of the UK Gambling Commission, as applicable.

V. Choice / Opt-Out

  1. You may opt-out from receiving promotional communications from the Company by sending a blank e-mail with the word “Remove” to customersupport@instantgamesupport.com; Haddii aad qabto wax su'aalo ah oo la xiriira doortay-baxay, fadlan la xiriir taageerada macaamiisha. Please note that even if you opt-out, the Company may continue to send you service-related updates and notifications.

VI. cookies

  1. The Company (or others on its behalf) isticmaali feature browser yaqaan cookies a, kuwaas oo ah files text yar oo waxaa lagu dhejiyay on Your computer ama qalabka marka aad soo booqan bogagga internetka ama mobile gaar ah, si ay ula socdaan hawlaha Your, diiwaan Your door bidayso, and make the Services more responsive to Your needs by delivering a better and more personalized experience to You. The cookies are stored on Your computer and/or equipment and are used by the Company to help track Your activity and pass information as You use the Services. Cookies can allow the Company to associate navigational information from browsing visits with personal information you provide to the Company.

VII. Security

  1. The Company has implemented suitable security policies, xeerarka iyo tallaabooyin farsamo si ay u ilaaliyaan iyo ilaalinta macluumaadka shakhsiga ah ay gacanta ku hayaan ka haysani, Isticmaalka aan habboonayn ama bixinta, beddelid aan la ogalayn, burburin sharci-darro ama khasaaraha shil. All of the Company's employees and data processors that have access to, iyo waxaa la xidhiidha nidaaminta Your Information Personal, waxaa waajib ku ah in ay ixtiraamaan sirta Macluumaadkaaga.

VIII. Links in Goobaha Kale

  1. The Company's website, site mobile iyo codsiga mobile ku jiri kara xiraya boggag kale, goobaha mobile iyo codsiyada mobile. websites kale, mobile sites and mobile applications may also reference or link to the Company's website, site mobile iyo / ama codsiga mobile. Company ayaa ka mas'uul ah dhaqamada gaarka ah ama content ee websites kale ma aha, goobaha mobile iyo codsiyada mobile, iyo macluumaad kasta oo laga soo ururiyey by kuwan websites xisbiga saddexaad, goobaha mobile iyo codsiyada mobile aan la maamulaa Privacy Policy this, and the Company assumes no responsibility or liability whatsoever for the policies (including privacy policies), practices, actions or omissions of such third parties.

IX. Transfer

  1. In the event that the Company sells, assigns or transfers some or all of its business or assets to a successor or acquirer, or if the Company is acquired by or merge with a third party, or if the Company files for bankruptcy or become insolvent, the Company may sell, meeleeyo ama wareejin oo dhan of macluumaadkaaga shakhsiyeed iyo macluumaadka kale ee la bixiyo Waxaad by ama Waxaad ku saabsan, iyadoo aan loo eegin xaaladda ka gaabsadeen Your, in bedelka ama acquirer, provided the Company obtains Your consent.

X. Afeef

  1. The transmission of information via the internet is not completely secure. Although the Company does its best to protect Your Personal Information, the Company cannot guarantee the security of the data transmitted to the Company's website, site mobile iyo / ama codsiga mobile; transmission is at Your own risk. Accordingly, the Company (ay ka mid yihiin agaasimayaasha ay, sarkaal, shareholders, suppliers, advisors, contractors and affiliates) will not be liable for any indirect, incidental, consequential or punitive damages relating to the use or release of Personal Information resulting from events outside of our control.

XI. Your Acceptance of this Policy

  1. By agreeing to the Terms and Conditions during the registration process on the Company's website, site mobile iyo / ama codsiga mobile, or by continued use of the Services, You agree to this Privacy Policy, and to any changes the Company may make to this Privacy Policy from time to time. The Company will notify You of any such changes to the Privacy Policy by posting the changes on the Company's website, site mobile iyo / ama codsiga mobile, and You will be required to confirm such changes. Failure to confirm such change will prevent You from continuing using the Services. Your only remedy in case in which You do not wish to be bound by such change is to stop using the Services, and to close Your Account.

XII. General

  1. You have the right to see personal data (as defined in the Data Protection Act 1998) that the Company keeps about you, upon receipt of a written request and payment of a £10 fee. If You are concerned that any of the information we hold about You is incorrect please contact our customer support team at customersupport@instantgamesupport.com

Version 1.1.4 – 08/08/17, Valid until further Notice