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Frequently Asked Questions (Vanliga frågor)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Kontakta oss.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | Deposits | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Online Blackjack | Online Roulette

Casino Registration

How do I Join?

In order to join our casino you must register to play at TopSlotSite.


What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "Hjälpa" screen from any game and find out information about stakes, utbetalningar, winlines and game rules.


Am I eligible to Play?

On the participation date, You are must be over the age of legal consent as set by the law applying in the territory You are located in, and in any event You must be over 18 år. Players must also have a valid payment method in their own name.


What is the minumum and maximum that I can deposit?

The minimum that can be deposited is £/$/€10 or 100kr.

Maximum deposit limits are:

Per day - £/$/€1,000 or 10,000kr
Per 5 day period - £/$/€5,000 or 50,000kr
Per 30 day period - £/$/€20,000 or 200,000kr

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Casino Verification

Why do I need to be verified?

Brittiska och internationella spelande lag kräver att alla användare verifieras innan de kan ta ut pengar från en spelkonto. Detta är i första hand att skydda mot penningtvätt men ger också en skyddsnivå för spelaren från människor illegalt komma åt sina konton.


Vilka former av ID behöver du kontrollera mig?

TopSlotSite kan behöva se kopior av betal- eller kreditkort (med mitten 8 siffror på framsidan och CV2 koden på baksidan utelämnades), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.


How do I send you copies of my ID?

An email with the full explanation is sent to the user with instructions of what to send and where to send it to.


How long does verification take?

Verification takes up to 3 working days from the moment we receive your documents.

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Casino Accounts

How do I log into my casino account?

To log into your TopSlotSite account please use the link on the left hand side labelled "Log In". This will open a new window with the login screen.


How do I login if I forget which Email address I registered with?

If you forget your registered email address or no longer have access to it then you will need to contact our Customer Support team to have it reset.


How do I request a new password?

From the login screen, enter your email address and then click on the link titled "Forgotten Password". Detta kommer att skicka en länk för att återställa ditt lösenord till den registrerade e-postadress på ditt konto.


Hur uppdaterar jag mina personuppgifter?

När du har loggat in på kasinot kan du använda "My Account" länk för att uppdatera någon av dina personuppgifter. Om du byter adress eller det registrerade namnet på kontot kan du behöva för att ge ytterligare kontroll.

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Casino Withdrawals

Hur lång tid tar det att ta ut pengar från mitt casinokonto?

Uttag begära behandlas inom 3 arbetsdagar och efter bearbetning får du ett e-postbekräftelse. Each bank has different timescales for processing payments but generally funds should be in your account within 7 arbetsdagar.


Is there a charge for making a withdrawal from my account?

We do not charge users for withdrawing funds.


What are the minimum withdrawal limits?

Withdrawals by Wire Transfer have a minimum limit of £/$/€50 or 500kr, all other withdrawal methods have a minimum limit of £/$/€20 or 200kr. For more information on making withdrawals from your account, please see our Cashing Out och Withdrawal Policy pages.

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Casino Deposits

How do I deposit funds into my casino account?

For information about how to deposit funds into your online casino account please visit the Casino Deposits section.


What methods of payment do you accept?

We accept Visa, Mastercard, Neteller and Moneybookers as payment methods.


Do you charge for using the site?

There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don't even ask you for a credit card.


Can I play the games on credit?

We don't offer credit accounts to any players as our license does not allow this.

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Casino Limits

How do I limit how much I can deposit each day?

You can set a daily deposit limit by contacting our customer support team, They will be happy to set a limit for you.


Can I change my deposit limit once it has been set?

  1. If you would like to lower your limit you will need to visit the Cashier and under the “Deposittab click on the “Set Deposit Limitlink, enter daily, weekly and monthly limit and press “Submitto confirm.
  2. If you want to increase your deposit limit simply contact Customer Support and request a new higher limit. You can do this only once within any 24 hour period.

Can I self-exclude if I need a break from gambling?

Users can self exclude by contacting our customer support team. More information on self excusion can be found in our Spelansvar section.

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Technical

What specification computer do I need to play your casino games?

TopSlotSite works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) eller mer.


Can I play the games on my mobile phone?

Ja, the TopSlotSite casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.


Do you store cookies on my computer?

For information on our cookie usage policies and other privacy information please visit our privacy page.


Do I need to download any software?

No download is required - you can play our casino game online, safely and securely.


I can't access your casino games - what should I do?

If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is working. If you are still having difficulties our Technical Support Team may be able to help.

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General Questions

How do I close my account?

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.


Are my personal details safe on your site?

TopSlotSite använder den senaste krypterings- och skyddsteknik, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy section.


How do I know the games are fair?

Our games are regulated by the Malta Gaming Authority, verkar under en klass 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] utfärdat den 19 april 2014 & [nummer MGA / CL1 / 1141/2015 utfärdat den 16 december 2015] utfärdats av Malta Gaming Authority och är licensierat och regleras av UK Gambling Commission, License Number 000-039335-R-319313-008.


Hur kontaktar jag kundsupporten?

Vår kundtjänst kan kontaktas via Instant Chat eller e-post med vår online Kontaktsida.

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Online Slots

Hur mycket kan jag vinna spela online slots?

Jackpots varierar mellan online casino spel men progressiva slots spel erbjuder de största potentiella vinsterna med många spel som erbjuder progressiva jackpots på över £1m. Den verkliga attraktionen av de progressiva jackpot spel är att Jackpots kan vinnas genom att spela någon insats så att alla har en chans att bli en enorm jackpot winnner.


Har du någon Free Slots Spel?

Ett antal av våra online casino spel erbjuder en chans för spelare att spela spel i "Fri lek" läge som gör att du kan få en känsla för hur spelet spelas innan du försöker lyckan och spela för riktiga pengar.

Gratis Slots spel

are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.


Can I keep my online casino winnings?

All winnings in your online casino account are yours to keep and can be withdrawn at any point.


Are there any Fun Casino Games?

Most casino games are fun to play and can provide many hours of entertainment. dock, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

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Online Blackjack

Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.


Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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Online Roulette

Hur spelar du roulette på nätet?

Spela online Roulette är mycket lik spela riktiga roulette i din lokala kasino. Roulette regler skiljer sig från spel till spel så det enklaste sättet att ta reda på att spela roulette är att använda praktiskt "Hjälpa" ikonen i varje roulette spel att läsa om de olika typer av satsningar tillåtet och hur du placerar dina insatser. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.


What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Winnings form roulette systems and strategies are always going to be governed by the house edge and due to the random nature of the game employing a roulette strategy will give the same odds of winning as not employing that strategy.


Can I just Play Roulette for Fun?

All of our roulette games have a "Fri lek" option allowing you to play the games completely for free without risking a penny of your own money. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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Casino FAQs:

Registration | Verification | Accounts | Deposits | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Online Blackjack | Online Roulette