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Frequently Asked Questions (FAQs)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Contact Us.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | amana | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | online Blackjack | Online Roulette

Casino Registration

How do I Join?

In order to join our casino you must register to play at TopSlotSite.

What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "Help" screen from any game and find out information about stakes, payouts, winlines and game rules.

Am I eligible to Play?

On the participation date, Wewe ni lazima zaidi ya umri wa ridhaa ya kisheria kama yaliyowekwa na sheria kuomba katika wilaya You ziko katika, na kwa vyovyote vile Lazima kuwa na zaidi 18 umri wa miaka. Wachezaji lazima pia kuwa njia halali ya malipo katika jina yao wenyewe.

ni minumum na kiwango cha juu kwamba naweza amana Nini?

kiwango cha chini ambayo yanaweza zilizoingia ni £/$/€10 au 100kr.

Upeo amana mipaka ni:

Kwa siku - £/$/€1,000 au 10,000kr
per 5 kipindi siku - £/$/€5,000 au 50,000kr
per 30 kipindi siku - £/$/€20,000 au 200,000kr

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Casino Verification

Kwa nini mimi haja ya kuwa na kuthibitishwa?

UK and International Gambling law requires that all users are verified before they can withdraw funds from a gambling account. This is primarily to protect against money laundering but also provides a level of protection to the player from people illegally accessing their accounts.

What forms of ID do you need to verify me?

TopSlotSite may need to see copies of your Debit or Credit Card (with the middle 8 numbers on the front and the CV2 code on the back blanked out), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.

How do I send you copies of my ID?

An email with the full explanation is sent to the user with instructions of what to send and where to send it to.

How long does verification take?

Verification takes up to 3 working days from the moment we receive your documents.

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Casino Accounts

How do I log into my casino account?

Kwa kuingia katika akaunti yako TopSlotSite tafadhali kutumia kiungo upande wa kushoto kinachoitwa "Ingia". Hii itafungua dirisha mpya na screen login.

Je, mimi kuingia kama mimi kusahau ambayo Anwani ya barua pepe mimi kusajiliwa na?

Kama kusahau anwani yako ya barua pepe iliyosajiliwa au tena kuwa na huduma hiyo basi utakuwa haja ya kuwasiliana na yetu wateja Support timu kwa kuwa ni upya.

Je, mimi kuomba nywila mpya?

Kutoka screen login, kuingia barua pepe yako na kisha click juu ya kiungo yenye jina "wamesahau Password". This will send a link to reset your password to the registered email address on your account.

How do I update my personal details?

Once you are logged into the casino you can use the "My Account" link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.

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Casino Withdrawals

How long does it take to withdraw funds from my Casino account?

Withdrawals request are processed within 3 siku ya biashara na mara moja kusindika utakuwa kupokea barua pepe ya uthibitisho. Kila benki ina timescales mbalimbali kwa ajili ya usindikaji malipo lakini kwa ujumla fedha inapaswa kuwa katika akaunti yako ndani ya 7 siku biashara.

Je, kuna malipo kwa ajili ya kufanya kujitoa kutoka katika akaunti yangu?

Sisi si malipo kwa watumiaji kwa kuchukua fedha.

ni kiwango cha chini uondoaji mipaka gani?

Pesa na Wire Transfer na kikomo cha chini cha £/$/€50 au 500kr, zote njia nyingine ya kujitoa na kikomo cha chini cha £/$/€20 au 200kr. Kwa habari zaidi juu ya maamuzi ya pesa kutoka akaunti yako, tafadhali tazama yetu cashing Kati and uondoaji Sera pages.

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Casino Deposits

How do I deposit funds into my casino account?

For information about how to deposit funds into your online casino account please visit the Casino Deposits section.

What methods of payment do you accept?

We accept Visa, Mastercard, Neteller and Moneybookers as payment methods.

Do you charge for using the site?

There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don't even ask you for a credit card.

Naweza kucheza michezo kwa mkopo?

We don't offer credit accounts to any players as our license does not allow this.

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Casino Limits

Je, mimi kikomo ni kiasi gani naweza amana kila siku?

Unaweza kuweka kila siku amana kikomo kwa kuwasiliana yetu mteja msaada timu, Wao kuwa na furaha na kuweka kikomo kwa ajili yenu.

Je, mimi mabadiliko amana yangu kikomo mara moja imekuwa kuweka?

  1. Kama ungependa kupunguza kikomo yako unahitaji kutembelea Cashier na chini ya & ldquo; Amana” tab click on the “Set Deposit Limitlink, enter daily, weekly and monthly limit and press “Submitto confirm.
  2. If you want to increase your deposit limit simply contact Customer Support and request a new higher limit. You can do this only once within any 24 hour period.

Can I self-exclude if I need a break from gambling?

Users can self exclude by contacting our customer support team. More information on self excusion can be found in our Responsible Gaming section.

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What specification computer do I need to play your casino games?

TopSlotSite works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) au zaidi.

Can I play the games on my mobile phone?

Ndiyo, the TopSlotSite casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.

Do you store cookies on my computer?

For information on our cookie usage policies and other privacy information please visit our ukurasa faragha.

Je, mimi haja ya kushusha programu yoyote?

Hakuna download anahitajika - unaweza kucheza mchezo wetu casino online, usalama na salama.

I can't access your casino games - nifanye nini?

Kama wewe ni kuwa na ugumu wa kupata casino michezo yetu inaweza kuwa kwamba upo nyuma ya ukuta au kwamba kompyuta yako haina kukidhi Chini Vipimo kwa kucheza michezo yetu. Jaribu kugeuka mbali programu yoyote firewall na kuhakikisha kwamba unaweza kupata maeneo mengine kwenye mtandao ili kuhakikisha wewe ni kufanya kazi uhusiano. If you are still having difficulties our Technical Support Team may be able to help.

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General Questions

How do I close my account?

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.

Are my personal details safe on your site?

TopSlotSite uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy section.

How do I know the games are fair?

Our games are regulated by the Malta Gaming Authority, operating under a Class 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] iliyotolewa April 19 2014 & [number MGA/CL1/1141/2015 issued on 16th December 2015] iliyotolewa na Malta Michezo ya Kubahatisha Mamlaka na ni leseni na kusimamiwa na UK Gambling Commission, License Number 000-039335-R-319313-008.

How do I contact customer support?

Our customer support team can be contacted by Instant Chat or email using our online Contact Page.

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Online Slots

How much can I win playing online slots?

Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a Huge Jackpot Winnner.

Do you have any Free Slots Games?

A number of our online casino games offer the chance for players to play the games in "Free" mode which allows you to get a feel for how the game plays before trying your luck and playing for real money.

Free Slots games

are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.

Can I keep my online casino winnings?

All winnings in your online casino account are yours to keep and can be withdrawn at any point.

Are there any Fun Casino Games?

Most casino games are fun to play and can provide many hours of entertainment. However, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

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online Blackjack

Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.

Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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Online Roulette

How do you play Roulette online?

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "Help" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.

What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Winnings form roulette systems and strategies are always going to be governed by the house edge and due to the random nature of the game employing a roulette strategy will give the same odds of winning as not employing that strategy.

Can I just Play Roulette for Fun?

All of our roulette games have a "Free" option allowing you to play the games completely for free without risking a penny of your own money. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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Casino FAQs:

Registration | Verification | Accounts | amana | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | online Blackjack | Online Roulette