100% Safe

Frequently Asked Questions (FAQs)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Contact Us.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | Deposits | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | אָנליין בלאַקקדזשאַקק | Online Roulette

Casino Registration

How do I Join?

In order to join our casino you must register to play at TopSlotSite.

What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "הילף" screen from any game and find out information about stakes, פּייאַוץ, winlines and game rules.

Am I eligible to Play?

On the participation date, You are must be over the age of legal consent as set by the law applying in the territory You are located in, and in any event You must be over 18 יאָרן פון עלטער. Players must also have a valid payment method in their own name.

What is the minumum and maximum that I can deposit?

The minimum that can be deposited is £/$/€10 or 100kr.

Maximum deposit limits are:

Per day - £/$/€1,000 or 10,000kr
Per 5 day period - £/$/€5,000 or 50,000kr
Per 30 day period - £/$/€20,000 or 200,000kr

Back to Top

Casino Verification

Why do I need to be verified?

UK and International Gambling law requires that all users are verified before they can withdraw funds from a gambling account. This is primarily to protect against money laundering but also provides a level of protection to the player from people illegally accessing their accounts.

What forms of ID do you need to verify me?

TopSlotSite may need to see copies of your Debit or Credit Card (with the middle 8 numbers on the front and the CV2 code on the back blanked out), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.

How do I send you copies of my ID?

An email with the full explanation is sent to the user with instructions of what to send and where to send it to.

How long does verification take?

Verification takes up to 3 working days from the moment we receive your documents.

Back to Top

Casino Accounts

How do I log into my casino account?

To log into your TopSlotSite account please use the link on the left hand side labelled "Log In". This will open a new window with the login screen.

How do I login if I forget which Email address I registered with?

If you forget your registered email address or no longer have access to it then you will need to contact our קאַסטאַמער סופּפּאָרט team to have it reset.

How do I request a new password?

From the login screen, enter your email address and then click on the link titled "Forgotten Password". This will send a link to reset your password to the registered email address on your account.

How do I update my personal details?

Once you are logged into the casino you can use the "My Account" link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.

Back to Top

Casino Withdrawals

How long does it take to withdraw funds from my Casino account?

Withdrawals request are processed within 3 business days and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 business days.

Is there a charge for making a withdrawal from my account?

We do not charge users for withdrawing funds.

What are the minimum withdrawal limits?

Withdrawals by Wire Transfer have a minimum limit of £/$/€50 or 500kr, all other withdrawal methods have a minimum limit of £/$/€20 אָדער 200קר. For more information on making withdrawals from your account, ביטע זען אונדזער קאַשינג אָוט און וויטהדראַוואַל פּאָליטיק בלעטער.

Back to Top

Casino Deposits

ווי טאָן איך אַוועקלייגן געלט אין מיין קאַסינאָ חשבון?

פֿאַר אינפֿאָרמאַציע וועגן ווי צו אַוועקלייגן געלט אין אייער אָנליין קאַסינאָ חשבון ביטע באַזוכן די Casino Deposits אָפּטיילונג.

וואָס מעטהאָדס פון צאָלונג טאָן איר אָננעמען?

מיר אָננעמען וויזאַ, מאַסטערקאַרד, נעטעללער און מאָנייבאָאָקערס ווי צאָלונג מעטהאָדס.

צי איר אָפּצאָל פֿאַר ניצן די פּלאַץ?

עס איז קיין אָפּצאָל פֿאַר ניצן דעם פּלאַץ. רובֿ גאַמעס פאָרשלאָגן די ברירה פון Free שפּילן אָדער לעבן שפּילן ווו איר קענען שפּילן פֿאַר פאַקטיש געלט. If you just want to play for free then we don't even ask you for a credit card.

Can I play the games on credit?

We don't offer credit accounts to any players as our license does not allow this.

Back to Top

Casino Limits

How do I limit how much I can deposit each day?

You can set a daily deposit limit by contacting our customer support team, They will be happy to set a limit for you.

Can I change my deposit limit once it has been set?

  1. If you would like to lower your limit you will need to visit the Cashier and under the “Deposit” קוויטל גיט אויף די & לדקוואָ; שטעלן דעפּאָסיט לימיט” רונג, אַרייַן טעגלעך, וויקלי און כוידעשלעך שיעור און דרוק & לדקוואָ; Submit” צו באַשטעטיקן.
  2. אויב איר ווילן צו פאַרגרעסערן אייער בייַשטייַער שיעור נאָר קאָנטאַקט קונה שטיצן און בעטן אַ נייַ העכער שיעור. איר קענען טאָן דעם נאָר אַמאָל ין קיין 24 שעה צייַט.

קענען איך זעלבסט-ויסשליסן אויב איך דאַרפֿן אַ ברעכן פון גאַמבלינג?

ניצערס קענען זיך ויסשליסן דורך קאַנטאַקטינג אונדזער קונה שטיצן קאָלעקטיוו. מער אינפֿאָרמאַציע אויף זיך עקסקוסיאָן קענען זיין געפֿונען אין אונדזער Responsible Gaming אָפּטיילונג.

Back to Top


וואָס באַשרייַבונג קאָמפּיוטער טאָן איך דאַרפֿן צו שפּילן דיין קאַסינאָ גאַמעס?

TopSlotSite works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) אָדער מער.

Can I play the games on my mobile phone?

יאָ, the TopSlotSite casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.

Do you store cookies on my computer?

For information on our cookie usage policies and other privacy information please visit our privacy page.

Do I need to download any software?

No download is required - you can play our casino game online, safely and securely.

I can't access your casino games - what should I do?

If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is working. If you are still having difficulties our Technical Support Team may be able to help.

Back to Top

General Questions

How do I close my account?

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.

Are my personal details safe on your site?

TopSlotSite uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy אָפּטיילונג.

How do I know the games are fair?

אונדזער גאַמעס זענען רעגיאַלייטאַד דורך די מאַלטאַ גאַמינג אויטאריטעט, אַפּערייטינג אונטער אַ קלאַס 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] ארויס אויף אפריל 19 2014 & [נומער MGA / קל1 / 1141/2015 ארויס אויף דעצעמבער 16 2015] ארויס דורך מאַלטאַ גאַמינג אויטאָריטעט און איז לייסאַנסט און רעגיאַלייטאַד דורך די UK Gambling Commission, License Number 000-039335-R-319313-008.

ווי טאָן איך קאָנטאַקט קונה שטיצן?

אונדזער קונה שטיצן קאָלעקטיוו קענען זיין קאָנטאַקטעד דורך ינסטאַנט טשאַט אָדער email ניצן אונדזער אָנליין קאָנטאַקט בלאַט.

Back to Top

Online Slots

ווי פיל קענען איך געווינען פּלייינג אָנליין סלאָץ?

Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a Huge Jackpot Winnner.

Do you have any Free Slots Games?

A number of our online casino games offer the chance for players to play the games in "Free שפּיל" mode which allows you to get a feel for how the game plays before trying your luck and playing for real money.

Free Slots games

are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.

Can I keep my online casino winnings?

All winnings in your online casino account are yours to keep and can be withdrawn at any point.

Are there any Fun Casino Games?

Most casino games are fun to play and can provide many hours of entertainment. אָבער, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

Back to Top

אָנליין בלאַקקדזשאַקק

Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.

Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

Back to Top

Online Roulette

How do you play Roulette online?

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "הילף" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.

What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. וויננינגס פאָרעם רולעט סיסטעמען און סטראַטעגיעס זענען שטענדיק געגאנגען צו זיין גאַווערנד דורך די הויז ברעג און רעכט צו דעם ראַנדאָם נאַטור פון די שפּיל ימפּלויינג אַ רולעט סטראַטעגיע וועט געבן די זעלבע שאַנסן פון ווינינג ווי ניט ימפּלויינג אַז סטראַטעגיע.

קען איך נאָר שפּילן ראָולעטטע פֿאַר שפּאַס?

כל אונדזער רולעט גאַמעס האָבן אַ "Free שפּיל" אָפּציע אַלאַוינג איר צו שפּילן די גאַמעס גאָר פֿאַר פּאָטער אָן ריסקינג אַ פּעני פון אייער אייגן געלט. Once you're up to speed with how to play the game you can choose to play for real money at any time.

Back to Top

Casino FAQs:

Registration | Verification | Accounts | Deposits | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | אָנליין בלאַקקדזשאַקק | Online Roulette