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Frequently Asked Questions (FAQs)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Contact Us.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | idogo | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Online Blackjack | Online Roulette

Casino Registration

How do I Join?

In order to join our casino you must register to play at TopSlotSite.


What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "Egba Mi O" screen from any game and find out information about stakes, payouts, winlines and game rules.


Am I eligible to Play?

On the participation date, O ti wa ni gbọdọ jẹ lori awọn ọjọ ori ti ofin èrò bi ṣeto nipasẹ awọn ofin to ni ilẹ ti o ti wa ni be ni, ati ni eyikeyi iṣẹlẹ O gbọdọ jẹ lori 18 ọdun ti ọjọ ori. Awọn ẹrọ orin gbọdọ tun ni a wulo ìsanwó ọna ninu ara wọn orukọ.


Ohun ni minumum ati ki o pọju ti mo ti le beebe?

Awọn kere ti o le wa nile ni £/$/€10 tabi 100kr.

O pọju idogo ifilelẹ lọ ni o wa:

fun ọjọ - £/$/€1,000 tabi 10,000kr
Per 5 ọjọ akoko - £/$/€5,000 tabi 50,000kr
Per 30 ọjọ akoko - £/$/€20,000 tabi 200,000kr

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Casino Verification

Kí nìdí ni mo nilo lati wa ni wadi?

UK and International Gambling law requires that all users are verified before they can withdraw funds from a gambling account. This is primarily to protect against money laundering but also provides a level of protection to the player from people illegally accessing their accounts.


What forms of ID do you need to verify me?

TopSlotSite may need to see copies of your Debit or Credit Card (with the middle 8 numbers on the front and the CV2 code on the back blanked out), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, Ibuwọlu ati ki o ni kikun orukọ.


Bawo ni mo se fi o idaako ti mi ID?

Imeeli pẹlu awọn ti kun alaye ti wa ni rán si awọn olumulo pẹlu awọn ilana ti ohun lati firanṣẹ ati ibi ti lati fi o si.


Bi o gun ni ijerisi Ya?

Ijerisi gba soke to 3 ṣiṣẹ ọjọ lati akoko ti a gba awọn iwe aṣẹ rẹ.

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Casino Accounts

Bawo ni mo se wọle sinu mi itatẹtẹ iroyin?

To log into your TopSlotSite account please use the link on the left hand side labelled "Log In". This will open a new window with the login screen.


How do I login if I forget which Email address I registered with?

If you forget your registered email address or no longer have access to it then you will need to contact our onibara Support team to have it reset.


How do I request a new password?

From the login screen, enter your email address and then click on the link titled "Forgotten Password". This will send a link to reset your password to the registered email address on your account.


How do I update my personal details?

Once you are logged into the casino you can use the "My Account" link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.

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Casino Withdrawals

How long does it take to withdraw funds from my Casino account?

Withdrawals request are processed within 3 business days and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 business days.


Is there a charge for making a withdrawal from my account?

We do not charge users for withdrawing funds.


What are the minimum withdrawal limits?

Withdrawals by Wire Transfer have a minimum limit of £/$/€50 or 500kr, all other withdrawal methods have a minimum limit of £/$/€20 tabi 200kr. For more information on making withdrawals from your account, please see our Cashing Out and yiyọ Policy pages.

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Casino Deposits

How do I deposit funds into my casino account?

For information about how to deposit funds into your online casino account please visit the Casino Deposits section.


What methods of payment do you accept?

We accept Visa, Mastercard, Neteller and Moneybookers as payment methods.


Do you charge for using the site?

There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don't even ask you for a credit card.


Can I play the games on credit?

We don't offer credit accounts to any players as our license does not allow this.

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Casino Limits

How do I limit how much I can deposit each day?

You can set a daily deposit limit by contacting our customer support team, They will be happy to set a limit for you.


Can I change my deposit limit once it has been set?

  1. If you would like to lower your limit you will need to visit the Cashier and under the “Deposit” taabu tẹ lori awọn & ldquo; ṣeto ohun idogo iye” asopọ, tẹ ojoojumọ, osẹ ki o si oṣooṣu iye ki o si tẹ & ldquo; fi” lati jẹrisi.
  2. Ti o ba fẹ lati mu rẹ idogo iye nìkan kan si Onibara Support ati ki o beere titun kan ti o ga iye to. O le ṣe eyi ni ẹẹkan laarin eyikeyi 24 wakati akoko.

Ni mo ti le ara-gangan ti o ba ti Mo nilo kan Bireki lati ayo?

Awọn olumulo le ara gangan nipa kikan si wa atilẹyin alabara egbe. Alaye siwaju sii lori ara excusion le ri ni wa Responsible Gaming section.

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Technical

Ohun ti sipesifikesonu kọmputa ṣe Mo nilo lati mu rẹ itatẹtẹ ere?

TopSlotSite works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) tabi diẹ ẹ sii.


Can I play the games on my mobile phone?

bẹẹni, the TopSlotSite casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.


Do you store cookies on my computer?

For information on our cookie usage policies and other privacy information please visit our privacy page.


Do I need to download any software?

No download is required - you can play our casino game online, safely and securely.


I can't access your casino games - what should I do?

If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is working. If you are still having difficulties our Technical Support Team may be able to help.

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General Questions

How do I close my account?

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.


Are my personal details safe on your site?

TopSlotSite uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy section.


How do I know the games are fair?

Our games are regulated by the Malta Gaming Authority, operating under a Class 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] issued on 19th April 2014 & [number MGA/CL1/1141/2015 issued on 16th December 2015] issued by Malta Gaming Authority and is licensed and regulated by the UK Gambling Commission, License Number 000-039335-R-319313-008.


How do I contact customer support?

Our customer support team can be contacted by Instant Chat or email using our online Contact Page.

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Online Slots

How much can I win playing online slots?

Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a Huge Jackpot Winnner.


Do you have any Free Slots Games?

A number of our online casino games offer the chance for players to play the games in "Free Play" mode eyi ti o faye gba o lati gba a lero fun bi awọn ere yoo ṣaaju ki o to gbiyanju rẹ orire ati ki o dun fun gidi owo.

Free iho ere

ni o wa kan nla ona lati gba faramọ pẹlu awọn ere ati awọn ye awọn ona ti ila bets ati ajeseku iyipo ṣiṣẹ lai risking a Penny ti ara rẹ owo.


Ni mo ti le pa mi online itatẹtẹ winnings?

Gbogbo awọn winnings ninu rẹ online itatẹtẹ iroyin ti wa ni tirẹ lati tọju ati ki o le wa ni yorawonkuro ni eyikeyi ojuami.


O wa nibẹ eyikeyi Fun Casino Games?

Julọ itatẹtẹ ere ni o wa fun lati mu ati ki o le pese ọpọlọpọ awọn wakati ti Idanilaraya. sibẹsibẹ, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.

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Online Blackjack

Can I make money by Playing Online Blackjack?

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.


Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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Online Roulette

How do you play Roulette online?

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "Egba Mi O" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.


What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Winnings form roulette systems and strategies are always going to be governed by the house edge and due to the random nature of the game employing a roulette strategy will give the same odds of winning as not employing that strategy.


Can I just Play Roulette for Fun?

All of our roulette games have a "Free Play" option allowing you to play the games completely for free without risking a penny of your own money. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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Casino FAQs:

Registration | Verification | Accounts | idogo | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

Online Slots | Online Blackjack | Online Roulette