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Frequently Asked Questions (常见问题解答)

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to 联系我们.

The FAQ's are split into the sections below for ease of reading.

Casino FAQs:

Registration | Verification | Accounts | 存款 | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

网上老虎机 | 网上大酒杯 | 在线轮盘

Casino Registration

How do I Join?

In order to join our casino you must register to play at TopSlotSite.


What are the minimum and maximum stakes?

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the "帮帮我" screen from any game and find out information about stakes, 支出, winlines and game rules.


Am I eligible to Play?

On the participation date, You are must be over the age of legal consent as set by the law applying in the territory You are located in, and in any event You must be over 18 岁. Players must also have a valid payment method in their own name.


What is the minumum and maximum that I can deposit?

The minimum that can be deposited is £/$/€10 or 100kr.

Maximum deposit limits are:

Per day - £/$/€1,000 or 10,000kr
Per 5 day period - £/$/€5,000 or 50,000kr
Per 30 day period - £/$/€20,000 or 200,000kr

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Casino Verification

Why do I need to be verified?

UK and International Gambling law requires that all users are verified before they can withdraw funds from a gambling account. This is primarily to protect against money laundering but also provides a level of protection to the player from people illegally accessing their accounts.


What forms of ID do you need to verify me?

TopSlotSite may need to see copies of your Debit or Credit Card (with the middle 8 numbers on the front and the CV2 code on the back blanked out), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.


How do I send you copies of my ID?

An email with the full explanation is sent to the user with instructions of what to send and where to send it to.


How long does verification take?

Verification takes up to 3 working days from the moment we receive your documents.

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Casino Accounts

How do I log into my casino account?

To log into your TopSlotSite account please use the link on the left hand side labelled "Log In". This will open a new window with the login screen.


How do I login if I forget which Email address I registered with?

If you forget your registered email address or no longer have access to it then you will need to contact our 客户支持 team to have it reset.


How do I request a new password?

From the login screen, enter your email address and then click on the link titled "Forgotten Password". This will send a link to reset your password to the registered email address on your account.


How do I update my personal details?

Once you are logged into the casino you can use the "My Account" link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.

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Casino Withdrawals

How long does it take to withdraw funds from my Casino account?

Withdrawals request are processed within 3 工作日,一旦处理您会收到一封电子邮件确认. 每个银行都有处理支付不同的时间表,但一般基金应在在您的帐户 7 工作日.


有没有从我的账户才能提款收费?

我们不向用户收取取款.


什么是最低提款限额?

通过电汇取款有一个最低限额 £/$/€50 或500KR, 所有其他的取款方式有一个最低限额 £/$/€20 或200kr. 有关从您的帐户中提款的详细信息, 请参阅我们的 Cashing Out退学政策 pages.

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Casino Deposits

How do I deposit funds into my casino account?

For information about how to deposit funds into your online casino account please visit the Casino Deposits section.


What methods of payment do you accept?

We accept Visa, Mastercard, Neteller and Moneybookers as payment methods.


Do you charge for using the site?

There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don't even ask you for a credit card.


Can I play the games on credit?

We don't offer credit accounts to any players as our license does not allow this.

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Casino Limits

How do I limit how much I can deposit each day?

You can set a daily deposit limit by contacting our customer support team, They will be happy to set a limit for you.


Can I change my deposit limit once it has been set?

  1. If you would like to lower your limit you will need to visit the Cashier and under the “Deposit” 在&ldquo选项卡中单击;设置金额限制” 链接, 每天进入, 每周和每月的限额,按“提交” 确认.
  2. 如果你想提高你的存款限额只需联系客户支持,并申请一个新的更高的极限. 您可以在任何做到这一点只有一次 24 小时.

我可以自行排除,如果我需要从赌博休息?

用户可以自行排除通过联系我们的客户支持团队. 自excusion更多信息可以在我们的发现 负责任博彩 section.

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Technical

什么规格的电脑,我需要发挥你的赌场游戏?

TopSlotSite工作原理与微软的Windows操作系统版本 2000 与上述和Flash版本 9 以上. 赌场软件不支持Windows 9X, 3.XX或网络电视. 为了达到最佳效果, 您的显示器设置为 1024 X 768 像素和高显色 (16 位) 或者更多.


我可以玩游戏,我的手机上?

是, 该TopSlotSite赌场提供您的手机上. 现在,您可以在iPhone和Android智能手机玩.


你存储我的计算机上的Cookie?

有关我们的Cookie使用策略信息等隐私信息,请访问我们的 privacy page.


Do I need to download any software?

No download is required - you can play our casino game online, safely and securely.


I can't access your casino games - what should I do?

If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is working. If you are still having difficulties our Technical Support Team may be able to help.

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General Questions

How do I close my account?

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.


Are my personal details safe on your site?

TopSlotSite uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy section.


How do I know the games are fair?

Our games are regulated by the Malta Gaming Authority, operating under a Class 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] 4月19日发行 2014 & [number MGA/CL1/1141/2015 issued on 16th December 2015] 马耳他赌博当局发出,并通过发牌及规 UK Gambling Commission, License Number 000-039335-R-319313-008.


How do I contact customer support?

Our customer support team can be contacted by Instant Chat or email using our online Contact Page.

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网上老虎机

How much can I win playing online slots?

Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a Huge Jackpot Winnner.


Do you have any Free Slots Games?

A number of our online casino games offer the chance for players to play the games in "免费玩" mode which allows you to get a feel for how the game plays before trying your luck and playing for real money.

Free Slots games

are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.


Can I keep my online casino winnings?

All winnings in your online casino account are yours to keep and can be withdrawn at any point.


Are there any Fun Casino Games?

Most casino games are fun to play and can provide many hours of entertainment. 然而, 可能是最有趣的赌场游戏可以在我们的休闲游戏中找到部分与伟大的游戏,如皇冠和锚, Beerfest和Cashapillar的名字,但几.

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网上大酒杯

我可以通过玩网上大酒杯赚钱?

至于机会的大多数游戏也可以通过玩网上大酒杯赚钱. 虽然有许多策略玩21点的一些基本规则: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.


Is card counting in blackjack illegal?

Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

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在线轮盘

How do you play Roulette online?

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "帮帮我" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.


What is the best Roulette Strategy?

Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. 赢轮盘赌形成系统和战略总是要通过房子边缘并且由于管辖的游戏采用轮盘赌策略将给予获奖的相同赔率不采用这种策略的随机性.


我可以玩轮盘趣味?

我们所有的轮盘游戏都有 "免费玩" 选项让你彻底玩游戏免费,而不用担心自己的钱一分钱. Once you're up to speed with how to play the game you can choose to play for real money at any time.

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Casino FAQs:

Registration | Verification | Accounts | 存款 | Withdrawals | Limits | Technical | General Questions

Casino Game FAQs:

网上老虎机 | 网上大酒杯 | 在线轮盘