Frequently Asked Questions (FAQs)
To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to Contact Us.
The FAQ's are split into the sections below for ease of reading.
Casino Game Imibuzo Evame Ukubuzwa:
Kanjani I Joyina?
Ukuze ujoyine yekhasino yethu kufanele ubhalise ukudlala at TopSlotSite.
Yiziphi ezigxotsheni ubuncane kanti esiphezulu?
Ezigxotsheni ziyahlukahluka kuye ngokuthi umdlalo udlala. Ukuze ngithole ukuthi ezigxotsheni for mdlalo ungakwazi ukufinyelela "Usizo" isikrini noma yimuphi umdlalo ukuthola ulwazi mayelana ngezigxobo, izinkokhelo, winlines kanye nemithetho umdlalo.
Am I abafanelekile ukuba Play?
On the participation date, You are must be over the age of legal consent as set by the law applying in the territory You are located in, and in any event You must be over 18 iminyaka ubudala. Players must also have a valid payment method in their own name.
What is the minumum and maximum that I can deposit?
The minimum that can be deposited is £/$/€10 or 100kr.
Maximum deposit limits are:
Per day - £/$/€1,000 or 10,000kr
Per 5 day period - £/$/€5,000 or 50,000kr
Per 30 day period - £/$/€20,000 or 200,000kr
Why do I need to be verified?
UK and International Gambling law requires that all users are verified before they can withdraw funds from a gambling account. This is primarily to protect against money laundering but also provides a level of protection to the player from people illegally accessing their accounts.
What forms of ID do you need to verify me?
TopSlotSite may need to see copies of your Debit or Credit Card (with the middle 8 numbers on the front and the CV2 code on the back blanked out), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user's face, signature and full name.
How do I send you copies of my ID?
An email with the full explanation is sent to the user with instructions of what to send and where to send it to.
How long does verification take?
Verification takes up to 3 working days from the moment we receive your documents.
How do I log into my casino account?
To log into your TopSlotSite account please use the link on the left hand side labelled "Log In". This will open a new window with the login screen.
How do I login if I forget which Email address I registered with?
If you forget your registered email address or no longer have access to it then you will need to contact our Ukusekela Amakhasimende team to have it reset.
How do I request a new password?
From the login screen, enter your email address and then click on the link titled "Forgotten Password". This will send a link to reset your password to the registered email address on your account.
How do I update my personal details?
Once you are logged into the casino you can use the "My Account" link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.
How long does it take to withdraw funds from my Casino account?
Withdrawals request are processed within 3 izinsuku zebhizinisi futhi once kusetshenzwe uzothola i-imeyili yokuqinisekisa. ibhange ngalinye linama timescales ezahlukene for ekucubunguleni izinkokhelo kodwa ngokuvamile izimali kumele kube ku-akhawunti yakho 7 izinsuku zebhizinisi.
Sikhona yini icala ngoba kokuhoxa-akhawunti yami?
Indima okuyo ayikhokhelwa Ucingo abasebenzisi sokuhoxiswa izimali.
Yiziphi minimum zokuqaleka mingcele?
Ukudonswa by Wire Transfer abe umkhawulo Linanincane £/$/€50 noma 500kr, zonke ezinye izindlela zokuqaleka abe umkhawulo Linanincane £/$/€20 noma 200kr. Ukuze uthole ukwaziswa okwengeziwe mayelana ekwenzeni imali kwi-akhawunti yakho, sicela ubone cashing Out futhi Ukuhoxiswa yemfihlo Amakhasi.
I lifake kanjani izimali ku-akhawunti yami yekhasino?
Ukuze uthole ukwaziswa mayelana nendlela ukufaka izimali ku-akhawunti yakho ye-inthanethi casino sicela uvakashele Casino Imali ingxenye.
Iziphi izindlela zokukhokha ingabe ukwamukela?
Samukela Visa, Mastercard, Neteller futhi Moneybookers nezindlela zokukhokha.
Ingabe ukushaja for usebenzisa isayithi?
Akukho mali ngokusebenzisa le sayithi. Imidlalo eminingi zinikeza choice of play Okutholakalayo noma play Live lapho ungakwazi ukudlala for imali yangempela. If you just want to play for free then we don't even ask you for a credit card.
Ngingayithola ukudlala imidlalo ngesikolodo?
We don't offer credit accounts to any players as our license does not allow this.
Kanjani I ziyamnqinda I bangafaka usuku ngalunye?
Ungasetha idiphozi umkhawulo nsuku zonke ngokuxhumana kwethu Ukwesekwa kwamakhasimende ithimba, Bayokujabulela ukuba uzibekele ngawe.
Ngingayithola ukushintsha idiphozi umkhawulo wami once imisiwe?
- Uma ungathanda ukwehlisa umkhawulo wakho kuyodingeka ukuba uvakashele Cashier futhi ngaphansi & ldquo; Deposit” tab click on the “Set Deposit Limit” link, enter daily, weekly and monthly limit and press “Submit” to confirm.
- If you want to increase your deposit limit simply contact Customer Support and request a new higher limit. You can do this only once within any 24 hour period.
Can I self-exclude if I need a break from gambling?
Users can self exclude by contacting our customer support team. More information on self excusion can be found in our Responsible Gaming ingxenye.
What specification computer do I need to play your casino games?
TopSlotSite isebenza nge-Microsoft Windows Operating Systems Version 2000 futhi version ngenhla futhi Flash 9 noma ngenhla. Isofthiwe casino ayisekeli Windows 9X, 3.XX noma Web TV. Ukuze uthole imiphumela elilungile, setha qapha yakho ukuze 1024 X 768 pixels nombala high (16 bit) noma ngaphezulu.
Ngingayithola ukudlala imidlalo efonini yami yeselula?
Yebo, casino TopSlotSite iyatholakala efonini yakho ephathekayo. Manje Ungadlala on iPhones kanye Android Smartphones.
Ingabe ukugcina amakhukhi kwikhompyutha yami?
Ukuze uthole ukwaziswa mayelana nezinqubomgomo zethu yokusetshenziswa cookie neminye imininingwane sicela uvakashele privacy page.
Do I need to download any software?
No download is required - you can play our casino game online, safely and securely.
I can't access your casino games - what should I do?
If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is working. If you are still having difficulties our Technical Support Team may be able to help.
How do I close my account?
If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.
Are my personal details safe on your site?
TopSlotSite uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy ingxenye.
How do I know the games are fair?
Imidlalo wethu uhlukumezekile kulawulwa Malta Gaming Authority, ezisebenza ngaphansi Class 1 on 4 license [number MGA/CL1/857/2012 issued on 16th April 2013] & [number MGA/CL1/957/2014] esikhishwe 19th April 2014 & [Inombolo MGA / CL1 / 1141/2015 esikhishwe December 16th 2015] ekhishwe Malta Gaming Authority onelayisensi futhi kulawulwa UK Gambling Commission, License Number 000-039335-R-319313-008.
Kanjani I uxhumane ukwesekwa kwamakhasimende?
Ithimba lethu ukwesekwa kwamakhasimende kungaxhunywana ngeNgxoxo Instant noma imeyili usebenzisa online yethu Contact Page.
Kungakanani Ngiwina ukudlala Slots online?
Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a Huge Jackpot Winnner.
Do you have any Free Slots Games?
A number of our online casino games offer the chance for players to play the games in "Free Play" mode which allows you to get a feel for how the game plays before trying your luck and playing for real money.
Free Slots games
are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.
Can I keep my online casino winnings?
All winnings in your online casino account are yours to keep and can be withdrawn at any point.
Are there any Fun Casino Games?
Most casino games are fun to play and can provide many hours of entertainment. Nokho, probably the most fun casino games can be found in our casual games section with great games such as Crown and Anchor, Beerfest and Cashapillar to name but a few.
Can I make money by Playing Online Blackjack?
As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don't overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.
Is card counting in blackjack illegal?
Card counting in Online Blackjack isn't possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.
How do you play Roulette online?
Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out to play roulette is to use the handy "Usizo" icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.
What is the best Roulette Strategy?
Because Roulette is a memoryless game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Winnings form roulette systems and strategies are always going to be governed by the house edge and due to the random nature of the game employing a roulette strategy will give the same odds of winning as not employing that strategy.
Can I just Play Roulette for Fun?
All of our roulette games have a "Free Play" option allowing you to play the games completely for free without risking a penny of your own money. Once you're up to speed with how to play the game you can choose to play for real money at any time.
Casino Game Imibuzo Evame Ukubuzwa: